I am diploma holder with arround two year of working exp. on avaya pbx system & NICE call recording solution.

1. HITESH KUMAR
H.No.1272/A, Street No.6, Laxman Vihar, Gurgaon, Haryana-122001
Contact: +91-8860087356; Email: hk.genpro39860@gmail.com / hitesh.kumar4@wipro.com
Dear Sir/Mam,
I am submitting herewith my resume for your perusal and consideration for the position vacant in your organization.
To describe myself in a nutshell, I am systematic, organized and hardworking; ready to take up any challenge of life
abreast with the latest trends and a team player with excellent communication skills.
Review of my credentials will indicate that I am a qualified Voice Engineer with an experience of around 2 Years in
troubleshooting, testing and designing solutions; currently spearheading as Voice Engineer with Wipro InfoTech. I am
seeking a challenging job that would synergize my skills and knowledge with the objectives of the organization.
My core competencies include troubleshooting Avaya S8700 media gateways, recording solutions like NICE & Verint,
reporting solutions like CMS, ASA, MM, and VOIP. Being a dedicated and focused individual, I am determined to add
value to the organization I work for, through my exceptional knowledge and learning ability.
My basic objective is to hone in my skills for comprehensive personality development and be an epitome of trust and
reliability in the corporate world. My prime goal is to understand professional environment and capitalize on
opportunities.
I am confident of making visible contribution for the growth of the organization. I'd appreciate the chance to meet with
you in person to discuss as to how I could be a vital part of your organization.
Thanking you,
Yours sincerely,
Hitesh Kumar

2. HITESH KUMAR
H.No.1272/A, Street No.6, Laxman Vihar, Gurgaon, Haryana-122001
Contact: +91-8860087356; Email: hk.genpro39860@gmail.com / hitesh.kumar4@wipro.com
VOICE ENGINEER
Seeking challenging assignments with an organization of repute across the industry
SUMMARY OF SKILLS
• Competent and result oriented professional with an experience of around 2 Years in troubleshooting, testing and
designing solutions; currently spearheading as Voice Engineer with Wipro InfoTech.
• Experience in troubleshooting Avaya S8700 media gateways, recording solutions like NICE & Verint, reporting
solutions like CMS, ASA, MM, VOIP.
• Adept at mapping client’s requirements, custom designing solutions & troubleshooting for complex IT / networking
related problems. Demonstrated problem analysis, resolution skills, ability to troubleshoot, solves problems quickly
& completely.
• Self-driven, focused and result oriented with strong analytical and troubleshooting skills with the ability to work in
harmony with diverse, multi-disciplinary teams to realize desired objectives.
PROFESSIONAL EXPERIENCE
WIPRO INFOTECH 12/2010 - Present
Voice Engineer
• Provide support and leadership for customer issues within the team and coordinate third party vendor interaction,
including Network Operation Center partners to ensure prompt and professional resolution. Analyze and resolve
complex voice issues in day-to-day and critical situations down to root cause.
• Accountable for handling voice recording and screen recording and performing daily checks, monitor vendor support
and perform required maintenance to keep the voice systems highly available, highly stable, and always performing
optimally.
• Coordinating with different vendors, providing RCAs to client, coordinating with Service providers in case of link
failures.
• Responsible for SET up Configuration, power outage and needful trouble shooting.
• Planning, developing, coordinating and assisting in completion of scheduled voice platform maintenance
• Establishing healthy business relations and develop excellent rapport to retain customers and provide technical
guidance to Colleagues & customers.
EDUCATIONAL CREDENTIALS
• Pursuing Bachelor of Technology
AMIE (Associate member of Institution of Engineers)
• Diploma in Electronic & Communication, 2010
Guru Brahmanand Ji Govt. Polyechnic
HSBTE (Haryana State Board of Technical Education); 75.25%
• Matriculation, 2007
Arya Senior Secondary School

3. HBSE (Haryana Board of School Education); 90.80%
• Project Undertaken
 Battery Level Indicator (Minor Project)
 Smart Clap Switch (Major Project)
Personal Details
Name: Hitesh Kumar
Father Name: Late. Hari Madhav
Mother Name: Santosh
Date of Birth: 16th March 1992
Hobbies: Listening to Music and Watching TV
References: Available on request
Declaration
I do hereby declare that the particulars of information and facts stated herein above are true, correct and
complete to the best of my knowledge and belief.
PLACE: GURGAON
DATE: 25-10-2012 HITESH KUMAR