International Facility Managers Association - Volunteer Victories

1. Volunteer Victories:
Recruit, Retain & Maintain
Volunteer Leadership
Holly Duckworth, CAE, CMP
Leadership Solutions International
@hduckworth
Wednesday, April 3, 13

2. MANAGING CEUs AND CFM® MAINTENANCE POINTS
You are eligible to receive Continuing Education Units and Certified Facility
Manager® maintenance points for attending sessions at IFMA's Facility Fusion.
To receive 20 CFM maintenance points:
Record your attendance on your CFM Recertification Worksheet.
At recertification time, submit your completed CFM Recertification Worksheet.
To receive CEUs:
Pay the processing fee when you register for the conference.
Visit the CEU kiosks at registration or log on to the CEU Manager http://
ceu.experient-inc.com/FFN131, and pass a five-question assessment developed
by the speaker. CEUs can only be earned upon successful completion of the
assessment. Your transcript will be emailed to you.
Individuals seeking CEUs or LUs from other organizations must contact those
organizations for instructions on self-reporting credit hours.
Wednesday, April 3, 13

3. Evaluate Sessions
Take Assessments & Log CEUs
(no more CEU codes)
Visit the registration kiosks
or go online at
http://ceu.experient-inc.com/FFN131
Wednesday, April 3, 13

4. @hduckworth
Wednesday, April 3, 13

5. Wednesday, April 3, 13

6. Session Intentions:
Wednesday, April 3, 13

7. Session Intentions:
• Define what it means to be an effective volunteer
and board member for any association.
Wednesday, April 3, 13

8. Session Intentions:
• Define what it means to be an effective volunteer
and board member for any association.
• Demonstrate how to ASK recruit a volunteer in a
personalized manner that increases your odds of
hearing “Yes”.
Wednesday, April 3, 13

9. Session Intentions:
• Define what it means to be an effective volunteer
and board member for any association.
• Demonstrate how to ASK recruit a volunteer in a
personalized manner that increases your odds of
hearing “Yes”.
• Identify how to retain your volunteers by delegating
tasks and holding ACCOUNTABLE committees who
know the work contributes to the association vision
and mission.
Wednesday, April 3, 13

10. Session Intentions:
• Define what it means to be an effective volunteer
and board member for any association.
• Demonstrate how to ASK recruit a volunteer in a
personalized manner that increases your odds of
hearing “Yes”.
• Identify how to retain your volunteers by delegating
tasks and holding ACCOUNTABLE committees who
know the work contributes to the association vision
and mission.
• Create customized ongoing APPRECIATION plan
that will grow your volunteer bases for years to
come.
Wednesday, April 3, 13

11. Technology Zone:
Twitter @hduckworth
Text 503 887 4112
www.Facebook/leadershipsolutionsinternational
www.leadershipsolutionsintl.com
Wednesday, April 3, 13

12. @hduckworth
Wednesday, April 3, 13

13. @hduckworth
What do you
see today?
What you visualize, you will actualize
Wednesday, April 3, 13

14. The Dating Game:
Wednesday, April 3, 13

15. What Traits Do You Want in a
Volunteer?
@hduckworth
Wednesday, April 3, 13

16. What Are The Benefits of
Volunteering?
Wednesday, April 3, 13

17. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
Wednesday, April 3, 13

18. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership
Wednesday, April 3, 13

19. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership
∗ Strategic Thinking
Wednesday, April 3, 13

20. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership
∗ Strategic Thinking
∗ Communication
Wednesday, April 3, 13

21. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership
∗ Strategic Thinking
∗ Communication
∗ Influence
Wednesday, April 3, 13

22. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership
∗ Strategic Thinking
∗ Communication
∗ Influence
∗ Loyalty
Wednesday, April 3, 13

23. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership
∗ Strategic Thinking
∗ Communication
∗ Influence
∗ Loyalty
∗ Business Acumen
Wednesday, April 3, 13

24. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership
∗ Strategic Thinking
∗ Communication
∗ Influence
∗ Loyalty
∗ Business Acumen
∗ Financial Skills
Wednesday, April 3, 13

25. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership ∗ Association Experience
∗ Strategic Thinking
∗ Communication
∗ Influence
∗ Loyalty
∗ Business Acumen
∗ Financial Skills
Wednesday, April 3, 13

26. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership ∗ Association Experience
∗ Strategic Thinking ∗ Diversity – reflects
∗ Communication membership
∗ Influence
∗ Loyalty
∗ Business Acumen
∗ Financial Skills
Wednesday, April 3, 13

27. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership ∗ Association Experience
∗ Strategic Thinking ∗ Diversity – reflects
∗ Communication membership
∗ Influence ∗ Global Mindset (if applicable)
∗ Loyalty
∗ Business Acumen
∗ Financial Skills
Wednesday, April 3, 13

28. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership ∗ Association Experience
∗ Strategic Thinking ∗ Diversity – reflects
∗ Communication membership
∗ Influence ∗ Global Mindset (if applicable)
∗ Loyalty ∗ Financial Expertise
∗ Business Acumen
∗ Financial Skills
Wednesday, April 3, 13

29. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership ∗ Association Experience
∗ Strategic Thinking ∗ Diversity – reflects
∗ Communication membership
∗ Influence ∗ Global Mindset (if applicable)
∗ Loyalty ∗ Financial Expertise
∗ Business Acumen ∗ Governance
∗ Financial Skills
Wednesday, April 3, 13

30. What Skills Should go on my
Volunteer Job Description?
Personal Skills Shared Board Skills
∗ Leadership ∗ Association Experience
∗ Strategic Thinking ∗ Diversity – reflects
∗ Communication membership
∗ Influence ∗ Global Mindset (if applicable)
∗ Loyalty ∗ Financial Expertise
∗ Business Acumen ∗ Governance
∗ Financial Skills ∗ Strategic Planning
Wednesday, April 3, 13

31. Wednesday, April 3, 13

32. Volunteer:
Hi Sarah, I have this project coming up for IFMA it’s
kinda big and I could use some help do you think you
could help me?
Potential Volunteer:
Well, up no you see I’m kinda busy with work and
family so I don’t have time to give right now.
Wednesday, April 3, 13

33.
Ask:
Direct
Volunteer:
I am working to produce the October IFMA education
program we are planning the event for October 10th from
9am – Noon. I know you have a talent for creating
marketing flyers do you think you would be able to help us
create this one flyer?
Potential Volunteer:
I am really busy and I think I could fit in this small project
for you the week of September 1st. Could that work for
Wednesday, April 3, 13

34. Ask: Do NOT
∗ Send ONLY an email
∗ Ask in a Newsletter
∗ Beg
∗ Force or Coerce
Wednesday, April 3, 13

35. 100%
@hduckworth
Wednesday, April 3, 13

36. ∗ Greater impact to your vision mission
∗ Save organization time
∗ Increase organizations revenues
Wednesday, April 3, 13

37. Volunteer
vs.
Employee
∗ It’s more than the difference between simply a pay check and no pay
check.
∗ Are you teaching your volunteers this when they work with other
@hduckworth
Wednesday, April 3, 13

38. Technology
@hduckworth
Wednesday, April 3, 13

39. Understand Motivations of the
Volunteer
∗ Learn a skill
∗ Share a skill
Wednesday, April 3, 13

40. @hduckworth
Wednesday, April 3, 13

41. Wednesday, April 3, 13

42. ∗ Remember with
volunteers they have a
choice and 100’s of
other organizations
would love to have the
same people
∗ With volunteers it is all
personal and passion
@hduckworth
Wednesday, April 3, 13

43. Recruitment Ideas:
Wednesday, April 3, 13

44. Recruitment Ideas:
∗ Volunteer Fair
Wednesday, April 3, 13

45. Recruitment Ideas:
∗ Volunteer Fair
∗ Virtual Volunteerism
Wednesday, April 3, 13

46. Recruitment Ideas:
∗ Volunteer Fair
∗ Virtual Volunteerism
∗ Job board
Wednesday, April 3, 13

47. Recruitment Ideas:
∗ Volunteer Fair
∗ Virtual Volunteerism
∗ Job board
∗ Volunteer Manager
∗ Use of President Elect, to recruit to their team
∗ Track skills of your members
Wednesday, April 3, 13

48. Recruitment Ideas:
∗ Volunteer Fair
∗ Virtual Volunteerism
∗ Job board
∗ Volunteer Manager
∗ Use of President Elect, to recruit to their team
∗ Track skills of your members
∗ Offer Leadership Training
Wednesday, April 3, 13

49. Recruitment Ideas:
∗ Volunteer Fair
∗ Virtual Volunteerism
∗ Job board
∗ Volunteer Manager
∗ Use of President Elect, to recruit to their team
∗ Track skills of your members
∗ Offer Leadership Training
∗ Tell your own Testimonials about why and how you
volunteer (web, newsletter, in person)
Wednesday, April 3, 13

50. Volunteers need to know they are part of something bigger
Wednesday, April 3, 13

51. Accountable
Wednesday, April 3, 13

52. Secrets to Retain Volunteers?
Wednesday, April 3, 13

53. Secrets to Retain Volunteers?
∗ Give them ownership
Wednesday, April 3, 13

54. Secrets to Retain Volunteers?
∗ Give them ownership
∗ Give them something meaningful to do
Wednesday, April 3, 13

55. Secrets to Retain Volunteers?
∗ Give them ownership
∗ Give them something meaningful to do
∗ Demonstrate for them how what they do makes a
difference to the organization
Wednesday, April 3, 13

56. Secrets to Retain Volunteers?
∗ Give them ownership
∗ Give them something meaningful to do
∗ Demonstrate for them how what they do makes a
difference to the organization
∗ Make it easy to volunteer
Wednesday, April 3, 13

57. Secrets to Retain Volunteers?
∗ Give them ownership
∗ Give them something meaningful to do
∗ Demonstrate for them how what they do makes a
difference to the organization
∗ Make it easy to volunteer
∗ Keep task sizes manageable
Wednesday, April 3, 13

58. Secrets to Retain Volunteers?
∗ Give them ownership
∗ Give them something meaningful to do
∗ Demonstrate for them how what they do makes a
difference to the organization
∗ Make it easy to volunteer
∗ Keep task sizes manageable
∗ Have regular committee meetings
Wednesday, April 3, 13

59. Volunteers need to know they are part of something bigger
Wednesday, April 3, 13

60. We Have More In Common
Wednesday, April 3, 13

61. Next Generation Volunteers
@hduckworth
Wednesday, April 3, 13

62. Tips
to
Volunteer
Recruitment
Wednesday, April 3, 13

63. @hduckworth
Wednesday, April 3, 13

64. 7 Tips on Successful
Volunteerism
Wednesday, April 3, 13

65. 7 Tips on Successful
Volunteerism
∗ Work on a cause that means something to you
Wednesday, April 3, 13

66. 7 Tips on Successful
Volunteerism
∗ Work on a cause that means something to you
∗ Consider sills you have to offer
Wednesday, April 3, 13

67. 7 Tips on Successful
Volunteerism
∗ Work on a cause that means something to you
∗ Consider sills you have to offer
∗ Do you want to learn something new
Wednesday, April 3, 13

68. 7 Tips on Successful
Volunteerism
∗ Work on a cause that means something to you
∗ Consider sills you have to offer
∗ Do you want to learn something new
∗ Combine goals
Wednesday, April 3, 13

69. 7 Tips on Successful
Volunteerism
∗ Work on a cause that means something to you
∗ Consider sills you have to offer
∗ Do you want to learn something new
∗ Combine goals
∗ Don’t over commit
Wednesday, April 3, 13

70. 7 Tips on Successful
Volunteerism
∗ Work on a cause that means something to you
∗ Consider sills you have to offer
∗ Do you want to learn something new
∗ Combine goals
∗ Don’t over commit
∗ Think family
Wednesday, April 3, 13

71. 7 Tips on Successful
Volunteerism
∗ Work on a cause that means something to you
∗ Consider sills you have to offer
∗ Do you want to learn something new
∗ Combine goals
∗ Don’t over commit
∗ Think family
∗ I never thought of that vs. that will never work
Wednesday, April 3, 13

72. Appreciation
Wednesday, April 3, 13

73. Wednesday, April 3, 13

74. Intentions
for
the
Session
Wednesday, April 3, 13

75. Intentions
for
the
Session
∗ Define what it means to be an effective volunteer and
board member for any association.
Wednesday, April 3, 13

76. Intentions
for
the
Session
∗ Define what it means to be an effective volunteer and
board member for any association.
∗ Demonstrate how to ASK recruit a volunteer in a
personalized manner that increases your odds of
hearing “yes”.
Wednesday, April 3, 13

77. Intentions
for
the
Session
∗ Define what it means to be an effective volunteer and
board member for any association.
∗ Demonstrate how to ASK recruit a volunteer in a
personalized manner that increases your odds of
hearing “yes”.
∗ Identify how to retain your volunteers by delegating
tasks and holding ACCOUNTABLE committees who
know the work contributes to the association vision and
mission.
Wednesday, April 3, 13

78. Intentions
for
the
Session
∗ Define what it means to be an effective volunteer and
board member for any association.
∗ Demonstrate how to ASK recruit a volunteer in a
personalized manner that increases your odds of
hearing “yes”.
∗ Identify how to retain your volunteers by delegating
tasks and holding ACCOUNTABLE committees who
know the work contributes to the association vision and
mission.
∗ Create customized ongoing APPRECIATION plan that
Wednesday, April 3, 13

79. Thank
You!
Wednesday, April 3, 13

80. CTRL+ALT+Delete:
How
to
Reboot
Available
Early
2013
Releasing
control
in
your
associa>on,
Looking
at
alternate
strategies
&
Dele>ng
all
that
no
longer
serves
your
vision
to
become
more
efficient
and
effec>ve
Holly
Duckworth,
CAE,
CMP
Wednesday, April 3, 13

81. Volunteer Victories: Recruit,
Retain & Maintain Volunteer
Leadership
Holly Duckworth, CAE, CMP
@hduckworth
Leadership Solutions International
@hduckworth
Wednesday, April 3, 13

82. Thank You!
For attending this
educational offering at
IFMA’s Facility Fusion.
Please evaluate this session at the
registration kiosk or online at http://
ceu.experient-inc.com/FFN131
Wednesday, April 3, 13