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JOB DESCRIPTION
Job Title                  Operations Manager
Direct Superior            Regional Operation Manager
Sub-Ordinates              All catering staff assigned to the project

GENERAL FUNCTIONS
Overall Administration of assigned locations to ensure the highest quality of
services to our clients.
Profile
 Reports to the Regional Operation Manager and to Head Office.
 Ensures the smooth running of operations.
 Complies with budget constraints.
 Ensures the smooth execution of the contracts and comply with the
   Contractual Obligations.
 Provides supervision of the ongoing contracts and potential developments for
   the clients.
 Sets up management, control and administration procedures.
 Establishes a daily and monthly report on Operational updates and concerns.
 Submits monthly financial projections to Head office.
 Demonstrate interpersonal and communication skills to effectively
   communicate and interact with coworkers, customers and clients in a
   courteous and professional manner.
 Maintains positive and effective working relationships with diverse staff.
 Organizational and time management skills to effectively manage multiple
   diverse responsibilities
 Maintains quality and timeliness of work.
 Analytical skills to effectively identify research and resolve purchasing,
   payroll, accounting and other concerns.
 Initiative to follow up on projects and complete assignments in a timely
   manner.
 Ability to effectively communicate department mission, organization, activities
   and program information resources to internal and external customers.
 Discretion and ability to maintain confidentiality of information and issues as
   appropriate, including payroll and personnel information.
 Ability to create, manage and maintain up-to-date, orderly and accurate filing
   systems.
 Closely monitors term and conditions of contracts with clients and ensures
   that the concerned staff on site is aware of Contractual Obligations.




Confidential GCC Documents           Page 1
JOB DESCRIPTION
Job Title                    Administration Manager
Direct Superior              Operation Manager
Sub-Ordinates                Administration Staff

GENERAL FUNCTIONS
Responsible for the overall administration of the project.

Profile
 Applies and follows the contractual obligations, GCC’s policies and
   procedures.
 Managing all of the administration staff. Assisting the operation Manager with
   regard to personnel and HR management.
 Ensuring that the staff under his control are fully familiar with their work, and
   receive the suitable and necessary training in order to be able to improve the
   quality of their work
 Ability to create, manage and maintain up-to-date, orderly, neat and accurate
   filing systems
 Follow up the day to-day instruction given by Operation Manager.
 Co-ordinate with all other administration levels like medical/ identification
   badge/staff movements for the smooth operations.
 Ensures that the staff data base is up to date and readily available.
 Ensures that Document control is prioritized and held confidentially.
 Works closely with Operations to ensure adequate staffing levels are
   maintained as per contract and Operational requirements.
 Plans vacations/Resignations and staff movements as required.
 Ensures that all required documentation for Payroll processing is sent to HO
   in a timely manner to avoid delays in payment.
 Ensures that all Personal Data of staff are updated and records held for easy
   reference.
 Ensures all reports are received, checked and dispatched accordingly in a
   timely manner.
 Monitors medical compliance, medical renewals and daily medical calls
   closely.




Confidential GCC Documents            Page 2
JOB DESCRIPTION
Job Title                     QAQC Manager
Direct Superior               Operation Manager
Sub-Ordinates                 Quality Supervisors.

GENERAL FUNCTION
Responsible for the smooth functioning of Quality Department.

Profile
 Ensures Personal Hygiene standards, uniform code and code of behavior
  among all staff.
 Implies Health and Safety measures including code of Accident prevention.
 Assists the Operation Manager and Location Manager in planning Strategies
  for service upgrading.
 Monitors the Sanitation Standards.
 Ensures quality subjects are sent and the same is briefed to all staff.
 Sets up calendar for Random Inspections.
 Monitors the Locations Reports on inspections conducted on a daily basis.
 Provides all required support to Location Manager on matters related to
  Quality.
 Ensures that Location is provided with all reading material required for
  training, reference and standards.
 Constantly available to offer suggestions on all Quality related issues
   Monitors HACCP system.
 Monitors HSE system.
 Ensure the corrective measures are taken in any issues regarding quality.
 Organizing the workshop on safety.
   Highlighting Safety Awareness among the employees.
   Monitors the availability of assets to ensure that quality and safety is given the
    highest priority.
 In charge of HACCP, HSE, QHSE records, he should keeping , updating
  record of certificates .
 Training his staff about the haccp qualifications



Confidential GCC Documents             Page 3
JOB DESCRIPTION
Job Title                    Location Manager
Direct Superior              Operation Manager – General Manager
Sub-Ordinates                All catering Staff,non catering, assigned to the
                             project

GENERAL FUNCTIONS
Responsible for the overall Location Management of the catering services
contract.
Profile
   Applies and follows the contractual obligations, GCC’s policies and
    procedures.
   Directly responsible for all staff assigned to the location.
   Ensures the application and tracking of QHSE procedures, supervision and
    improvement.
   Coordinates with the client for feed backs, updates and follow ups related to
    food services.
   Responds immediately to concerns.
   Coordinates with client and offers suggestions on matters related to special
    menus, holiday menus, function arrangements and special events.
   Monitors production and service to ensure timely dispatch, quick and efficient
    service and
   Checking the presence and punctuality of staff to ensure that high-quality
    meals are served rapidly at the indicated times.
   Ensuring that the staff under his control are fully familiar with their work, and
    receive the suitable and necessary training in order to be able to improve the
    quality of their work.
   Ensuring that the staffs observe irreproachable levels of hygiene and wear
    the uniform required by the company, with this uniform being in an
    impeccable condition.
   Submit a daily operations Reports to the operation Manager
   Takes immediate measures in the event of an accident, fire, theft, loss or
    damage occurring, or in the case of unacceptable deliveries.
   Display excellent social skills, along with a willingness to listen to the needs
    and wishes of the client.
   Being a good team manager.




Confidential GCC Documents             Page 4
JOB DESCRIPTION
Job Title                     Executive Chef
Direct Superior               Location Manager
Sub-Ordinates                 All Kitchen Staff.

GENERAL FUNCTIONS
Responsible for food production, presentation, and efficient Management of the
kitchen under his control as per GCC’s policies and procedures.

Profile
 Supervises and inspects kitchen facilities and staff to ensure the highest
  Hygiene and Safety standards.
 Co-ordinates with the Location Manager for matters related to food production
  (requisition, menu planning, Quality control and Staff Management).
 Controls staff working under his supervision by giving them the necessary
  training, guidance and instructions.
 Supervises the preparation of food to ensure quality as well as meet the
  desired requirements of clients.
 Conducts briefings, toolbox meetings and regular training sessions for kitchen
  staff.
 Controls processed food items for taste, quality, presentation and quantity
  before service to clients.
 Co-ordinates with stores to follow the availability of various food items as well
  as seasonal products.
 Ensures proper usage of equipment and premises.
 Prepares daily orders for procurement of all food and related items required
  from the store.
   Implementing the new innovative menus for the satisfaction of clients.
 Constantly available to his Staff to assist in any issues that may occur.
 Leading the team positively for the growth of the concern.
 In charge of kitchen store , submit inventory to location manager
 Replacing food ,order item with in sufficient time




Confidential GCC Documents            Page 5
JOB DESCRIPTION
Job Title                 Pastry Chef
Direct Superior           Executive Chef
Sub-Ordinates             Bakers / Pastry Man / Helper


GENERAL FUNCTIONS

Responsible for bakery production, presentation, and efficient Management of
Bakery & confectionary under his control as per GCC’s policies and procedures

Profile 

 Supervises and inspects bakery and staff to ensure the highest Hygiene and
  Safety standards.
 Co-ordinates with the executive chef for matters related to food production
  (requisition, menu planning, Quality control and Staff Management).
 Controls staff working under his supervision by giving them the necessary
  training, guidance and instructions.
 Supervises the preparation of bakery products to ensure quality as well as
  meet the desired requirements of clients.
 Controls processed food items for taste, quality, presentation and quantity
  before service to clients.
 Co-ordinates with executive chef to follow the availability of various food items
  as well as seasonal products.
 Ensures proper usage of equipment and premises.
 Prepares daily orders for procurement of all food and related items required
  from the store.
 Implement ting the new innovative menus for the satisfaction of clients.
 Leading the team positively for the growth of the concern.




Confidential GCC Documents            Page 6
JOB DESCRIPTION
Job Title                 Cold Kitchen Chef
Direct Superior           Executive Chef
Sub-Ordinates             Salad Makers / Food Carvers / Helper



GENERAL FUNCTIONS

Responsible for cold kitchen production, presentation, and efficient Management
Cold kitchen under his control as per GCC’s policies and procedures

Profile 

 Supervises and inspects cold kitchen and staff to ensure the highest Hygiene
  and Safety standards.
 Co-ordinates with the executive chef for matters related to food production
  (requisition, menu planning, Quality control and Staff Management).
 Controls staff working under his supervision by giving them the necessary
  training, guidance and instructions.
 Supervises the preparation of cold products (salads, dressings and
  presentations) to ensure quality as well as meet the desired requirements of
  clients.
 Controls processed food items for taste, quality, presentation and quantity
  before service to clients.
 Co-ordinates with executive chef to follow the availability of various food items
  as well as seasonal products.
 Ensures proper usage of equipment and premises.
 Prepares daily orders for procurement of all food and related items required
  from the store.
 Implement ting the new innovative menus for the satisfaction of clients.
 Leading the team positively for the growth of the concern.




Confidential GCC Documents            Page 7
JOB DESCRIPTION
Job Title                 Dining Manager
Direct Superior           Location Manager
Sub-Ordinates             All Dining staff assigned to the project


GENERAL FUNCTIONS
Responsible for maintain Standard Service, Menu, Safety, Hygiene of the
Dining area.

Profile
   Applies and follows the contractual obligations and GCC’s policies
    and procedures.
 Establishes and maintains good client relationship.
 Responsible for the staff allocation in the respected areas of service
 Ensures that service and cleanliness with the high standards.
 Maintains strict staff disciplines and abides by the rules and procedures
  in service as per the clients requirements.
 Ensures the high standards to attained and maintained in areas related
  to the contract.
 Carries out regular inspection in the Dining and back up areas.
 Monitors Personal Hygiene standards of the service staff.
 Offers suggestions on innovative Menus for menu planning with the co-
  ordination of executive chef.
 Conducts Daily briefing, tool box talks and Safety and hygiene Meetings
  on site and ensures that all Dining personnel strictly comply with
  established rules and regulations at all times.
 Constantly available to his Staff to assist in any issues that may occur.
 Offers suggestion on event plans for the special functions.
 Can do attitude.
 Leading the team positively for the growth of the concern.




Confidential GCC Documents         Page 8
JOB DESCRIPTION
Job Title                 Cleaning Supervisor
Direct Superior           Location Manager
Sub-Ordinates             All cleaning Staff assigned to the project.




GENERAL FUNCTIONS
  Responsible for keeping good Housekeeping, overall cleanliness of D’FAC
inside – outside, Store, Main Kitchen, Dining Hall, and surrounding facilities.

Profile
 Responsible for overall cleanness of dining, kitchen, stores and back up
  areas.
 Co- ordinates with colleagues to ensure the high standard cleanness is
  provide at all times.
 Ensures that all refuse from Kitchen, Dining, Store and Public Area’s are
  sealed in garbage bags and disposed immediately.
 Responsible for the proper use of cleaning equipments and any defects to
  recorded and reported immediately.
 Supervises the usage of chemicals and detergents by the cleaning staff.
 Organizes duty rosters and cleaning schedules and ensures that it is
  followed.
 Maintained MSDS data sheet of individual chemicals used for Cleaning and
  sanitizing purpose.
   Assure all personnel wear appropriate PPE while operating equipment or
    handling potentially hazardous chemicals.
   TSTI training will be conducted and documented at the start of each shift to
    include safety, security, hygiene and sanitation.
 Constant attention must be paid to Safe Work Practices, immediately
  addressing any unsafe act witnessed. This applies to all Food & service staffs
   Conduct frequent inspection in the designated areas to check for adherence
    to standards, sanitation/litter issues, equipment problems and safety issues.
 Constantly available to his Staff to assist in any issues that may occur.

                       JOB DESCRIPTION

Confidential GCC Documents           Page 9
Job Title                 Store Manager
Direct Superior           Location Manager
Sub-Ordinates             All Store staffs


GENERAL FUNCTIONS
Overall Management of stores and its related functions.


Profile
 Requests/Receives various foodstuff, disposables, cleaning, small equipment,
  stationary, Uniforms and other requirements from designated suppliers.
 Checks for the quality, quantity, expiry dates and damages of products
  received.
 Issues food and other items against an authorized store requisition.
 Maintains accurate stock on site.
 Maintains a par stock for each item in order to avoid shortages.
 Ensures that goods are stored in the proper freezers, chillers, and dry stores
  at the right temperatures.
 Observes FIFO method and strictly maintains expiry dates as per laid out
  rules.
 Conducts periodic physical Inventories to monitor shortages, excesses,
  storing conditions, expiry dates and shelving discrepancies.
 Follow periodic cleaning, de-frosting and pest control procedures.
   Ensures that Expired products are immediately reported to the concerned he
    officials.
 Ensures all the safety methods for the smooth and accident free operations.
 Conducting safety training for the employees.
 Ensures all the fork lifts and cranes operated by certified employees as part
  safety measures.
 Constantly available to his Staff to assist in any issues that may occur.
 Maintain the HACCP ,and other safety procedure with in the store.
 Using update the




Confidential GCC Documents            Page 10
JOB DESCRIPTION
Job Title                  Store Keeper
Direct Superior            Store Manager
Sub-Ordinates              Store Helper and assigned staffs.


GENERAL FUNCTIONS
 Responsible for receiving, storing, issuing, and security of dining facility rations
and supplies. Will assure all food storage equipment and facilities are properly
maintained and the food storage areas are clean and organized. Applies for
administrative support function as per assigned by “Gulf Catering Company’s
policies”.

Profile 
 Assure appropriate and required levels of approval are obtained for all action.
   Checks that the truck paperwork and seals match.
    Checks the internal temperature meter upon opening the refer trailer to
    ensure the load was at the prescribed temperature during transport.
 Checking the truck manifest to ensure all items are delivered and in
  satisfactory condition.
 Checks the product expiration date.
 Inventories conducted weekly and monthly.
 Ensure that Products are arranged by expiration date in storage.
   Mater Constant attention must be paid to Safe Work Practices, immediately
    addressing any unsafe act witnessed. This applies to all Food & service staffs
   Issues require a kitchen requisition signed by authorized.
 Assure all personnel wear appropriate while operating equipment or handling
  potentially hazardous chemicals.
 Conducts “police call “around the stores.
 Ensures that Expired products are immediately reported to the concerned
  officials.




Confidential GCC Documents            Page 11
JOB DESCRIPTION
Job Title                   QAQC SUPERVISOR
Direct Superior             QAQC Manager




GENERAL FUNCTION
Responsible for the high standard of Quality in the assigned areas.

Profile
 Ensures Personal Hygiene standards, uniform code and code of behavior
  among all staff.
 Implies Health and Safety measures including code of Accident prevention.
 Assists the QAQC Manager and Location Manager in planning Strategies for
  service upgrading.
 Monitors the Sanitation Standards.
 Sets up calendar for Random Inspections.
 Provides all required support to Location Manager on matters related to
  Quality.
 Constantly available to offer suggestions on all Quality related issues
   Monitors HACCP system,
 Ensure the corrective measures are taken in any issues regarding quality.
 Highlighting the safety awareness among the employees.
 Monitors the availability of the assets to ensure the quality and safety of the
  concern and the employees.




Confidential GCC Documents           Page 12
JOB DESCRIPTION
Job Title                 Senior Cook & Cook
Direct Superior           Executive Chef
Sub-Ordinates             All co-workers -Kitchen staffs


GENERAL FUNCTIONS
Responsible for Production of Food following instruction from Executive Chef. All
preparation must be done as per recipe given.

Profile
 Ensures Personal Hygiene standards, uniform code and code of behavior
  among all staff.
 Implies Health and Safety measures including code of Accident prevention.
 Responsible for cleaning and deep cleaning of all related individual
  designated areas production.
 Ensure Recipe Card follow up while preparing of meal as per SOP
  procedures.
 Ensure Hygiene & Cleanliness is maintained a high degree off personal
  Cleanliness and will confirm to good hygiene practices during all working
  period in the Food Service facility.
 Follow up the day to-day instruction given by executive chef and ensures the
  correct serving portions followed as per sop.
 Establish and maintain a good relationship with colleagues.
 Ensure that working area is kept clean and organized all the time and applies
  the rules –“ Clean As You Go”
 Checks all food production equipments for safe and proper operation and
  uses according to Material safety data sheet.
 Co-ordinates with co-workers to make smooth operation- giving helping hand
  when its needed.
   Constant attention must be paid to Safe Work Practices, immediately
    addressing any unsafe act witnessed. This applies to all Food & service
    staffs.




Confidential GCC Documents          Page 13
JOB DESCRIPTION
Job Title                 Waiter
Direct Superior           Dining Manager
Sub-Ordinates             All the Co- Worker / Dining Staff


GENERAL FUNCTIONS
Responsible for Food Service, taking direct instruction from Dining Manager.

Profile

 Ensures Personal Hygiene standards, uniform code and code of behavior
  among all staff.
 Implies Health and Safety measures including code of Accident prevention.
 Constant attention must be paid to Safe Work Practices, immediately
  addressing any unsafe act witnessed. This applies to all Food & service staffs
 Responsible for cleaning and deep cleaning of all related individual assigned
  areas.
 Follow up the day to-day instruction given by dining manager.
   Ensures the correct serving portion is followed up as per SOP.
 Establish and maintain a good relationship with the colleagues.
   Ensures that working area is kept clean and organized all the time and
    applies the rules –“ Clean As You Go”
 Works under Dining Manager’s supervision follow ups instructions to
  complete job given to designated area by senior.
   Ensures dining area and equipments - Serving line, tables, table top, and
    chairs are properly cleaned and sanitized as required. Should be wiped to
    remove food particles, smudge and liquid.
 Serves with smile.




Confidential GCC Documents           Page 14
JOB DESCRIPTION
Job Title                Bakery Man / Pastry Man
Direct Superior          Pastry Chef
Sub-Ordinates            All co-workers -Kitchen staffs


GENERAL FUNCTIONS
Responsible for Production of bakery & confectionery products following
instruction from bakery Chef. All preparation must be done as per recipe given.

Profile
 Ensures Personal Hygiene standards, uniform code and code of behavior
  among all staff.
 Implies Health and Safety measures including code of Accident prevention.
 Responsible for cleaning and deep cleaning of all related individual
  designated areas production.
 Ensure Recipe Card follow up while preparing of meal as per SOP
  procedures.
 Ensure Hygiene & Cleanliness is maintained a high degree off personal
  Cleanliness and will confirm to good hygiene practices during all working
  period in the Food Service facility.
 Follow up the day to-day instruction given by bakery chef.
 Establish and maintain a good relationship with colleagues.
 Ensure that working area is kept clean and organized all the time and applies
  the rules –“ Clean As You Go”
 Checks all bakery production equipments for safe and proper operation and
  uses according to Material safety data sheet.
 Co-ordinates with co-workers to make smooth operation- giving helping hand
  when its needed.
   Constant attention must be paid to Safe Work Practices, immediately
    addressing any unsafe act witnessed. This applies to all Food & service
    staffs.




Confidential GCC Documents          Page 15
JOB DESCRIPTION
Job Title                 Salad Makers / Food Carvers
Direct Superior           Cold Kitchen Chef
Sub-Ordinates             All co-workers -Kitchen staffs


GENERAL FUNCTIONS
Responsible for Production of cold kitchen products (salads/carving/ dressings
and garnishing) following instruction from cold kitchen Chef. All preparation must
be done as per recipe given.

Profile
 Ensures Personal Hygiene standards, uniform code and code of behavior
  among all staff.
 Implies Health and Safety measures including code of Accident prevention.
 Responsible for cleaning and deep cleaning of all related individual
  designated areas production.
   Ensures Recipe Card follow up while preparing of meal as per SOP
    procedures.
   Ensures Hygiene & Cleanliness is maintained a high degree off personal
    Cleanliness and will confirm to good hygiene practices during all working
    period in the Food Service facility.
 Follow up the day to-day instruction given by cold kitchen chef.
 Establish and maintain a good relationship with colleagues.
   Ensures that working area is kept clean and organized all the time and
    applies the rules –“ Clean As You Go”
 Checks all equipments for safe and proper operation and uses according to
  Material safety data sheet.
 Co-ordinates with co-workers to make smooth operation- giving helping hand
  when it’s needed.
   Constant attention must be paid to Safe Work Practices, immediately
    addressing any unsafe act witnessed. This applies to all Food & service
    staffs.




Confidential GCC Documents           Page 16
JOB DESCRIPTION
Job Title                    Kitchen Helper
Direct Superior              Cook / Senior Cook
Sub-Ordinates                Kitchen Helpers

GENERAL FUNCTIONS
Prepares the required mis-en-place for meal as per the menu and directives
received from the cooks/ Sr cooks

Profile
 Maintains a high standard of Personal and kitchen Hygiene.
 Works with helpers as a team ensuring that the instructions and directives
  issued by his superiors are followed and carried out in a congenial and co-
  operative manner.
 Assembles utensils, ingredients and materials for cook’s use.
 Picks up and delivers supply materials and completed items.
 Assists in cutting meat and vegetables, mixing the various items, spices,
  liquids, etc during the cooking process.
 Stores leftover ingredients and food items in chillers and freezers as per
  Hygiene and Safety guidelines ensuring that all food are wrapped and
  covered.
 Avoids waste, misuse and carelessness.
 Assists in the general clean up of the kitchen and working areas.
 Performs all other duties assigned by the Cook/Sr. Cook.
   Constant attention must be paid to Safe Work Practices, immediately
    addressing any unsafe act witnessed. This applies to all Food & service
    staffs.




Confidential GCC Documents          Page 17
JOB DESCRIPTION
Job Title                  Janitor
Direct Superior            Cleaning Supervisor
Sub-Ordinates              All cleaning Staff assigned to the project.



GENERAL FUNCTIONS
Responsible for overall cleanliness of D’FAC inside – outside, Store, Main
Kitchen, Dining Hall, and surrounding facilities.


Profile
 Responsible for cleaning/ deep cleaning proper sanitizing to all related area.
 Follow up the day to-day instruction given by supervisor.
 Co-ordinates with co-workers to make sure that the Facilities is neatly
  cleaned and sanitized before and after the operations.
 Should understand the standard procedure of all cleaning steps Dining,
  Kitchen, Stores and back up area.
 Should know about correct measurers of PPM and standard temperature of
  Pot Wash section.
 Implies Health and Safety measures including code of Accident prevention.
 Ensure all drain kept closed and properly covered all the time.
 Uses MSDS for all cleaning and sanitizing purpose.
   Ensure all the time wear appropriate PPE while operating equipment or
    handling potentially hazardous chemicals
   Reports immediately to the supervisor if any accident it may cause.
    Constant attention must be paid to Safe Work Practices, immediately
    addressing any unsafe act witnessed. This applies to all Food & service staffs




Confidential GCC Documents           Page 18
JOB DESCRIPTION
Job Title                  Maintenance Manager
Direct Superior            Operation Manager
Sub-Ordinates              Technicians


GENERAL FUNCTIONS
Responsible for all maintenance and up keeping in the designated contract
areas.

Profile

 Constant attention must be paid to Safe Work Practices, immediately
  addressing any unsafe act witnessed to the operation manager.
 Conducts daily briefing,
   Conduct frequent inspection in the designated areas to check for adherence
    to problems and maintenance issues.
 Organizes duty rosters and ensures that it is followed.
 Constantly available to offer suggestions on all maintenance related issues.
 Monitors the availability of the assets to ensure the safety of the concern and
  the employees.
 Follow up the day to-day instruction given by operation manager.
   Gives guidelines trouble Shooting of Automatic Machineries
    Maintenances all electrical equipments
    Modifies electrical circuits, High voltage and low voltage panel board control
    system
    Industrial electrical wiring, Cabling and joints installation,
   Maintains fire alarm system wiring installation
   Ensures all trouble shooting designated areas of the contract.
   Maintains all the records related to the maintenance dept.
   Does all the documentations for the maintenance dept.
   Assure appropriate and required levels of approval are obtained for all action.
   Co-ordinates with co-workers to make smooth operation- giving helping hand
    when it’s needed.
   Constantly available to his Staff to assist in any issues that may occur.

 Does the necessary spare parts requisitions.




Confidential GCC Documents           Page 19
JOB DESCRIPTION
Job Title                   Maintenance Technicians
Direct Superior             Maintenance Manager
Sub-Ordinates               Co-Technicians


GENERAL FUNCTIONS
Responsible for all maintenance and up keeping in the designated contract
areas.

Profile

 Constant attention must be paid to Safe Work Practices, immediately
  addressing any unsafe act witnessed to the maintenance manager.
 Attends daily briefing,
 Follow up the day to-day instruction given by maintenance manager.
 Co-ordinates with co-workers to make smooth operation- giving helping hand
  when it’s needed.
 Does the necessary spare parts requisitions to the maintenance manager.

 Reports immediately to maintenance manager in case of any defaults in
  maintenance issues.

 Ensures the high quality of service is provided.

 Proper use of spare parts according to the necessity.

 Time to time check the assigned areas and equipments.

 Attends staff training and Safety Meetings.

 Maintains high standards of Hygiene and Safety at all times.




Confidential GCC Documents          Page 20
JOB DESCRIPTION
Job Title                   Camp Boss
Direct Superior             Operation Manager
Sub-Ordinates               Camp staff.


GENERAL FUNCTION
Responsible for the entire camp management

Profile
 Ensures the staff accommodations and welfare.
   Ensures Personal Hygiene standards, uniform code and code of behavior
    among all camp staff.
 Implies Health and Safety measures including code of Accident prevention.
 Organizes duty rosters and cleaning schedules and ensures that it is
  followed.
 Conducts daily briefing, toolbox talks, safety, and Hygiene awareness meets.
 Constant attention must be paid to Safe Work Practices, immediately
  addressing any unsafe act witnessed to the operation manager.
   Conduct frequent inspection in the designated areas to check for adherence
    to standards, sanitation/litter issues, equipment problems and safety issues.
 Constantly available to his Staff to assist in any issues that may occur.
 Monitors the camp activates.




                       JOB DESCRIPTION

Confidential GCC Documents          Page 21
Job Title                   Security Officer
Direct Superior             Camp Boss
Sub-Ordinates               Security Guards


GENERAL FUNCTION
Responsible for the entire camp safety environment.

Profile
 Constant attention must be paid to Safe Work Practices, immediately
  addressing any unsafe act witnessed to the camp boss.
 Conducts daily briefing, safety, and security awareness.
   Conduct frequent inspection in the designated areas to check for adherence
    to problems and safety issues.
 Organizes duty rosters and ensures that it is followed.
 Constantly available to offer suggestions on all security related issues.
 Monitors the availability of the assets to ensure the safety of the concern and
  the employees.
 Follow up the day to-day instruction given by camp boss.
 Co-ordinates with co-workers to make smooth operation- giving helping hand
  when it’s needed.
 Leading the team positively for the growth of the concern.
 Assures appropriate and required levels of approvals are obtained for all
  disciplinary action.
 Provides all required support to camp boss on matters related to safety of the
  assigned areas.
 Checking the truck movements, maintaining records for portable, gray water,
  and trash removal.
 Conducts “patrol call “around the camp / assigned areas.




                       JOB DESCRIPTION


Confidential GCC Documents           Page 22
Job Title                   Security Guard
Direct Superior             Security Officer
Sub-Ordinates               Security Guards / Co- Workers


GENERAL FUNCTION
Responsible for the assigned areas safety environment.

Profile
 Constant attention must be paid to Safe Work Practices, immediately
  addressing any unsafe act witnessed to the security officer.
   Conduct frequent inspection in the designated areas to check for adherence
    to problems and safety issues. Under the instruction of the officer.
 Follow up the day to-day instruction given by security officer.
 Co-ordinates with co-workers to make smooth operation- giving helping hand
  when it’s needed.
 Provides all required support to security officer on matters related to safety of
  the assigned areas.
 Checking the truck movements, maintaining records for portable, gray water,
  and trash removal.
 Controlling the assigned security check points,
 Escorting employees to the allotted destinations.




                       JOB DESCRIPTION


Confidential GCC Documents           Page 23
Job Title                 Laundry Supervisor
Direct Superior           Camp Boss
Sub-Ordinates             Laundry Man


GENERAL FUNCTIONS
Responsible for the overall supervision of Laundry Section.

Profile
 Conducts daily briefing, safety awareness.
 Ensures that a high standard service is provided at all times, including time to
  time collections and deliveries.

 Responsible for the proper use of Laundry Machines and other Laundry
  Equipment’s and reports to concerned authorities immediately in the event of
  mal-functioning of any of these equipment’s.

 Closely supervises the laundry work, specially the proper use of detergents,
  pressing and drying, etc.

 Performs other duties related to Laundry Section and assigned by the
  Superiors.

 Ensures that Safety and Hygiene conditions are maintained at all times in the
  Laundry area.

 Maintains records related to collection and deliveries of clothes.

 Ensures that staff’s working in the laundry area is aware of personal safety
  and hygiene procedures.

 Reports immediately to the camp boss in case of any defaults in Laundry
  Equipment’s.




Confidential GCC Documents           Page 24
JOB DESCRIPTION
Job Title                 Laundry man
Direct Superior           Laundry Supervisor
Sub-Ordinates             Co- Worker


GENERAL FUNCTIONS
Responsible for the duties assigned to him in the Laundry by the laundry
Supervisor (e.g. collection, washing, drying, pressing and deliveries).

Profile


 Reports immediately to Laundry Supervisor in case of any defaults in Laundry
  Equipment’s.

 Ensures the high quality of service is provided.

 Proper use of washing detergents, etc. according to the necessity.

 Time to time collection and prompt deliveries of washed materials.

 Attends staff training and Safety Meetings.

 Ensures that employee’s uniforms and linen are washed as per procedure.

 Maintains high standards of Hygiene and Safety at all times.




Confidential GCC Documents          Page 25
JOB DESCRIPTION
Job Title                  Driver
Direct Superior            Camp boss
Sub-Ordinates              Co-drivers


GENERAL FUNCTIONS
Responsible for the proper maintenance of vehicles allotted to him.

Profile

 Follows the driving safety rules at all times.
 Maintains the safety and cleanliness of vehicles.
 Conducts daily vehicle checks before starting of the journey.
 Reports vehicle defects to the camp boss.
 Maintains the vehicle kilometer records for vehicle servicing.
 Responsible for the safe transportation of staff.




Confidential GCC Documents            Page 26
JOB DESCRIPTION
Job Title                  Administration secretary
Direct Superior            Administration manager.
Sub-Ordinates              Co-ordination with all the office staffs.


GENERAL FUNCTIONS
Responsible for all Record keeping, Day to-day reports and responsible for all
administrative support function as per assigned by Gulf Catering Company
policies.

Profile
 Co-ordinates with operations manager’s office for any information related to
  daily activities
 Ensures that all staff possesses valid medical and the proper record are
  available at all times.
 Responsible for staff’s discrepancies report.
 Maintains updated Staff Database, keeping proper record of staff’s bank
  details, staffs Badges and B’DOC letter
   Forwards official information’s through the proper channels.
 Maintains all the confidential matter.
 Co-ordinate with all other administration levels like medical/ identification
  badge/staff movements for the smooth operations.




Confidential GCC Documents            Page 27
JOB DESCRIPTION
Job Title                  Administration
Direct Superior            Location Manager
Sub-Ordinates              All staffs assigned on the project


GENERAL FUNCTIONS
Responsible for all Record keeping, Inventory management, Day to-day reports
and responsible for all administrative support function as per assigned by Gulf
Catering Company policies.

Profile
 Co-ordinates with main office for any information related to daily activities.
 Ensures that all staff possesses valid medical and the proper record are
  available at all times.
 Responsible for staff’s discrepancies report.
 Maintains updated Staff Database, keeping proper record of staff’s bank
  details, staffs Badges and B’DOC letter
 Preparing staff’s Time Sheet. Cross checking and keeping track on overtime.
 Responsible to keep all records Staff’s Bank detail.
 Inventory for fixed assets and other miscellaneous items should be conducted
  every month.
 Ensure that monthly headcount report given on time.




Confidential GCC Documents            Page 28
JOB DESCRIPTION
Job Title                  Accountant
Direct Superior            Administration Manager
Sub-Ordinates              Account Assistance



GENERAL FUNCTIONS

Ensures the effective usage of company’s resources through accuracy and timely
reporting.

Profile


 Follow up the day to-day instruction given by administration manager.
 Co-ordinates with main office for any information related to daily activities.
 Maintains updated Staff Database, keeping proper record of staff’s bank
  details,
 Preparing staff’s Time Sheet. Cross checking and keeping track on overtime.
 Forwards employees time sheets to the head office.

 Maintains proper records for the receipts and payment with proper supporting
   documentation.

 Ensures that the cash In hand value always tallies.

 Ensures proper usage of the cash register.

 Is responsible for the cash register and its contents and answerable for
   discrepancies if any.
 Does all the documentations for the accounts dept.
 Keeps update records of staff movements.




                        JOB DESCRIPTION

Confidential GCC Documents            Page 29
Job Title                  Badging Officer
Direct Superior            Administration Manager
Sub-Ordinates              All Staff assigned to the Badging section

GENERAL FUNCTIONS
Responsible for getting badges, permission letters and bdoc.

Profile
 Ensures the arrangements for screening with lep office.
 Ensures obtaining of MNF formalities.
 Follow up with LEP for the identity badges.
    Ensures all the visa formalities for the employees who are arriving to the
    U.S. army base in Iraq.
 Arranges multi entry permit for the operation employees from head office.
 Arranges letter of authorization with KBR for the entry into the military base.
 Obtaining escorts badges for the key employees.
 Authorization letter for the fuel to vehicles operated in the base.
 Obtains authorization documents for mobile phones, lap tops and badge
  extensions from the BDOC authorities.




Confidential GCC Documents           Page 30
Confidential GCC Documents   Page 31

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Gcc job profile

  • 1. JOB DESCRIPTION Job Title Operations Manager Direct Superior Regional Operation Manager Sub-Ordinates All catering staff assigned to the project GENERAL FUNCTIONS Overall Administration of assigned locations to ensure the highest quality of services to our clients. Profile  Reports to the Regional Operation Manager and to Head Office.  Ensures the smooth running of operations.  Complies with budget constraints.  Ensures the smooth execution of the contracts and comply with the Contractual Obligations.  Provides supervision of the ongoing contracts and potential developments for the clients.  Sets up management, control and administration procedures.  Establishes a daily and monthly report on Operational updates and concerns.  Submits monthly financial projections to Head office.  Demonstrate interpersonal and communication skills to effectively communicate and interact with coworkers, customers and clients in a courteous and professional manner.  Maintains positive and effective working relationships with diverse staff.  Organizational and time management skills to effectively manage multiple diverse responsibilities  Maintains quality and timeliness of work.  Analytical skills to effectively identify research and resolve purchasing, payroll, accounting and other concerns.  Initiative to follow up on projects and complete assignments in a timely manner.  Ability to effectively communicate department mission, organization, activities and program information resources to internal and external customers.  Discretion and ability to maintain confidentiality of information and issues as appropriate, including payroll and personnel information.  Ability to create, manage and maintain up-to-date, orderly and accurate filing systems.  Closely monitors term and conditions of contracts with clients and ensures that the concerned staff on site is aware of Contractual Obligations. Confidential GCC Documents Page 1
  • 2. JOB DESCRIPTION Job Title Administration Manager Direct Superior Operation Manager Sub-Ordinates Administration Staff GENERAL FUNCTIONS Responsible for the overall administration of the project. Profile  Applies and follows the contractual obligations, GCC’s policies and procedures.  Managing all of the administration staff. Assisting the operation Manager with regard to personnel and HR management.  Ensuring that the staff under his control are fully familiar with their work, and receive the suitable and necessary training in order to be able to improve the quality of their work  Ability to create, manage and maintain up-to-date, orderly, neat and accurate filing systems  Follow up the day to-day instruction given by Operation Manager.  Co-ordinate with all other administration levels like medical/ identification badge/staff movements for the smooth operations.  Ensures that the staff data base is up to date and readily available.  Ensures that Document control is prioritized and held confidentially.  Works closely with Operations to ensure adequate staffing levels are maintained as per contract and Operational requirements.  Plans vacations/Resignations and staff movements as required.  Ensures that all required documentation for Payroll processing is sent to HO in a timely manner to avoid delays in payment.  Ensures that all Personal Data of staff are updated and records held for easy reference.  Ensures all reports are received, checked and dispatched accordingly in a timely manner.  Monitors medical compliance, medical renewals and daily medical calls closely. Confidential GCC Documents Page 2
  • 3. JOB DESCRIPTION Job Title QAQC Manager Direct Superior Operation Manager Sub-Ordinates Quality Supervisors. GENERAL FUNCTION Responsible for the smooth functioning of Quality Department. Profile  Ensures Personal Hygiene standards, uniform code and code of behavior among all staff.  Implies Health and Safety measures including code of Accident prevention.  Assists the Operation Manager and Location Manager in planning Strategies for service upgrading.  Monitors the Sanitation Standards.  Ensures quality subjects are sent and the same is briefed to all staff.  Sets up calendar for Random Inspections.  Monitors the Locations Reports on inspections conducted on a daily basis.  Provides all required support to Location Manager on matters related to Quality.  Ensures that Location is provided with all reading material required for training, reference and standards.  Constantly available to offer suggestions on all Quality related issues  Monitors HACCP system.  Monitors HSE system.  Ensure the corrective measures are taken in any issues regarding quality.  Organizing the workshop on safety.  Highlighting Safety Awareness among the employees.  Monitors the availability of assets to ensure that quality and safety is given the highest priority.  In charge of HACCP, HSE, QHSE records, he should keeping , updating record of certificates .  Training his staff about the haccp qualifications Confidential GCC Documents Page 3
  • 4. JOB DESCRIPTION Job Title Location Manager Direct Superior Operation Manager – General Manager Sub-Ordinates All catering Staff,non catering, assigned to the project GENERAL FUNCTIONS Responsible for the overall Location Management of the catering services contract. Profile  Applies and follows the contractual obligations, GCC’s policies and procedures.  Directly responsible for all staff assigned to the location.  Ensures the application and tracking of QHSE procedures, supervision and improvement.  Coordinates with the client for feed backs, updates and follow ups related to food services.  Responds immediately to concerns.  Coordinates with client and offers suggestions on matters related to special menus, holiday menus, function arrangements and special events.  Monitors production and service to ensure timely dispatch, quick and efficient service and  Checking the presence and punctuality of staff to ensure that high-quality meals are served rapidly at the indicated times.  Ensuring that the staff under his control are fully familiar with their work, and receive the suitable and necessary training in order to be able to improve the quality of their work.  Ensuring that the staffs observe irreproachable levels of hygiene and wear the uniform required by the company, with this uniform being in an impeccable condition.  Submit a daily operations Reports to the operation Manager  Takes immediate measures in the event of an accident, fire, theft, loss or damage occurring, or in the case of unacceptable deliveries.  Display excellent social skills, along with a willingness to listen to the needs and wishes of the client.  Being a good team manager. Confidential GCC Documents Page 4
  • 5. JOB DESCRIPTION Job Title Executive Chef Direct Superior Location Manager Sub-Ordinates All Kitchen Staff. GENERAL FUNCTIONS Responsible for food production, presentation, and efficient Management of the kitchen under his control as per GCC’s policies and procedures. Profile  Supervises and inspects kitchen facilities and staff to ensure the highest Hygiene and Safety standards.  Co-ordinates with the Location Manager for matters related to food production (requisition, menu planning, Quality control and Staff Management).  Controls staff working under his supervision by giving them the necessary training, guidance and instructions.  Supervises the preparation of food to ensure quality as well as meet the desired requirements of clients.  Conducts briefings, toolbox meetings and regular training sessions for kitchen staff.  Controls processed food items for taste, quality, presentation and quantity before service to clients.  Co-ordinates with stores to follow the availability of various food items as well as seasonal products.  Ensures proper usage of equipment and premises.  Prepares daily orders for procurement of all food and related items required from the store.  Implementing the new innovative menus for the satisfaction of clients.  Constantly available to his Staff to assist in any issues that may occur.  Leading the team positively for the growth of the concern.  In charge of kitchen store , submit inventory to location manager  Replacing food ,order item with in sufficient time Confidential GCC Documents Page 5
  • 6. JOB DESCRIPTION Job Title Pastry Chef Direct Superior Executive Chef Sub-Ordinates Bakers / Pastry Man / Helper GENERAL FUNCTIONS Responsible for bakery production, presentation, and efficient Management of Bakery & confectionary under his control as per GCC’s policies and procedures Profile   Supervises and inspects bakery and staff to ensure the highest Hygiene and Safety standards.  Co-ordinates with the executive chef for matters related to food production (requisition, menu planning, Quality control and Staff Management).  Controls staff working under his supervision by giving them the necessary training, guidance and instructions.  Supervises the preparation of bakery products to ensure quality as well as meet the desired requirements of clients.  Controls processed food items for taste, quality, presentation and quantity before service to clients.  Co-ordinates with executive chef to follow the availability of various food items as well as seasonal products.  Ensures proper usage of equipment and premises.  Prepares daily orders for procurement of all food and related items required from the store.  Implement ting the new innovative menus for the satisfaction of clients.  Leading the team positively for the growth of the concern. Confidential GCC Documents Page 6
  • 7. JOB DESCRIPTION Job Title Cold Kitchen Chef Direct Superior Executive Chef Sub-Ordinates Salad Makers / Food Carvers / Helper GENERAL FUNCTIONS Responsible for cold kitchen production, presentation, and efficient Management Cold kitchen under his control as per GCC’s policies and procedures Profile   Supervises and inspects cold kitchen and staff to ensure the highest Hygiene and Safety standards.  Co-ordinates with the executive chef for matters related to food production (requisition, menu planning, Quality control and Staff Management).  Controls staff working under his supervision by giving them the necessary training, guidance and instructions.  Supervises the preparation of cold products (salads, dressings and presentations) to ensure quality as well as meet the desired requirements of clients.  Controls processed food items for taste, quality, presentation and quantity before service to clients.  Co-ordinates with executive chef to follow the availability of various food items as well as seasonal products.  Ensures proper usage of equipment and premises.  Prepares daily orders for procurement of all food and related items required from the store.  Implement ting the new innovative menus for the satisfaction of clients.  Leading the team positively for the growth of the concern. Confidential GCC Documents Page 7
  • 8. JOB DESCRIPTION Job Title Dining Manager Direct Superior Location Manager Sub-Ordinates All Dining staff assigned to the project GENERAL FUNCTIONS Responsible for maintain Standard Service, Menu, Safety, Hygiene of the Dining area. Profile  Applies and follows the contractual obligations and GCC’s policies and procedures.  Establishes and maintains good client relationship.  Responsible for the staff allocation in the respected areas of service  Ensures that service and cleanliness with the high standards.  Maintains strict staff disciplines and abides by the rules and procedures in service as per the clients requirements.  Ensures the high standards to attained and maintained in areas related to the contract.  Carries out regular inspection in the Dining and back up areas.  Monitors Personal Hygiene standards of the service staff.  Offers suggestions on innovative Menus for menu planning with the co- ordination of executive chef.  Conducts Daily briefing, tool box talks and Safety and hygiene Meetings on site and ensures that all Dining personnel strictly comply with established rules and regulations at all times.  Constantly available to his Staff to assist in any issues that may occur.  Offers suggestion on event plans for the special functions.  Can do attitude.  Leading the team positively for the growth of the concern. Confidential GCC Documents Page 8
  • 9. JOB DESCRIPTION Job Title Cleaning Supervisor Direct Superior Location Manager Sub-Ordinates All cleaning Staff assigned to the project. GENERAL FUNCTIONS Responsible for keeping good Housekeeping, overall cleanliness of D’FAC inside – outside, Store, Main Kitchen, Dining Hall, and surrounding facilities. Profile  Responsible for overall cleanness of dining, kitchen, stores and back up areas.  Co- ordinates with colleagues to ensure the high standard cleanness is provide at all times.  Ensures that all refuse from Kitchen, Dining, Store and Public Area’s are sealed in garbage bags and disposed immediately.  Responsible for the proper use of cleaning equipments and any defects to recorded and reported immediately.  Supervises the usage of chemicals and detergents by the cleaning staff.  Organizes duty rosters and cleaning schedules and ensures that it is followed.  Maintained MSDS data sheet of individual chemicals used for Cleaning and sanitizing purpose.  Assure all personnel wear appropriate PPE while operating equipment or handling potentially hazardous chemicals.  TSTI training will be conducted and documented at the start of each shift to include safety, security, hygiene and sanitation.  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed. This applies to all Food & service staffs  Conduct frequent inspection in the designated areas to check for adherence to standards, sanitation/litter issues, equipment problems and safety issues.  Constantly available to his Staff to assist in any issues that may occur. JOB DESCRIPTION Confidential GCC Documents Page 9
  • 10. Job Title Store Manager Direct Superior Location Manager Sub-Ordinates All Store staffs GENERAL FUNCTIONS Overall Management of stores and its related functions. Profile  Requests/Receives various foodstuff, disposables, cleaning, small equipment, stationary, Uniforms and other requirements from designated suppliers.  Checks for the quality, quantity, expiry dates and damages of products received.  Issues food and other items against an authorized store requisition.  Maintains accurate stock on site.  Maintains a par stock for each item in order to avoid shortages.  Ensures that goods are stored in the proper freezers, chillers, and dry stores at the right temperatures.  Observes FIFO method and strictly maintains expiry dates as per laid out rules.  Conducts periodic physical Inventories to monitor shortages, excesses, storing conditions, expiry dates and shelving discrepancies.  Follow periodic cleaning, de-frosting and pest control procedures.  Ensures that Expired products are immediately reported to the concerned he officials.  Ensures all the safety methods for the smooth and accident free operations.  Conducting safety training for the employees.  Ensures all the fork lifts and cranes operated by certified employees as part safety measures.  Constantly available to his Staff to assist in any issues that may occur.  Maintain the HACCP ,and other safety procedure with in the store.  Using update the Confidential GCC Documents Page 10
  • 11. JOB DESCRIPTION Job Title Store Keeper Direct Superior Store Manager Sub-Ordinates Store Helper and assigned staffs. GENERAL FUNCTIONS Responsible for receiving, storing, issuing, and security of dining facility rations and supplies. Will assure all food storage equipment and facilities are properly maintained and the food storage areas are clean and organized. Applies for administrative support function as per assigned by “Gulf Catering Company’s policies”. Profile   Assure appropriate and required levels of approval are obtained for all action.  Checks that the truck paperwork and seals match.  Checks the internal temperature meter upon opening the refer trailer to ensure the load was at the prescribed temperature during transport.  Checking the truck manifest to ensure all items are delivered and in satisfactory condition.  Checks the product expiration date.  Inventories conducted weekly and monthly.  Ensure that Products are arranged by expiration date in storage.  Mater Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed. This applies to all Food & service staffs  Issues require a kitchen requisition signed by authorized.  Assure all personnel wear appropriate while operating equipment or handling potentially hazardous chemicals.  Conducts “police call “around the stores.  Ensures that Expired products are immediately reported to the concerned officials. Confidential GCC Documents Page 11
  • 12. JOB DESCRIPTION Job Title QAQC SUPERVISOR Direct Superior QAQC Manager GENERAL FUNCTION Responsible for the high standard of Quality in the assigned areas. Profile  Ensures Personal Hygiene standards, uniform code and code of behavior among all staff.  Implies Health and Safety measures including code of Accident prevention.  Assists the QAQC Manager and Location Manager in planning Strategies for service upgrading.  Monitors the Sanitation Standards.  Sets up calendar for Random Inspections.  Provides all required support to Location Manager on matters related to Quality.  Constantly available to offer suggestions on all Quality related issues  Monitors HACCP system,  Ensure the corrective measures are taken in any issues regarding quality.  Highlighting the safety awareness among the employees.  Monitors the availability of the assets to ensure the quality and safety of the concern and the employees. Confidential GCC Documents Page 12
  • 13. JOB DESCRIPTION Job Title Senior Cook & Cook Direct Superior Executive Chef Sub-Ordinates All co-workers -Kitchen staffs GENERAL FUNCTIONS Responsible for Production of Food following instruction from Executive Chef. All preparation must be done as per recipe given. Profile  Ensures Personal Hygiene standards, uniform code and code of behavior among all staff.  Implies Health and Safety measures including code of Accident prevention.  Responsible for cleaning and deep cleaning of all related individual designated areas production.  Ensure Recipe Card follow up while preparing of meal as per SOP procedures.  Ensure Hygiene & Cleanliness is maintained a high degree off personal Cleanliness and will confirm to good hygiene practices during all working period in the Food Service facility.  Follow up the day to-day instruction given by executive chef and ensures the correct serving portions followed as per sop.  Establish and maintain a good relationship with colleagues.  Ensure that working area is kept clean and organized all the time and applies the rules –“ Clean As You Go”  Checks all food production equipments for safe and proper operation and uses according to Material safety data sheet.  Co-ordinates with co-workers to make smooth operation- giving helping hand when its needed.  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed. This applies to all Food & service staffs. Confidential GCC Documents Page 13
  • 14. JOB DESCRIPTION Job Title Waiter Direct Superior Dining Manager Sub-Ordinates All the Co- Worker / Dining Staff GENERAL FUNCTIONS Responsible for Food Service, taking direct instruction from Dining Manager. Profile  Ensures Personal Hygiene standards, uniform code and code of behavior among all staff.  Implies Health and Safety measures including code of Accident prevention.  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed. This applies to all Food & service staffs  Responsible for cleaning and deep cleaning of all related individual assigned areas.  Follow up the day to-day instruction given by dining manager.  Ensures the correct serving portion is followed up as per SOP.  Establish and maintain a good relationship with the colleagues.  Ensures that working area is kept clean and organized all the time and applies the rules –“ Clean As You Go”  Works under Dining Manager’s supervision follow ups instructions to complete job given to designated area by senior.  Ensures dining area and equipments - Serving line, tables, table top, and chairs are properly cleaned and sanitized as required. Should be wiped to remove food particles, smudge and liquid.  Serves with smile. Confidential GCC Documents Page 14
  • 15. JOB DESCRIPTION Job Title Bakery Man / Pastry Man Direct Superior Pastry Chef Sub-Ordinates All co-workers -Kitchen staffs GENERAL FUNCTIONS Responsible for Production of bakery & confectionery products following instruction from bakery Chef. All preparation must be done as per recipe given. Profile  Ensures Personal Hygiene standards, uniform code and code of behavior among all staff.  Implies Health and Safety measures including code of Accident prevention.  Responsible for cleaning and deep cleaning of all related individual designated areas production.  Ensure Recipe Card follow up while preparing of meal as per SOP procedures.  Ensure Hygiene & Cleanliness is maintained a high degree off personal Cleanliness and will confirm to good hygiene practices during all working period in the Food Service facility.  Follow up the day to-day instruction given by bakery chef.  Establish and maintain a good relationship with colleagues.  Ensure that working area is kept clean and organized all the time and applies the rules –“ Clean As You Go”  Checks all bakery production equipments for safe and proper operation and uses according to Material safety data sheet.  Co-ordinates with co-workers to make smooth operation- giving helping hand when its needed.  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed. This applies to all Food & service staffs. Confidential GCC Documents Page 15
  • 16. JOB DESCRIPTION Job Title Salad Makers / Food Carvers Direct Superior Cold Kitchen Chef Sub-Ordinates All co-workers -Kitchen staffs GENERAL FUNCTIONS Responsible for Production of cold kitchen products (salads/carving/ dressings and garnishing) following instruction from cold kitchen Chef. All preparation must be done as per recipe given. Profile  Ensures Personal Hygiene standards, uniform code and code of behavior among all staff.  Implies Health and Safety measures including code of Accident prevention.  Responsible for cleaning and deep cleaning of all related individual designated areas production.  Ensures Recipe Card follow up while preparing of meal as per SOP procedures.  Ensures Hygiene & Cleanliness is maintained a high degree off personal Cleanliness and will confirm to good hygiene practices during all working period in the Food Service facility.  Follow up the day to-day instruction given by cold kitchen chef.  Establish and maintain a good relationship with colleagues.  Ensures that working area is kept clean and organized all the time and applies the rules –“ Clean As You Go”  Checks all equipments for safe and proper operation and uses according to Material safety data sheet.  Co-ordinates with co-workers to make smooth operation- giving helping hand when it’s needed.  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed. This applies to all Food & service staffs. Confidential GCC Documents Page 16
  • 17. JOB DESCRIPTION Job Title Kitchen Helper Direct Superior Cook / Senior Cook Sub-Ordinates Kitchen Helpers GENERAL FUNCTIONS Prepares the required mis-en-place for meal as per the menu and directives received from the cooks/ Sr cooks Profile  Maintains a high standard of Personal and kitchen Hygiene.  Works with helpers as a team ensuring that the instructions and directives issued by his superiors are followed and carried out in a congenial and co- operative manner.  Assembles utensils, ingredients and materials for cook’s use.  Picks up and delivers supply materials and completed items.  Assists in cutting meat and vegetables, mixing the various items, spices, liquids, etc during the cooking process.  Stores leftover ingredients and food items in chillers and freezers as per Hygiene and Safety guidelines ensuring that all food are wrapped and covered.  Avoids waste, misuse and carelessness.  Assists in the general clean up of the kitchen and working areas.  Performs all other duties assigned by the Cook/Sr. Cook.  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed. This applies to all Food & service staffs. Confidential GCC Documents Page 17
  • 18. JOB DESCRIPTION Job Title Janitor Direct Superior Cleaning Supervisor Sub-Ordinates All cleaning Staff assigned to the project. GENERAL FUNCTIONS Responsible for overall cleanliness of D’FAC inside – outside, Store, Main Kitchen, Dining Hall, and surrounding facilities. Profile  Responsible for cleaning/ deep cleaning proper sanitizing to all related area.  Follow up the day to-day instruction given by supervisor.  Co-ordinates with co-workers to make sure that the Facilities is neatly cleaned and sanitized before and after the operations.  Should understand the standard procedure of all cleaning steps Dining, Kitchen, Stores and back up area.  Should know about correct measurers of PPM and standard temperature of Pot Wash section.  Implies Health and Safety measures including code of Accident prevention.  Ensure all drain kept closed and properly covered all the time.  Uses MSDS for all cleaning and sanitizing purpose.  Ensure all the time wear appropriate PPE while operating equipment or handling potentially hazardous chemicals  Reports immediately to the supervisor if any accident it may cause.  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed. This applies to all Food & service staffs Confidential GCC Documents Page 18
  • 19. JOB DESCRIPTION Job Title Maintenance Manager Direct Superior Operation Manager Sub-Ordinates Technicians GENERAL FUNCTIONS Responsible for all maintenance and up keeping in the designated contract areas. Profile  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed to the operation manager.  Conducts daily briefing,  Conduct frequent inspection in the designated areas to check for adherence to problems and maintenance issues.  Organizes duty rosters and ensures that it is followed.  Constantly available to offer suggestions on all maintenance related issues.  Monitors the availability of the assets to ensure the safety of the concern and the employees.  Follow up the day to-day instruction given by operation manager.  Gives guidelines trouble Shooting of Automatic Machineries  Maintenances all electrical equipments  Modifies electrical circuits, High voltage and low voltage panel board control system  Industrial electrical wiring, Cabling and joints installation,  Maintains fire alarm system wiring installation  Ensures all trouble shooting designated areas of the contract.  Maintains all the records related to the maintenance dept.  Does all the documentations for the maintenance dept.  Assure appropriate and required levels of approval are obtained for all action.  Co-ordinates with co-workers to make smooth operation- giving helping hand when it’s needed.  Constantly available to his Staff to assist in any issues that may occur.  Does the necessary spare parts requisitions. Confidential GCC Documents Page 19
  • 20. JOB DESCRIPTION Job Title Maintenance Technicians Direct Superior Maintenance Manager Sub-Ordinates Co-Technicians GENERAL FUNCTIONS Responsible for all maintenance and up keeping in the designated contract areas. Profile  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed to the maintenance manager.  Attends daily briefing,  Follow up the day to-day instruction given by maintenance manager.  Co-ordinates with co-workers to make smooth operation- giving helping hand when it’s needed.  Does the necessary spare parts requisitions to the maintenance manager.  Reports immediately to maintenance manager in case of any defaults in maintenance issues.  Ensures the high quality of service is provided.  Proper use of spare parts according to the necessity.  Time to time check the assigned areas and equipments.  Attends staff training and Safety Meetings.  Maintains high standards of Hygiene and Safety at all times. Confidential GCC Documents Page 20
  • 21. JOB DESCRIPTION Job Title Camp Boss Direct Superior Operation Manager Sub-Ordinates Camp staff. GENERAL FUNCTION Responsible for the entire camp management Profile  Ensures the staff accommodations and welfare.  Ensures Personal Hygiene standards, uniform code and code of behavior among all camp staff.  Implies Health and Safety measures including code of Accident prevention.  Organizes duty rosters and cleaning schedules and ensures that it is followed.  Conducts daily briefing, toolbox talks, safety, and Hygiene awareness meets.  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed to the operation manager.  Conduct frequent inspection in the designated areas to check for adherence to standards, sanitation/litter issues, equipment problems and safety issues.  Constantly available to his Staff to assist in any issues that may occur.  Monitors the camp activates. JOB DESCRIPTION Confidential GCC Documents Page 21
  • 22. Job Title Security Officer Direct Superior Camp Boss Sub-Ordinates Security Guards GENERAL FUNCTION Responsible for the entire camp safety environment. Profile  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed to the camp boss.  Conducts daily briefing, safety, and security awareness.  Conduct frequent inspection in the designated areas to check for adherence to problems and safety issues.  Organizes duty rosters and ensures that it is followed.  Constantly available to offer suggestions on all security related issues.  Monitors the availability of the assets to ensure the safety of the concern and the employees.  Follow up the day to-day instruction given by camp boss.  Co-ordinates with co-workers to make smooth operation- giving helping hand when it’s needed.  Leading the team positively for the growth of the concern.  Assures appropriate and required levels of approvals are obtained for all disciplinary action.  Provides all required support to camp boss on matters related to safety of the assigned areas.  Checking the truck movements, maintaining records for portable, gray water, and trash removal.  Conducts “patrol call “around the camp / assigned areas. JOB DESCRIPTION Confidential GCC Documents Page 22
  • 23. Job Title Security Guard Direct Superior Security Officer Sub-Ordinates Security Guards / Co- Workers GENERAL FUNCTION Responsible for the assigned areas safety environment. Profile  Constant attention must be paid to Safe Work Practices, immediately addressing any unsafe act witnessed to the security officer.  Conduct frequent inspection in the designated areas to check for adherence to problems and safety issues. Under the instruction of the officer.  Follow up the day to-day instruction given by security officer.  Co-ordinates with co-workers to make smooth operation- giving helping hand when it’s needed.  Provides all required support to security officer on matters related to safety of the assigned areas.  Checking the truck movements, maintaining records for portable, gray water, and trash removal.  Controlling the assigned security check points,  Escorting employees to the allotted destinations. JOB DESCRIPTION Confidential GCC Documents Page 23
  • 24. Job Title Laundry Supervisor Direct Superior Camp Boss Sub-Ordinates Laundry Man GENERAL FUNCTIONS Responsible for the overall supervision of Laundry Section. Profile  Conducts daily briefing, safety awareness.  Ensures that a high standard service is provided at all times, including time to time collections and deliveries.  Responsible for the proper use of Laundry Machines and other Laundry Equipment’s and reports to concerned authorities immediately in the event of mal-functioning of any of these equipment’s.  Closely supervises the laundry work, specially the proper use of detergents, pressing and drying, etc.  Performs other duties related to Laundry Section and assigned by the Superiors.  Ensures that Safety and Hygiene conditions are maintained at all times in the Laundry area.  Maintains records related to collection and deliveries of clothes.  Ensures that staff’s working in the laundry area is aware of personal safety and hygiene procedures.  Reports immediately to the camp boss in case of any defaults in Laundry Equipment’s. Confidential GCC Documents Page 24
  • 25. JOB DESCRIPTION Job Title Laundry man Direct Superior Laundry Supervisor Sub-Ordinates Co- Worker GENERAL FUNCTIONS Responsible for the duties assigned to him in the Laundry by the laundry Supervisor (e.g. collection, washing, drying, pressing and deliveries). Profile  Reports immediately to Laundry Supervisor in case of any defaults in Laundry Equipment’s.  Ensures the high quality of service is provided.  Proper use of washing detergents, etc. according to the necessity.  Time to time collection and prompt deliveries of washed materials.  Attends staff training and Safety Meetings.  Ensures that employee’s uniforms and linen are washed as per procedure.  Maintains high standards of Hygiene and Safety at all times. Confidential GCC Documents Page 25
  • 26. JOB DESCRIPTION Job Title Driver Direct Superior Camp boss Sub-Ordinates Co-drivers GENERAL FUNCTIONS Responsible for the proper maintenance of vehicles allotted to him. Profile  Follows the driving safety rules at all times.  Maintains the safety and cleanliness of vehicles.  Conducts daily vehicle checks before starting of the journey.  Reports vehicle defects to the camp boss.  Maintains the vehicle kilometer records for vehicle servicing.  Responsible for the safe transportation of staff. Confidential GCC Documents Page 26
  • 27. JOB DESCRIPTION Job Title Administration secretary Direct Superior Administration manager. Sub-Ordinates Co-ordination with all the office staffs. GENERAL FUNCTIONS Responsible for all Record keeping, Day to-day reports and responsible for all administrative support function as per assigned by Gulf Catering Company policies. Profile  Co-ordinates with operations manager’s office for any information related to daily activities  Ensures that all staff possesses valid medical and the proper record are available at all times.  Responsible for staff’s discrepancies report.  Maintains updated Staff Database, keeping proper record of staff’s bank details, staffs Badges and B’DOC letter  Forwards official information’s through the proper channels.  Maintains all the confidential matter.  Co-ordinate with all other administration levels like medical/ identification badge/staff movements for the smooth operations. Confidential GCC Documents Page 27
  • 28. JOB DESCRIPTION Job Title Administration Direct Superior Location Manager Sub-Ordinates All staffs assigned on the project GENERAL FUNCTIONS Responsible for all Record keeping, Inventory management, Day to-day reports and responsible for all administrative support function as per assigned by Gulf Catering Company policies. Profile  Co-ordinates with main office for any information related to daily activities.  Ensures that all staff possesses valid medical and the proper record are available at all times.  Responsible for staff’s discrepancies report.  Maintains updated Staff Database, keeping proper record of staff’s bank details, staffs Badges and B’DOC letter  Preparing staff’s Time Sheet. Cross checking and keeping track on overtime.  Responsible to keep all records Staff’s Bank detail.  Inventory for fixed assets and other miscellaneous items should be conducted every month.  Ensure that monthly headcount report given on time. Confidential GCC Documents Page 28
  • 29. JOB DESCRIPTION Job Title Accountant Direct Superior Administration Manager Sub-Ordinates Account Assistance GENERAL FUNCTIONS Ensures the effective usage of company’s resources through accuracy and timely reporting. Profile  Follow up the day to-day instruction given by administration manager.  Co-ordinates with main office for any information related to daily activities.  Maintains updated Staff Database, keeping proper record of staff’s bank details,  Preparing staff’s Time Sheet. Cross checking and keeping track on overtime.  Forwards employees time sheets to the head office.  Maintains proper records for the receipts and payment with proper supporting documentation.  Ensures that the cash In hand value always tallies.  Ensures proper usage of the cash register.  Is responsible for the cash register and its contents and answerable for discrepancies if any.  Does all the documentations for the accounts dept.  Keeps update records of staff movements. JOB DESCRIPTION Confidential GCC Documents Page 29
  • 30. Job Title Badging Officer Direct Superior Administration Manager Sub-Ordinates All Staff assigned to the Badging section GENERAL FUNCTIONS Responsible for getting badges, permission letters and bdoc. Profile  Ensures the arrangements for screening with lep office.  Ensures obtaining of MNF formalities.  Follow up with LEP for the identity badges.  Ensures all the visa formalities for the employees who are arriving to the U.S. army base in Iraq.  Arranges multi entry permit for the operation employees from head office.  Arranges letter of authorization with KBR for the entry into the military base.  Obtaining escorts badges for the key employees.  Authorization letter for the fuel to vehicles operated in the base.  Obtains authorization documents for mobile phones, lap tops and badge extensions from the BDOC authorities. Confidential GCC Documents Page 30