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The Experience Economy
1.
the experience economy
The New Paradigm for Brands Heather White-Laird Executive Creative Producer, iCrossing
2.
“mass marketing is
dead” Alan Lafley, CEO of Proctor and Gamble
3.
advertising can
no longer exist by blasting messages to an audience
4.
prior to the
internet it was a people to people world
5.
there were smiling
shoe salesmen
6.
now the relationship
is digital
7.
there were kindly
bank tellers
8.
now it’s all
done online
9.
in just the
last two years, there has been a fundamental shift in how we experience the world
10.
people want
to be part of a community & brands need to participate in that conversation
11.
12.
we now live
in an experience economy where people have shifted from passive consumption to active participation Joseph Pine and James Gilmore
13.
once our basic
needs are met…
14.
We seek an
emotional experience we seek an emotional experience
15.
this doesn’t satisfy
us anymore
16.
it’s all about
the relationship
17.
and instead of
this
18.
we seek a
financial friend
19.
a brand is
not a place, it’s a direction John Gerzema, Chief Insights Officer, Young & Rubicam
20.
the new value
paradigm is no longer commodities, nor products, nor services, but experiences
21.
for decades the
mantra was always show the product
22.
always show the
product
23.
or show someone
famous with your product
24.
now product takes
a back seat to experience
25.
26.
27.
service vs. experience
28.
design has the
power to enrich our lives through image form texture color sound smell
29.
As marketers,
wemusthelp brands participate in that experience through design
Download now