MA Consulting International is an international consulting firm established in 1993 with offices throughout the UK. They provide professional consulting services across all business sectors, specializing in business strategy, leadership, customer service, and people management. Their team of experienced consultants help clients develop their vision and strategy, optimize business processes, improve customer service and financial results, and embrace new technologies. They follow a "Vision to Reality" methodology involving strategic planning, realistic implementation, and organizational buy-in to create sustainable change for clients.

1. MA Consulting International
Limited
How do we help our clients?
1 June 2009

2. MA Consulting International
• An International Company
– Offices throughout the UK
– A high profile internet promotional campaign
• Established in 1993 under CNA international
name; MBO by Welsh team March 2007
• A highly qualified team of experienced
experts in providing solutions in all business
sectors but particularly in the ‘ Business of
People’
• A Consistent Quality controlled Professional
Services

3. Company Values
Put the people needs first in every situation.
Add value to our personal leadership.
Recognise we serve a common goal.
Taylor our services to meet our clients need.
Never take for granted the trust put in us.
Embody excellence in everything we do.
Respect everyone‟s uniqueness.

4. Our Consultants help Clients :
To develop their vision and
strategy
To focus on their
customer
To deliver better than
needs & deliver better
expected financial
products / services
Results and Unlock
than expected
Their Financing
To optimise their
To sustain their ability business
to change & improve processes and embrace
through learning the best technologies
& growth to satisfy their
customers
and share holders

5. The MA South Wales Team
Jean-Bertrand (‘JB’) de Dr Ken Cooper Mandy Withers
Lartigue
Strategy, Finance, HR and Business I.T., Motivation, Customer Service HR, Employment, People and
Development and Business Development Business Development
Having successfully managed a An accomplished management, With a unique mix of interpersonal
sizable organisation during a time of marketing and IT consultant who can and technical skills, Mandy has made
change, JB is a strategic and „think outside the box‟ and provide a substantial contribution to improving
visionary thinker, who provides clear innovative solutions to problems. the employment position of numerous
leadership to develop individuals and businesses throughout South Wales.
teams to achieve beyond their
expectations.
Helen Murdoch Tony Abbott Richard Caley
Marketing, Communications, Strategy Lean and Change Finance and Strategy
and Business Development Management, Strategy and
Innovation
An effective communicator, coach A lean and change management Working across multiple business
and mentor, Helen combines specialist, Tony has a track record of units and with responsibility for multi-
strategic thinking with a pragmatic managing both sizable and small billion £ turnovers in the computing
and personable approach. Passionate organisations in start-up/steady and telecommunications industry,
about marketing, Helen focuses on mode, as well as during times of rapid Richard has particular expertise in
understanding a client‟s business and change. implementing shared services.
getting results.

6. Projects Examples
• Conducted a strategy day at a Design interior company to formalise
the common goals and objectives for the year and then helped the
company to implement a performance leadership programme to
cascade the goals by department and individuals and a process to
monitoring progress. As a result the company multiplied their turn over
by 2 in 1 year.
• Helped The Managing Director and the management team of a
software company to identify starting points, set targets, monitor
performance, deal with staff members (both positive and disciplinary
matters) and effectively streamline the business. “I cannot emphasise
enough that JB is not a „trouble-shooter‟. JB did not come into Voyager
Software as a consultant and tackle our issues for us. He ensured that
I understood what I should be focussed on and why. Then he made
sure the issues were addressed effectively – by me. During
2004, Voyager‟s costs actually decreased whilst the business grew and
our profit for 2004 was up nearly 3 times that of the previous year”.
• Championed a cost-reduction programme which delivered US$4million
– included the rationalisation of all regional facilities from 18 to 11 and
a reduction of 50 heads.
• Developed and implemented a customer care and image management
programme for 750 manual workers within a major utility.
• Combined „Lean‟ and „Value stream‟ management techniques to
change £50million loss into profit situation within 12 months.

7. Our Methodology
• At the start of a project MA appoints:
– A coordinator responsible for client‟s relationships
– A project leader responsible for delivery and results.
• Vision to Reality®
• Plan Strategically
• Implement Realistically
• Organisational model

8. Vision to Reality ®
Silent Cluster Priority
Questions Road Map
Thinking Ordering Ranking
How should we Individuals: Group: Quick wins: high Vision
appear to our organises business ahead, gain
customers? stickers by benefits, easy insight
Drivers implementation
How should we Brainstorm
appear to our silently Plan options,
shareholders ? Names each Strategic issues:
project / issue/ high business
task benefits, hard Overcome
How will we sustain
Put ideas on implementation dilemmas
change &
stickers
improvement?
Describes Low hanging
status fruits: Low Map system
business benefits
What business
, easy
processes should
Stick them on Defines Goals Set goals and
we excel at?
the board implementation deadlines

9. Plan Strategically….
Define
Define Formulate Required Org.
R.O.I.
Goals Plan Features Buy in
Strategic goals. Project Team Technology. Board Buy in.
. Build shareholder value.
Key Performance Change in Project Efficiency savings.
Indicators (KPI ) operations Management. Sr Mgr understand
Opportunity costs. issues.
Measurement
Identify critical Support. Attract right Staff. System customisation.
processes & IT
considerations Staff retention Evaluation of new work
&Motivation. load for line managers.
Training.
Communicate Benefits
Added value.
to Managers, Employees
Legislative bodies (work
councils, =opportunities
…..)

10. Implement realistically
Total Users
Business Users Benefits,
Vision Realism
Solution Power Results
Ownership in Manage Get all Manage Realism about
business: Change: important users benefits from scope and time
Principles, structure, Principles & on board start. scales
values, process
Ensure Realism about
processes, systems, es,
ownership by resources
people & culture Communicate
IT, process owners planning
& guide to
Process scope & /Change agent
organisation maintain Team & users
high level design: development, direction Scenario training
Business model = presentations
maximum people, culture, Contingency for
benefits, lower costs Budget flexibility cost & time
performance Get best
to win more
Validate ownership management. people time Recognise
value & for
and understanding uncertainties
Implement uncertainties
with business total solution Regular reviews of
Be clear on Celebrate all
No project overlaps scope, cost & time
Develop skills Deliverables & successes.
in scopes. for users and Accountabilities Re- communicate
Project Bible. project team. to stakeholders
Reward

11. 7 people behaviours
to Companies’ Nirvana
Staff state Dependence Independence Interdependence Continuous
of mind improvements
Management Chaos vision, Multi functions / Learning
create Crisis mission, skills teams, environment
values, goals, synergy, fluidity
plans,
measurements
People Fire fighting 1)Proactive , 4) Win/win 7)Self develop
Behaviour 2)End in mind, attitude
3) Put 1st 5) Seek to
things 1st understand
6) Synergise
Companies Reactive Proactive Efficient Growing
state

12. Together we can make the
future what we want it to be
MA Consulting International
Westcroft House, Ewenny Road, Bridgend
CF35 5AP
Tel: +44 (0) 845 087 3288
Email: enquiries@maconsultinginternational.com
Web: www.maconsultinginternational.com