The document summarizes a book review of the book "Employees First, Customers Second" by Vineet Nayar. It discusses how Nayar transformed HCL Technologies from a company with high attrition and low attraction to the number one employer in India, Asia, and the UK. Some of the key ideas from the book highlighted in the review include placing employees first, transparency, empowerment, and an inclusive approach focused on common sense over management strategies.

1. Employees FIRST Customers SECOND A book review session by Shashikanth Jayaraman Zonal HR Manager -South India, Bajaj Allianz Life Insurance Company Founder HR Sangam 05/07/11

2. Employees First, Customers Second 05/07/11 Author: Vineet Nayar , holds a Masters' degree in Business Administration from XLRI, Jamshedpur. He has been Chief Executive Officer of HCL Technologies Ltd with his strong strategic vision and truly global outlook, he has charted a defining growth path for HCL Technologies and in a short time span, catapulted the organization to being a leader in its pack. Under his leadership, ... HCL Technologies was recognized as the "#1 Best Performing IT Services Firms" by Global Services and neoIT in 2006. He is responsible for HCL's software and infrastructure business. He served as President of HCL Technologies since January 17, 2008. Mr. Nayar served as President of Core Software and Technology Services of HCL Technologies Ltd. since April 7, 2005. He served as Chief Executive Officer of HCL's infrastructure business since 1993. Since joining HCL as a Senior Management Trainee in 1985, Mr. Nayar held leadership positions in sales and strategic marketing. He has been Whole time Director of HCL Technologies Ltd. since August 1, 2008. He was acknowledged as one of the 'India's Hottest Young Achievers' by Business Today in 2002. Fortune Magazine has articulated his leadership style as "The World's Most Modern Management" and the London Business School calls him "the leader of organizational Innovation".

5. The Change matrix 05/07/11

6. The HOW 05/07/11

7. Mirror rorriM 05/07/11

8. The nature of Trust 05/07/11

10. The Inverted Pyramid 05/07/11