The document discusses ways for companies to create employee delight through small gestures and a balanced focus on both functional and emotional value for employees. Some key strategies proposed include listening to employee feedback, empowering creativity, making work fun, rewarding efforts, and providing flexible work hours and opportunities to feel appreciated. The goal of such efforts is to increase employee retention, productivity and performance through a shift from purely transactional relationships to more transformational connections between employers and staff.

1. WOWability Creating Employee Delight Shashikanth Jayaraman Zonal Manager - HR (South India) & Head – Process Automation, Bajaj Allianz Life Insurance Company Founder – HR Sangam