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KPIs and Metrics to Support
Advocacy &
Service Delivery
Michelle Dalton, University of Limerick
@mishdalton www.michelledalton.ie #hslg2013
context
0
5
10
15
20
25
30
35
40
Jan-
12
Feb-
12
Mar-
12
Apr-
12
May-
12
Jun-
12
Jul-
12
Aug-
12
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12
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12
Nov-
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Dec-
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13
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clinical queries
method
ORGANIZATIONAL MISSION
STRATEGIC OBJECTIVES
Quality of patient care
Quality of patient safety
Efficiency of patient care
KEY PERFORMANCE
INDICATORS
Influence on patient care /
practice / policy
Length of hospital stay
Referral to dept.
Staff time
Risk / error reduction
ACTIVITES & OPERATIONS
(LOCAL)
results
How did the information provided by the library help?
0
20
40
60
80
100
It influenced my
decision on patient
care/practice/policy
It enabled my patient
to leave the hospital
sooner
It saved me time It prevented referral to
another department
It reduced errors/risk
in my practice
No effect/impact
% of Respondents (n=28)
making local evidence global
why publish?
97% of newly qualified
librarians indicated that they
intended to write for journals,
newsletters and peer-review
publications (Bradley 2008)
Bradley, F. Writing for the profession: the experience of new professionals. Library
Management 2008, 29(8/9), 729-745.
why not?
how & where
selecting a journal
0% 20% 40% 60% 80% 100%
Quality of review
process
Indexed in major
database
Level of readership
Target readership
Perceived reputation
Peer-reviewed
Topical fit
V Imp or Imp Neither Imp/Unimp Unimp or Not imp
Source: Dalton (2013)
0% 20% 40% 60% 80% 100%
Technical features
Post-publication review
Other impact metrics
Previously accepted
Gold OA
Editorial board personel
Green OA (no
embargo)
V Imp or Imp Neither Imp/Unimp Unimp or Not imp
Source: Dalton, M (2013)
visibility + impact
A Library Writer’s Blog (Great for CFPs)
http://librarywriting.blogspot.com
Academic Writing Librarians (Helen Fallon, NUIM)
http://academicwritinglibrarian.blogspot.ie/
Day, A. How to Get Research Published in Journals
Your peers and colleagues
OALIS – www.oalisjournal.com [Watch this space]
Write a guest blog post for libfocus.com :)
@mishdalton
www.michelledalton.ie thank you

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