Managing corporate training and development, Optimizing the resource allocation. Best practices in Learning, Training and Development

1. Excellence through Culture, Talent, and Change
Allocating Resources
in Corporate Learning, Training and Development
by Dr. Hora Tjitra & Teams
www.tjitra.com

2. Excellence through Culture, Talent and Change
• Tjitra & associates is a management consultancy founded
by Dr. Tjitra with offices in Hangzhou and Hong Kong.
Our work focuses on the CULTURE, TALENT and CHANGE.
• In the last twelve years, Dr. Tjitra and his team have collected
International project experiences at the global, regional and
national level in the US, Europe and Asia with senior leaders
from over forty countries.
• A team of multilingual psychologist are dedicated to strive for
excellence and provide tailor-made service solutions.
We devote ourselves in ensuring sustainable business results
by understanding the exact needs and situation of our clients.
Learning, Training and Development Management_Version 1.0/2009-09 2

3. Excellence through Culture, Talent and Change
Agenda
1 Key Indicators of Learning, Training and Development (LTD) 4
2 Management Commitment & Strategic Involvement 6
3 Human Capital Investment in LTD 10
4 Financial Investment in LTD 13
5 About Us 17
Resource Allocation in LTD_Version 1.0/2009-09 3

4. Excellence through Culture, Talent and Change
Key Indicators of LTD
Resource Allocation in LTD_Version 1.0/2009-09 4

5. Excellence through Culture, Talent and Change
Two Key Indicators in Corporate LTD Practice
Sales
Learning, Training and Development
Training administration
Performance Indicator
Employees
Comparative Clusters
Training Demonstrating
Needs Beyond the value
design and Complexity
assessment “training” contribution
delivery
Building commitment to learning Efficiency
Capacity
Resource Indicator Quality
Investment
Commitment Involvement Influences Investment
The Resource Indicator show how well an organization provide the right resources and environment for LTD to perform.
The Performance Indicator indicates the complexity of the LTD activities in an organization as well as its efficiency and
control mechanism.
Resource Allocation in LTD_Version 1.0/2009-09 5

6. Excellence through Culture, Talent and Change
Management Commitment
& Strategic Involvement
Resource Allocation in LTD_Version 1.0/2009-09 6

7. Excellence through Culture, Talent and Change
Top Management Commitment to LTD I
How many hours did the executives in your corporate participate in LTD activities every month?
- As speaker/trainer
16.00
12.00
Hours as speaker/trainer
- As partner
8.00
16.00
4.00
12.00
0.00 Hours as discussion partner
8.00
Small Mid-size Corporate
enterprise enterprise function
4.00
0.00
Small Mid-size Corporate
enterprise enterprise function
Resource Allocation in LTD_Version 1.0/2009-09 7

8. Excellence through Culture, Talent and Change
Top Management Commitment to LTD II
How many hours did the executives in your corporate participate in LTD activities every month?
- As learner
16.00
12.00
- As other role(s)
Hours as learner
8.00
50.00
4.00 40.00
Total hour_Executives
30.00
0.00
Small Mid-size Corporate
enterprise enterprise function 20.00
10.00
0.00
Small Mid-size Corporate
enterprise enterprise function
Resource Allocation in LTD_Version 1.0/2009-09 8

9. Excellence through Culture, Talent and Change
Strategic Involvement of LTD
12
From the initial planning stage
After all the major decisions
have been made
Towards the final stages
Number of of company
8 During the implementation stage
Numbercompany
4
0
Small Mid-size Corporate
enterprise enterprise function
Resource Allocation in LTD_Version 1.0/2009-09 9

10. Excellence through Culture, Talent and Change
Human Capital
Investment in LTD
Resource Allocation in LTD_Version 1.0/2009-09 10

11. Excellence through Culture, Talent and Change
LTD influences in the Human Resource
LTD Capacity / Total HR Capacity
N=26, Unknown=1
0.40
0.30
0.20
0.10
Small Mid-size Corporate
enterprise enterprise function
Resource Allocation in LTD_Version 1.0/2009-09 11

12. Excellence through Culture, Talent and Change
LTD influences in the HR and Organization
Rank Highest LTD Person
(capacity > 30%), N=27
20
15
Rank Highest Full-Time LTD Person
(capacity > 90%), N=27
10
12
10
5
8
0
Specialist Consultant Manager Director 6
4
2
0
No full time LTD Specialist Consultant Manager
Resource Allocation in LTD_Version 1.0/2009-09 12

13. Excellence through Culture, Talent and Change
Financial Investment in LTD
Resource Allocation in LTD_Version 1.0/2009-09 13

14. Excellence through Culture, Talent and Change
LTD Budgeting Approach
Budgetting Approach
100
Proportion of different Budgeting Approaches (%)
80
60
40
20
0
Small Mid-size Corporate
enterprise enterprise function
Resource Allocation in LTD_Version 1.0/2009-09 14

15. Excellence through Culture, Talent and Change
Financial Investment for LTD: How Much Do We Invest?
Ration of Total Expenditure / Total Payroll (%)
8
6
4
2
0
Small Mid-size Corporate
enterprise enterprise function
Resource Allocation in LTD_Version 1.0/2009-09 15

16. Excellence through Culture, Talent and Change
Financial Investment for LTD: Investment for What?
LTD Investment: What for?
- External provider
- Public course
- Travel
- Others
LTD Investment portfolios
- Training
- Development
- Education
- Alternatives
Resource Allocation in LTD_Version 1.0/2009-09 16

17. Excellence through Culture, Talent and Change
About Us
Resource Allocation in LTD_Version 1.0/2009-09 17

18. Excellence through Culture, Talent and Change
Consultant Profile - Hora Tjitra, Ph.D.
Professional Background
Dr. Tjitra has performed international management consultancy, training,
assessment, coaching and research in Asia and Europe. His working areas are
focused on intercultural management as well as human resource, organizational
and strategic development.
Prior coming to China, he used to live and work in Germany for fourteen years and
was responsible for the global diversity as well as Asian business and management
development practices of leading HR consulting companies in Germany.
In addition to his consulting works, he held a position as associate professor for
applied psychology at the Zhejiang University (China).
Education and Professional Qualification
Dr.-Phil. in cross-cultural psychology and strategic management from the University
of Regensburg (Germany)
Dipl.-psych. in organizational behavior and HR management from the Technical
University of Braunschweig (Germany)
Certification in Hogan Assessment System (China/US), Strategic Management from
McKinsey&Co (Italy/Germany) and HR Management from INSEAD (Singapore/
France)
Executive Director
and Senior Consultant Language and other qualification
He is fluent in Indonesian, German, English, and can communicate in Chinese and
• Intercultural Qualification, Training is a member of the International Academy for Intercultural Research and
and Consulting International Association for Cross-Cultural Psychology.
• Executive Assessment and Coaching
• Talent Development and Management References / Sample Clients
International project experiences for top and middle management at the global and
• Strategic Change and Organizational national level in over ten countries in Europe and Asia.
Development
SAP, Saint-Gobain, Barco, Ameco Beijing, SCHOTT, Siemens, BASF, DHL, Telkom
Indonesia, etc.
Resource Allocation in LTD_Version 1.0/2009-09 18

19. Excellence through Culture, Talent and Change
Contact Address and Associates
Hong Kong Office: Hangzhou Office:
Success Commercial Building, 6/F, Room A Guangyin Plaza, Suite 812
245 - 251 Hennesy Road, Wanchai 42 Fengqi Road, Hangzhou 310010
HONG KONG P.R. CHINA Contact Person:
Daisy Zheng
245-251 42
6 A Phone +86 571 8763 1203
812
Fax +86 571 8763 1210
Phone +852 2585 8064 Phone +86 571 8763 1203
Email: info@tjitra.com
Fax +852 2802 1803 Fax +86 571 8763 1210
Resource Allocation in LTD_Version 1.0/2009-09 19