Shoretel - Brilliantly Simple IP Phones

ShoreTel
Brilliantly simple business communication

800. 326. 6059

Company information

Founded
Superior technology designed from a clean sheet of paper in 1996

Headquarters
Sunnyvale, California with offices in New York, New York; Austin,
Texas; UK; Australia; and Singapore

Customers
Over 19,000 globally

Distribution
Sold through resellers and distributors worldwide

Ownership
Public, listed on NASDAQ (“SHOR”)
Healthy balance sheet, positive cash flow

© 2011 ShoreTel, Inc. All rights reserved worldwide. 2

A global reputation for excellence

• Customers in 46 countries
• Winner of many industry awards for customer satisfaction and
product innovation
• Best overall VoIP provider by Nemertes Research for the last
eight years in a row
• More than one million licensed users to date
• Great collaboration with world leaders: IBM, AT&T, Verizon,
Telstra, Qwest, Vodafone and the list goes on
• Over 20 percent annual growth, positive cash flow


Simple, effective philosophy

Obsessively driven to deliver the best
customer experience
RAVING FANS GIVE HIGHEST SATISFACTION RATINGS

Making innovation truly work
PURPOSE-BUILT FOR THE POWER OF IP

A brilliantly simple approach to everything
COMMITTED TO VALUE WITH RAPID ROI FOR CUSTOMERS


One brilliantly simple solution for the way you work

Business Communication Solution

Unified
IP Phone System Contact Center
Communications




Unified
Communications

Unifying rich communication
capabilities into a modular
design that scales and
integrates with ease

© 2011 ShoreTel, Inc. All rights reserved worldwide.



Unified
Communications

Integrating voice, video, and Unifying rich communication
data across any device to capabilities into a modular
streamline collaboration and design that scales and
enhance productivity integrates with ease




Unified
Communications

Integrating voice, video, data Unifying rich communication Combining flexible yet
across any device to capabilities into a modular sophisticated multimedia
streamline collaboration and design that scales and contact center capabilities to
enhance productivity integrates with ease empower agents anywhere



All-in-One

Unified
Communications


Powerful capabilities easily unleashed

Intuitive to use/manage
Raises productivity
Frees up IT resources

Purpose-built for IP
Highly versatile & reliable
Ideal for business agility


When business communication is brilliantly simple

Experience Free-Done:
the freedom to get things done


The rewards of ease-ability

EASY TO
DEPLOY

EASY TO EASY TO
SCALE LEARN

EASY TO EASY TO
MANAGE USE


And brilliantly simple has a unique architecture

• Built from the ground up for IP, not through
acquisition like our competitors
• Distributed architecture delivers high reliability
and lowest total cost of ownership
• A single image architecture is unique, allows
businesses to be served by a single
communication system unifying the enterprise
• Easily managed from anywhere with ShoreTel
Director: an intuitive browser-based interface
that unifies everything
• Applications are distributed and can run from
anywhere in the system


Designed for maximum availability

• Provides 99.999 percent (five-nines) availability
for mission critical communications
• Reliability is inherently built into the system
using solid state switching technology
• In the event of a WAN failure, switches
continue to work independently
• In the event of a switch failure, n+1
redundancy ensures it rolls over to an
available switch on the network


And it is an open platform for business agility

Works seamlessly in any business environment, integrating:
• Enterprise applications such as Microsoft Dynamics CRM,
Salesforce.com and NetSuite
• Custom-built applications via the platform’s open application
programming interface (API)
• Third-party phones
• Even other UC/UM platforms, such as
IBM Lotus Sametime, Microsoft OCS, and others


It’s not just about savings: it’s also about the gains

Low Great
purchase cost customer experience

Low Impactful
deployment cost communication

Low Dynamic
operating cost collaboration

Low Productive
growth cost workforce


A close look at TCO with ShoreTel
$35
TCO Comparison of major $32.60
UC system vendors $29.18
(pre-tax) $30

10 year total cost of ownership
comparison based on 2011 $25
Enterprise Connect IP Telephony $21.76 $22.04
RFP configuration:
$20
2,000 users across 3 sites
TCO in $M

$15.68
Long distance charges
$15
Network costs
Electricity cost
$9.87
System management, MACs, downtime $10
Support services (maintenance and upgrades)
Implementation and training $5
Capital cost for network upgrade
Capital cost for telephony system
$0

Source Data: Ferris Research, Inc., Wainhouse Research, ShoreTel Mitel Avaya Microsoft Cisco TDM
Nemertes Research, Alinean Research, The Tolly Group


ShoreTel UC Platform – Software

Distributed call control software
• Single, unified system – management ease
• Reliable, stand-alone services in all locations
• N+1 redundancy built into architecture

Rich software applications
• Unified messaging and auto-attendant
• Contact Center and IVR
• IM, audio, desktop video, Web conferencing

ShoreTel ShoreTel ShoreTel ShoreTel ShoreTel ShoreTel
UC Platform IP Phones User Applications System Management Open Integration Services


ShoreTel UC Platform – Hardware
Highly reliable voice switches
• Flash memory—the only moving part is the fan
• Modular design that’s easy to scale
• Call control, messaging, auto-attendant
• Flexible modules selected by capacity

Secure appliances
• Service Appliance
• VPN Concentrator
• SIP Session Border Controller
• ShoreTel Mobility Router
ShoreTelShoreTel ShoreTel ShoreTel ShoreTel ShoreTel


ShoreTel IP Phones

IP Phones
• The latest ergonomic designs
• Superior sound quality
• Models for all user needs and types
• Preconfigured for ShoreTel UC



ShoreTel User Applications

ShoreTel Communicator
• Single application for all users:
workers, operators, assistants,
road-warriors, and contact center
• Communication managed easily
& intuitively
• Quickly find and dial contacts
• Dial numbers from applications or
web pages
• Move effortlessly between voice,
video & IM


ShoreTel User Applications

ShoreTel Conferencing
• Scheduled, reservation-less
conferencing
• One click conference
scheduling for Outlook
• Immersive audio conferencing
• Simple desktop sharing
• Multimedia recording



ShoreTel System Management

ShoreTel Director
• Entire IP phone system managed
from a single, browser-based
interface
• Intuitive administration
• Requires minimal training
• Needs fewer IT resources



ShoreTel Open Integration

Open Integration
• Enterprise applications seamlessly integrate into the system
• Out-of-the-box implementation
• User productivity & efficiency greatly enhanced
• Open API for custom integrations



ShoreTel Services, Support & Satisfaction

Service, Support and Training
• Global 24/7 support
• Committed to world-class service & support
• Highest customer satisfaction levels,
measured using the NetPromoter Scale
• Current world-class rating of 55
• Equal to or better than global brands
including eBay, Adobe, and Yahoo!
• Higher rating than Microsoft, Hewlett
Packard, Sony, Dell, and many others



#1 By Any Measure

2011 Customer Satisfaction study
8,000 users surveyed


Number 1 for 8 years running – Nemertes Research

IP Telephony:
All Vendors, Overall Scores

ShoreTel

Nemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Summer 2011

Making innovation work for you

COMPETITORS

HARDWARE + Switch-based – Server-based (disk drives)

SOFTWARE + Distributed – Centralized

MANAGEMENT + Single, intuitive Web-based interface – Disparate systems

END-USER FUNCTIONALITY + Seamless and consistent
across locations – Inconsistent features
across locations

REDUNDANCY + N+1 – 2N, duplicate systems

SCALABILITY + Modular – Forklift upgrades

SERVER DEPENDENCY + Low – High

EASE OF USE + Brilliantly simple – Unintuitive and complex

TOTAL COST OF OWNERSHIP + Low – High


ShoreTel’s brilliantly simple solution

• Garnering the highest customer satisfaction ratings in the industry
• Purpose-built for IP—unlike the complex, resource-heavy alternatives on
the market
• An all-in-one IP phone system with built-in UC and contact center
capabilities
• A rare combination of low purchase cost and unparalleled low ongoing
costs for the lowest TCO in the industry
• A unique distributed architecture that’s easy to deploy, manage and
scale
• Easy to learn and use for your employees to exploit the full power of IP
communication and collaboration to maximize productivity
• World class customer support and training


Shoretel - Brilliantly Simple IP Phones

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (20)

Similaire à Shoretel - Brilliantly Simple IP Phones

Similaire à Shoretel - Brilliantly Simple IP Phones (20)

Dernier

Dernier (20)

Shoretel - Brilliantly Simple IP Phones