Do you feel that your learning events, webcasts or other virtual training initiatives are flat and not as interactive as they should be? Are you getting the results you want from your virtual training? Find out the secrets to effective engagement and continual interaction by utilizing the hidden opportunities within virtual training sessions and environments. In this interactive webcast, you will learn how to: • Constantly interact with your learners to keep them engaged. • Promote your training sessions. • Connect with your audience before and after the learning session to build maximum value. • Break up your live sessions into bite-sized learning nuggets. • Understand and apply best practices to check your audience’s interest so you can target and customize your message right as it is happening.

1. Agenda
- Introductions
- Conduct a poll
- Introduce the “Ten Tips”
- Virtual Learning Trends and Walkthrough
- Best Practices: How to constantly interact with
your learners to keep them engaged
- Q & A
#CLOwebinar

2. Introduction
Purpose
Present thoughts, ideas and experiences on the possibilities that
exist for effective Virtual Learning
Process
– Review history and current Virtual Learning assumptions
– Outline approaches for driving an effective Virtual Learning
solution
– Share relevant techniques and examples for increasing
capabilities to create and deliver effective Virtual Learning
solutions
Payoff
Increased awareness of how you can leverage Virtual
Learning and ensure transfer & application which lead
to results

3. Ten Tips To Keep Your Audience Engaged
1. Create short sections for digestible “learning nuggets”
2. Pre classroom content and or quizzes
3. Q&A early and often, not just at the end
4. Ask questions and hand over the virtual controls
5. Leverage the annotation tools
6. Quick knowledge checks (via polls or surveys)
7. Video
8. Guest presenters
9. Create a “place” for learner engagement before and after the
session
10. Back end collaboration (e.g. Twitter and chat)
#CLOwebinar

4. What have we learned?
How Have We Evolved?
Individuals Participants
working working in
alone, “home
interacting teams”
with content applying and
on the practicing as
computer if face to
screen Use of Recorded face! Virtual
Interactive Learning
webcasts and
VideoDiscs podcasts Offerings
1980 2011
Extended/Blended
Webinars Learning Offerings
Individuals
Facilitators learning of
introducing class Participants
new content content in and managers
and holding advance of receiving
review facilitated information pre/
sessions with sessions post session
class
participants

5. Learning Platforms
Not All Web-Delivered
Experiences Are the Same
§ A Webcast is a broadcast: 1 – 100 or more;
limited interaction
§ A Webinar is a presentation: 1 – a smaller group;
imparts knowledge, information, etc.
§ Virtual Learning: 1 – small group; a learning
experience that teaches new skills and behaviors
In the past, these were all viewed as the same

6. Apply Learning – Change Behavior
Examples: WHEN TO USE:
s
a ssroom
r tual Cl
When it is important to simulate a
Vi small classroom setting for immediate
application of skills and practice
Facilitator-led Virtual Classroom Sessions • Audio Breakout Rooms – for practice,
for Small Groups and sharing questions/information with
• For purposes of: a team and colleagues
+ Learning new information and • Group Chat – Discuss consequences
skills of the learning
+ Applying learning to current work • Polling - For group and self awareness
+ Determining action to follow from • Video – To share wrong way and right
session way
+ Changing behavior • Results Oriented Commitment with
planned follow-up
Resulting in: Similar outcomes of Face-to-
Face Learning

7. Experience shows that
given the right content and learning design,
it is possible to achieve learning outcomes
with virtual learning that are
equal to and maybe better than
traditional classroom delivery.

8. Advances in interactive technology,
Faster—more interactive,
Greater ability to do application
Generation 3
• Interactive
Generation 2 whiteboards
• Monitoring of
participants
• Breakout rooms
Generation 1 • Streaming video
• Quick polls
Use of Slides

9. Design The Solution
Design to Leverage Generation 3
Mindset and Technology
§ The learning is a process, not an event
– Design for “white space” as well as the interactive
experience
– Not optional—integral
– Use real situations instead of “non-real” case studies
– Learning to support usage, NOT usage to support
learning
– Critical as you cut down time from ILT sessions
§ Use the learning technology with clear intent; all
activity is integral to the design flow and purpose
§ Know which kinds of activities will best achieve a
particular learning objective

10. Interaction vs. Engagement
From a design perspective:
§ Interaction without a learning objective—is just
interaction
§ Interaction toward a learning objective—is
engagement

11. Purposeful Interactions

12. Virtual Delivery: The Solution
Use a video cam
For the participants. . .
§ Keep learners active
§ Encourage individual input and participation
§ Use digital storytelling with images
§ Net out key learning points and expectations
§ Engage in real-world scenarios
§ Comprehension Checks
§ Use of video, polling and gaming
§ Set up environment to
self-police and keep
participants on their toes
12

13. Impact of Transfer Designs
on Outcomes
Virtual Learning Program Impact on Skill
and Performance Improvement
29%
Skill
13%
22%
Performance
11%
0% 10% 20% 30%
Training Alone Training plus Transfer Design
Percent of participants “strongly agreeing” that the program had a positive impact
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14. Supporting the Virtual Learning
ExperienceThe Learning
Transfer Model
Learner Readiness
Organizational Objectives
Motivation to Motivation Learning Self Efficacy
Learn to use Strategy
- Organizational Results
- Job Performance
Impact
Assess Prepare Learn Sustain
- Behavioral Gaps - Goal Setting - Experiential - Usage Review
- Expectations - Modeling - Applications
Job Organizational Manager Work
Relevance Alignment Support Environment
Organizational Characteristics

15. Pre-Learning Example
Learner Message Manager Message
LEADING THE SALESFORCE
Prepare your people
for the learning.
One or more of your people will attend The Counselor
Click here to see a full-size image
Salesperson seminar in approximately two weeks. It is
of what your people received.
time for you to begin supporting the learning process.
Salesperson E-mail on Web
Your people just received the e-mail pictured at the left.
The e-mail gives them a pre-seminar assignment.
Click here to download some
useful text for your message to You can help by sending them an e-mail to support their
your people. learning and inviting them to meet with you to discuss
Sample E-mail Text their completed assignment. The link at the left gives
you some sample text to compose your message.
15

16. Reinforcement/Sustainability
Tools and Follow-up
Reinforcement Emails Follow-up
Best Practice Webinars
Application Tools Linked to
the Programs/Processes

17. Thank you!
Celeste Mosby
Regional VP, Life Sciences
Wilson Learning Corporation
609.397.7037
celeste_mosby@wilsonlearning.com
Ben Chodor
SVP, Streaming & Virtual Events
InterCall
212.909.2550
bchodor@s57.com