Is your LMS mission critical to your business? Many organizations have an LMS, but only a few demonstrate real business results or are integrated in the day-to-day activities of employees’ lives. During this webinar, they will look at nontraditional ways to use an LMS so it aligns with your business’s needs, improves the stickiness of the solution and drives measureable business results. The discussion also will include suggestions on how to: • Create a successful, compelling knowledge portal — Pharmacy Systems case study. • Drive top-line revenue with e-learning by engaging partners and customers. • Use e-learning systems to improve employee engagement and productivity.

1. Beyond Learning: Make Your LMS Mission Critical to
Your Organization
Speaker: Karan Froom
Director of Training and Development
Pharmacy Systems
Stephan Millard
Product Marketing Director
SumTotal Systems
Moderator: Mike Prokepeak
Vice President, Editorial Director
Chief Learning Officer magazine
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2. Tools You Can Use
• Q&A
– Click on the Q&A panel (?)
in the bottom right corner
– Type in your question in the
space provided
– Click on “Send.”
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3. Tools You Can Use
• Polling
– The poll will appear on the
right side of your screen
– Select the best option for
each question
– Click on “Submit”
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4. Frequently Asked Questions
1. Will I receive a copy of the slides after the webinar?
YES
2. Will I receive a copy of the webinar recording?
YES
Please allow up to 2 business days to receive these materials
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5. Beyond Learning: Make Your LMS Mission Critical to
Your Organization
Mike Prokepeak
Vice President, Editorial Director
Chief Learning Officer magazine
#CLOwebinar

6. Beyond Learning: Make Your LMS Mission Critical to
Your Organization
Karan Froom
Director of Training and Development
Pharmacy Systems
Stephan Millard
Product Marketing Director at
SumTotal Systems
#CLOwebinar

7. Beyond Learning:
Make Your LMS
Critical to Your
Organization
Presented by:
Karan Froom
Pharmacy Systems
Stephan Millard
SumTotal Systems

8. Agenda
■ Making Learning Management Mission Critical
■ Pharmacy Systems Case Study
■ Other Examples of Mission Critical Learning
■ About SumTotal
Page 8 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

9. Step 1: Understand The Business Need
Increasing
Sales &
Partner Customers
Effectiveness Facing
Increased
Productivity
Compliance &
Process
Page 9 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

10. Step 2: Understand the Audience
• Compliance / certification needs
• Internal talent development / retention needs
Internal
• Training partners on new products to drive channel sales
Business • Training partners on services to improve service quality
Partners
• Offer customer product info to improve customer service levels
• Offer customer product info during sales cycle to improve sales
Customers performance
Page 10 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

11. Step 3: Picking the Right Technologies
Formal /
Activities
Mobile Learning Social /
Access Management Informal
Talent
Integration /
Portals
Page 11 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

12. Putting it Together: Mission Critical Learning
Know Target the Mission
Business right Use the right Critical
technologies
Need audience Learning
Page 12 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

13. Mission Critical Learning Can Help Bullet Proof
Your Career
Grow your influence on organizational success
Leverage existing LMS relationship for other departments
• Marketing
• Sales
• Channels
• Operations
Page 13 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

14. Resource Center Overview

15. Pharmacy Systems, Inc.
By the numbers:
" 105 client hospitals
" 330 employees
" 80%+ market share acute
care hospitals in our region
" 97%+ client retention rate
1975 1980 1985 1990 1995 2000 2005 2010

16. Opportunities
• No
Internal
IT
department
Technology
• Non-­‐func7onal
Intranet
• Mul7ple
systems
on
separate
pla:orms
• Remote,
client-­‐based
workforce
Employee
• Limited
networking
and
best
prac7ce
sharing
Engagement
• Few
“touches”
with
the
corporate
office
• Sparse
training
courses
and
development
tools
• Expensive
compliance
training
Training
&
• Many
resources,
but
hard
to
find
or
search
Communica7ons
• Poor
training
recordkeeping
• LiNle
focus
on
internal
communica7ons

17. The Pharmacy Systems, Inc.
Resource Center
(Launched March 2010)
Targeted
Topical
Timely
Role
Based
Logons
Portals
Training/Resources

18. Role-Based User Logons
Audiences
• Directors
of
Pharmacy
• Staff
Pharmacists
• Technicians
• Corporate
Employees
• Clients
Benefits
• Targeted
communica7ons
by
group
• Bulle7n
boards
allow
for
best
prac7ce
sharing
and
community
networking
• Links
to
frequently
used
systems
built
into
naviga7on
• Up-­‐to-­‐date
distribu7on/mailing
lists
• Focused
training
and
reference
materials

19. Director of Pharmacy View

20. Training & Resources
Training
Content
• Compliance,
SoV
Skills,
Leadership
and
Technical
courses
all
in
one
place
• Custom
clinical
and
opera7onal
content,
ACPE
accredited
content
tracking
• Mul7ple
learning
plan/tracks
for
Pharmacist-­‐specific
content
(45
hour
curriculum
for
new
directors)
Resource
Library
• Document
tracking
provides
ability
to
“assign”
key
informa7on
to
employees
to
review
• Categorized
informa7on
for
easier
access
• Ability
to
“schedule”
communica7ons
and
report
comple7on
of
assignments

21. Resource Library – 150+ Categories

22. Training Content – 300+ Courses

23. Custom Portals
HR
&
Manager
Clinical
Regulatory
Healthcare
Benefits
Resources
Resources
RSS
Feeds
Reform

24. HR & Benefits

25. Managers’ Resources

26. Clinical Resource Portal

27. Clinical Topic Portal

28. Regulatory Updates

29. The Results
User
Adop7on
&
• 85%
User
logon/Average
Daily
Use
Engagement
• Discussion
boards
promote
networking
Resource
• 1,100
uploaded
and
categorized
resources
U7liza7on
accessed
over
10,000
7mes
Course
• 350%
increase
over
prior
year
Comple7ons
• Reduc7on
of
document
distribu7on
and
Day
One
Savings
compliance
educa7on
costs
(~$10K)
• New
vehicle
to
engage
and
provide
Client
Access
informa7on
and
training
to
our
customers

30. Keys to Success
• Make it relevant to your audience
• Update/add content frequently
• Easy to navigate/search
• Allow for feedback

31. Thank you!
Feel free to contact me with questions or connect on
Linkedin.
Karan
Froom
kfroom@pharmacysystems.com

32. Dell – Meets Growing Market Demands
Key Challenges:
l Manage the explosive growth of LearnDell.com
Background l Enable a dynamic marketing site capable of handling course
m Dell Services is a division of the bundling, e-commerce, promotions, and more
worlds leading computer systems l Provide Dell representatives quick point-of-sale information to help
company them sell training more effectively
Approach:
Industry
m High Technology l Re-Launch LearnDell.com in 7 weeks and make it a revenue stream
l Enable searchable course catalog to find courses, blended learning
Users and all other learning offerings
m Over 50,000
l Enabled 24/7 helpdesk support for consumers
Deployed Products Results:
m Learning Management l Greatly improved adoption rate at point-of-sale from less than 1%
attach rate to about 10%
l Facilitated strong growth, providing access to e-learning courses for
400,000 students and adding over 1,000 new users a week
Page 32 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

33. Poll: What Audiences does your LMS
Serve?
■ A department or sub-set of company
■ All internal employees
■ Business Partners
■ End Customers
Page 33 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

34. Don’t Forget Content!
S • Start simple
I • Include relevant information
M • Meet your learning objectives
P • Please your audience
L • Later add flare
E • Engage and ensure understanding
*Best Practices for Rapid Content Development
Page 34 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

35. Implementing a Mission Critical Learning
Solution
Have a Vision
Implement in stages
Ease of use
Unique design
Understand your deployment needs
Page 35 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

36. Most Complete – Comprehensive & End-to-end
■ Complete End-to-end
Solution
■ Broadest & Deepest
Capabilities
■ Holistic Talent Management
Workflows
■ Pervasive Embedded
Analytics
■ Seamless User Experience
■ Proven, Scalable
Architecture
■ Highly Configurable & Easy
to Use
■ Talent-based system of
record
Page 36 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

37. Most Innovative - Recognized as Leader by Analysts
4+ Years in the Leader’s Quadrant (Gartner)
Gartner Magic Quadrant for Corporate Learning Systems
Rated “Visionary” (Gartner EPM MQ)
“…well-suited for global organizations seeking best-in-class…functionality”
Highest Rated Overall (Bersin TM Systems)
“…best-suited to support the needs of large, multinational organizations that are
seeking a well-integrated and global solution”
Highest Rated Overall (Ventana Total Compensation)
“The top supplier, based on the weighted factoring of the seven product and
customer assurance categories…”
Highest Rated in Product Offering (Forrester TM)
“...among the leaders for integrated performance & compensation solutions”
Highest Score Among All Vendors (Forrester)
Forrester Wave for Enterprise Learning Suites”
Highest Rated Overall (AMR Strategic HCM)
“...the broadest and most mature application suite in the strategic HCM specialist
space”
Page 37 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

38. Summary
■ Business Need + Audience + Technology = Success
■ Think about the content & update it frequently
■ Be realistic on time-frames & goals & implement in stages
Page 38 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

39. Questions & Answers
Visit us at www.sumtotalsystems.com and through these
social channels:
@SumtotalSystems
http://www.linkedin.com/groups?home=&gid=45382
http://www.facebook.com/SumTotal.Systems
Page 39 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

40.
–
Full
Two-­‐Day
Virtual
Event
from
9:15
a.m.
to
6:00
p.m.
ET.
–
4
Keynote
Sessions,
9
Workshops
&
over
10
Networking
Breaks.
–
Live
&
On-­‐Demand.
–
Registra7on
is
FREE!
For
more
informa7on
&
to
register
visit
HCMconven,oncenter.com

41. Join Our Next CLO Webinar
Scorecards, Learning Metrics and Measurement
Strategies
Tuesday, June 28, 2011
CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register at www.clomedia.com/events
Join the CLO Network: http://network.clomedia.com/
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