To foster a learning environment that builds upon formal learning, engages employees and creates competitive differentiation, organizations must embrace and support learning wherever it occurs. To do so, we need to provide the tools and technology that enable this to happen, as well as an understanding of how the role of learning professionals is evolving to support learning beyond the classroom. Join us for this one-hour webinar to discover how you can keep your training and development initiative up to pace with the rapidly evolving dynamics of how, when and where employees acquire knowledge. This webinar will cover an introduction to the SuccessFactors learning product and how the acquisition of Plateau Systems has propelled SuccessFactors into a leadership position.

1. Fostering Learning Beyond the Classroom
Speaker: Mark Brandau
Director, Product Marketing
SuccessFactors
Ed Cohen
Vice President, Learning Product Technology
SuccessFactors
Moderator: Kellye Whitney
Managing Editor
Chief Learning Officer magazine
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2. Tools You Can Use
• Q&A
– Click on the Q&A panel (?)
in the bottom right corner
– Type in your question in the
space provided
– Click on “Send.”
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3. Frequently Asked Questions
1. Will I receive a copy of the slides after the webinar?
YES
2. Will I receive a copy of the webinar recording?
YES
Please allow up to 2 business days to receive these materials
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4. Fostering Learning Beyond the Classroom
Kellye Whitney
Managing Editor
Chief Learning Officer magazine
#CLOwebinar

5. Fostering Learning Beyond the Classroom
Mark Brandau
Director, Product Marketing
SuccessFactors
Ed Cohen
Vice President, Learning Product Technology
SuccessFactors
#CLOwebinar

6. Learning Beyond the Classroom –
Increasing the Business Impact of Learning
Mark Brandau Ed Cohen
Director, Product Marketing Vice President, Learning Technology
SuccessFactors Proprietary and Confidential ©SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.
2011 SuccessFactors, Inc. All rights reserved. 6

7. SuccessFactors Company Profile
Ten years in the cloud
5000 customers/15M users
~$500M 2012 Revenue
Largest cloud deployment- 2M users
34 Languages - 168 Countries
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8. Customers Who Are Global
Leaders In Their Industries
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9. Two Leaders Coming Together
Magic Quadrant for Employee
Performance Management Software Magic Quadrant for Corporate Learning
Systems
Source: Gartner (March 2011)
SuccessFactors continues to be the
clear market share leader.
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10. Business Execution
Analytics and Workforce Planning
Attract Align & Learn
and Retain Perform and Develop
Succession Goals Learning Mgmt
Recruiting 2.0 Performance Social Learning Business
Strategy Social Sourcing Calibration Content as a Service Results
Career Planning Compensation Extended Enterprise
Social Collaboration
Next Generation Core HR
SuccessFactors Cloud Platform
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11. The Most Comprehensive
Learning Solution Available
SuccessFactors Learning
Analytics & Workforce Planning
Learning Management
System (LMS) Social Learning Extended Enterprise
• Mentoring/ Development • Customers education
• Instructor Led Training (ILT)
• eLearning • Concept oriented OJT • Partner training
• Near real-time knowledge • Revenue requirements
• Task Oriented OJT
objects from SMEs
• Virtual Learning • eCommerce
• Collaborative groups
and communities
• Exams/ Assessments
Content Management & Distribution
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12. Learning by the Numbers
Learning spend per employee
Learning budget as a % of Payroll
Average cost per learning hour created
Profession- or industry-specific content
Source: ASTD, 2010 Study !
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13. Learning
Beyond the
Classroom
SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 13

14. What’s Impacting Learning
Organizations Today?
Pace and Demands of Global Business
More accountability and faster results
Modern Consumer Expectations
The “pull” of internet easy learning
Rapidly Changing Demographics
Five generations working side-by-side
SaaS Technology
Cloud computing arrives in talent management
Mandate for Metrics
Prove L&D pays off
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15. Cutting through the Clutter
(and the Classroom)
Mode Methods Examples
Formal • Classroom or Virtual ILT
• Involves training professionals and LMS
• eLearning
• Programs and courses with specific
• Task based OJT
structure and defined learning objectives
• Assessments, Exams, Certifications
Informal • May not involve training professionals • SME / SME Networking
• Experiential OJT
• Without instructional design disciplines
• Mentoring/ Coaching
Two predominant types: • Group Collaboration
• On-demand learning (self-directed) • Self-directed (e-learning, books, RSS, etc.)
• Learning thru interaction w/ content
• Social learning (collaborative) • Collaborative learning thru engagement
with peers, colleagues, SMEs
• Communities of Practice (CoPs), Quality
Councils, Wikis, Blogs, etc.
Blended/ • Combination of Formal and one or more • Blended approaches vary by industry & role
Multi-Modal Informal Modes
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16. The Formal Push
§ Push
§ Structured
Platform
§ Scheduled
§ Formal
Instructor
Centric
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17. …Meets the Informal Pull
§ Pull
§ Read/Write
Platform
§ Self-Service
§ Informal
User/ Learner
Centric
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18. Examining Social Media’s Pull
– the Big Three
“Raw” Media
Blogs, Wikis, Crowdsourcing
“Social Tabloids”
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19. The Push And Pull Creates The
Following Learning Challenges
– Intuitive way for SMEs to
– Cultural considerations
add content and (not only demo/ geo,
contribute to communities but broader company culture) Customers want an
integrated platform that
allows them to use the
– Privacy and fewest possible vendors
security issues
to implement a solution
for recruiting,
performance and
succession,
– Influx of Gen Y
expect Web 2.0 compensation, learning,
and collaboration.
– Integrated
platform for
– Intentional v. Accidental seamless talent
Social Leaning management
experience
SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 19

20. One More Challenge…
Technology can
be an huge
distraction to
learning and
training if applied
incorrectly!
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21. Addressing the Challenges with
Next Generation Blended Learning
100
90
80 Formal
70
Performance
60 Formal + eLearning
50
40 Formal + eLearning + Informal
Self-Directed
30
20
Formal + eLearning + Informal
Self-Directed + Social Learning
10
0
Time
SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 21

22. Increasing Business Performance
With A Comprehensive Solution
100
Formal
90 Flexible,
Proven LMS
80
70
Formal + eLearning
Innovative,
Performance
60
Intuitive Social
50
Learning
40 Formal + eLearning
+ Informal Self-
Directed
30 Actionable
20
Analytics
Formal + eLearning
10 + Informal Self-
Directed + Social
0 Learning
Single BizX
Suite
Time
SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 22

23. Huge Productivity Gains Possible
on Just Information Access Speed!
McKinsey
Study
on
Companies
Internal
Use
of
%
of
Average
%
Web
2.0
Technologies
Companies
Improvement
ReporBng
Increasing
speed
of
access
to
knowledge
77
30
• Plus, IDC estimates the average
knowledge worker spends 15-30% of
their time looking for information.
• With 30% improvement, they spend
10.5% to 21% of their time looking for
information – up to 9 percentage points
of productivity improvement for the
workforce!
Source: McKinsey, December 2010!
SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 23

24. Sample Blend by Industry
Potential Learning Blend: Retail
Potential Learning Blend: Transportation
10% 70%
Informal Social Learning Informal Social Learning
10% 10%
Informal Informal
self-directed self-directed
80% 20%
Formal
Formal
SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 24

25. Sample Blend by Function
Potential Learning Blend: Finance Potential Learning Blend: Sales
10% 80%
Informal Social Learning Informal Social Learning
40% 5%
Informal Informal
self-directed self-directed
50% 15%
Formal
Formal
SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 25

26. Next-Generation
Blended Learning Benefits
• Easy to tune/adjust the
“Learning Numbers” – i.e., cost Blended learning is the
per learner or cost per instructor highest impact way to
hour by changing the media deliver corporate
• Improve efficiency
and increase workforce training on mission
competitiveness and critical business
effectiveness initiatives… the ROI
for some of these
programs has been
more than 700%.
• Learners have the
• Mode/media mix can be
opportunity to
tailored to the learner
easily, continuously and location for optimum
expand skills, results
resources and contacts
SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 26

27. Q&A
• Use the Q&A panel to submit questions
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28. Contact Us
success@successfactors.com
800-809-9920
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29. Join Our Next CLO Webinar
2012 LearningElite: What’s New and Brass Tacks
Wednesday, September 7, 2011
CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
www.clomedia.com/events
http://network.clomedia.com/
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