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Speakers: Lori Williams
Director, Strategy and Transformation
SAP Education North America, SAP Inc.
Cary Samulka
Product Manager
SAP Global Education, Center of Excellence
Rob Minton
Solution Engineer
SAP Education

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Lori Williams
Director, Strategy and Transformation
SAP Education North America, SAP Inc.
Cary Samulka
Product Manager
SAP Global Education, Center of Excellence
Rob Minton
Solution Engineer
Sap Education

August 1, 2013
Lean Learning – Deliver Relevant Content
When and Where It’s Needed

© 2013 SAP AG. All rights reserved. 8
SAP Education
A quick introduction
* Source: IDC MarketScape: Worldwide IT Education & Training
2012 Vendor Analysis
350,000
people certified
55,000+ people trained
via eLearnings &
eAcademies
400+ virtual, live,
classroom titles In
9 languages
600+ courses
available
Training provided
in 40 countries
SAP EDUCATION
Leader in Worldwide IT
Training & Education*
300,000
individuals
trained annually
2,200+ partner
companies engaged
in training &
certification of their
staff
~420
eLearning/eAcademy
titles available
29,000+ trainings
delivered to partner
consultants
Up to 440 events per
week delivered via
cloud infrastructure

Market Disruptors
Workforce Shift
More with Less
Emerging Technologies
The Learning Revolution

Poll #1:
By the year 2020, what % of the workforce will be made up
of Millennials?
 15%
 27%
 50%
 68%

Workforce Shift
By 2020, up
to 50% of the
workforce will
be Millennials
77 million Boomers
are exiting
the
workforce
What is the
customer’s
knowledge
transfer
plan?

Doing More With Less
A New Normal
Scaling back budgets while
delivering excellence.

Emerging Technologies

Big Data

Social IS NOT a Trend
Source: Cisco 2011 VNI
In 2012, 36 Billion
Apps Downloaded
2017 Projection:
136 Billion Apps
Source: ABI Research
Social
Collaboration
PEOPLE
INFORMATION
78 Hours
New Video Content
Uploaded Every Minute

What is Social Learning?
Social Learning is the formal or informal process of learning from and with
people unconstrained by geographic location.

Poll #2:
How would you describe your organization’s adoption of
mobile technology for business applications?
 We have a mobile culture – the organization expects everyone to be
enabled with mobile technology and use it for their work processes.
 Some areas of the business leverage mobile technology.
 Only the leadership team uses mobile technology. Everyone else is on a
PC.
 We have not adopted mobile technology.

Emergence of Mobile Learning
Deliver trainings to all
relevant mobile platforms
combined market
share of iOS and
Android
smartphones****
¾
of device
activations in
enterprises go to
iOS *****
of new devices in enterprise
environment are not Android or
iOS*****
Take the knowledge
where ever you go
The future of corporate
learning
In 2015 the global mobile
workforce will rise to******
91%
0,3%
1.300.000.000
64%
of mobile workers
are carrying a
tablet *******
76%
of all companies are
supporting BYOD
********
Until 2015 the mobile learning
market in the United States alone will
increase to *
$8 billion
employees would prefer a job with less
pay but more flexibility in regards to
mobility **
2 out of 3
of the global workforce in
2030 will consist of
millennials – tech-savvy,
digital natives that have
special expectations ***
75%

The Next Gen of Workforce Enablement
360°
 Learning &
Training
 Performance
 Creation

SAP Workforce Performance Builder
Enabling Lean Learning

SAP Workforce Performance Builder…
 Recording, editing, and distributing context-sensitive help
 Creating and distributing software simulations
 Managing content development projects
 Creating rapid e-Learning & non-IT content
 Creating process documentation, test scripts & more
► Excellent object recognition (SAP patented technology) to reduce post-editing to a minimum;
publish instantly after recording
► Instant Producer makes SME content creation easy: no training required. Every user is able to conserve & share
knowledge with others instantly to reduce overall support & Help Desk costs
► Thanks to true single-source recording / editing, create several types of learning, training, testing and performance
support materials at once & serve diverse stakeholders in Support, HR, LoB’s, etc. with no extra effort
► Automatic localization of content into more than 40 languages by a simple click on a button due to WPBs
automatic Re-Recording functionalities; no “guided re-record”
► In-application guidance (EPSS), up to field level context-sensitive help, to boost the performance of your
workforce by supporting them in-process and in-context and ease Change Management, Compliance Management,
Content Delivery and much more...
…our state-of-the-art solution for:
What makes WPB the better solution ?*
Implementation Rollout Support
► True Single-Source approach
► Automatic content localization & updates
► Covering the entire application lifecycle
Effort required for curricula development
Time needed for classroom training
Time needed for error handling
Effort required for end-user adoption
Standard questions for help desk
Effort required for international, multi-lingual roll-out projects
Time needed for the creation of documentation
Effort required for the development of test cases & UAT
Costs involved in delta training
Without
WPB
With WPB
*Source: evaluation in datango clientbase (n=168; 2011)
0 20 40 60 80 100%
Effort

Why is Workforce Performance Builder
that efficient?
*
*
*

Significantly Enhance User Knowledge
Conserve & share expertise and speed up end-user adoption

► No other solution in the market offers:
► more output formats (stakeholder diversity) from one recording
► higher content accuracy & quality
► more localization capabilities
► faster and easier content production
► shorter time-to-productivity of the workforce
High-Quality Mass Content Production
Realize your Application ROI in the shortest possible time!*
 Up to 80% less time spent on preparing documentation
 Up to 30% less time spent on classroom training sessions
 Up to 60% fewer standard inquiries at the helpdesk
 Up to 40% less time spent on correcting errors
 Up to 90% reduction in costs of delta trainings
* Source: Analysis in datango clientbase (n = 168, 2011)

What do all of these
industries have in common?

tThe majority of the workforce has no access to a PC
tShift workers are not able to attend classroom trainings
tTraining of temporary staff is expensive and ineffective
tNo capabilities to conserve existing knowledge
So how would you
enable them?

Mobile Learning & Training
Your Knowledge
Portal
Security Advices
How to change
the driller
First Aid lesson
Anytime & Anywhere Workforce
Enablement
► Access anytime, anywhere
► No workstation required
► Turn wasted moments into
productive time
► Matches users learning
preferences

Mobile Content Creation
Never been
that easy!
Create ON
your mobile
Create FOR
your mobile
IMG_004
IMG_003
IMG_002
IMG_001
► No (app) installation or
configuration required
► Cross-platform
(iOS and Android)
compatibility
► Involve the right people
easily
► Access help content
for guidance at the
moment of need –
independent of subject

How it looks like in real life

Mobile Performance Support
Your Performance
Portal
Fill your timesheet
step-by-step
Respons. contact
Real-Time
Support
► Help and guidance
in the moment of need
► Perfect suited for
learning on-the-job and
microlearning
► No workstation required
How to fill the shelf
step-by-step

How it looks like in real life

Mobile Learning Solutions
The Next Level Of Mobile Learning
Playback On Mobile Devices
Mobile Performance Support – QR Codes
Authoring For Mobile Applications
Mobile Authoring
Features
Take the knowledge where ever you go
Turn wasted moments into productive time
Perfectly suited for on-the-job Performance Support
Facilitate location based training and enablement
BusinessImpact

Why you should care?
► Establish enterprise-wide learning – reach each and every
employee: even those without own workstations
► Create a connection between the physical and
virtual world
► Deliver on-the-job guidance even outside
the office
► Turn wasted moments into
productive time
► Increase application adoption
and end-user productivity, plus
ROI for the entire IT landscape
incl. your mobile apps
► Consume relevant content anywhere & anytime when needed/ provide real-time
guidance and just-in-time microlearning
(
(
(
(
“WPB supports the entire extended workforce by
providing a fast and efficient creation of any kind of
enablement materials, independent of subject –
related to the physical and digital world, formal and
informal training needs, in- and outside the office –
unleashing the full knowledge and productivity
of all employees.”

Localize & Maintain Content – Key Figures & Rationale
Localization is far more
than just translation
Additions and changes to
existing materials
The need to adapt content
for each target location
of multinational enterprises
believe localization of
content is either important
or very important for
achieving higher company
revenues***
74%
83languages are
required to cover
80%of all people
worldwide*
56%
of content consumers say that the ability
to obtain information in their own
language is most important**
1. Translation of texts
2. Adapt graphics to target language
3. Modify content layout to fit
translated texts (text length may
vary from +50%
to -50% depending on language)
4. Cultural aspects of visualization
(e.g. color and imagery meanings
are different)
5. Local differences in weights and
measures
6. Writing conventions for dates,
formatting of numbers, addresses,
phone numbers
7. Other aspects subject to regulatory
compliance
60%
New content that is
added to existing
content per year
leads to an annual
content growth of
up to ****
1out of 4pages of content needs to
be updated per year****
Costs of ownership for content
maintenance exceed initial creation
costs - without WPB after: ****
5 Years

Improved Localization Of Content
Rerecording Improvements
Features
Adapt your learning materials to your global needs quicker
Allow a fine selection of relevant assets for translation to reduce costs
Introducing on-click localization for Performance Support assets
Updating and localizing contents almost twice as fast as ever before
BusinessImpact
Localize & Maintain Content
Easier, Faster & More Flexible

Evaluation and Sustainability
Identify Knowledge Gaps With

Your challenges
► … monitor the progress of your learners?
► … evaluate users knowledge gaps?
► … analyze learning content usage?
► … identify weak spots in training materials?
► … create user certification?
You need to…
► Test Mode (Simulation)
► Quizzes
► Manager (Learning Reporter)
► Export to SCORM LMS

Manager
learning
functionality
learning reporter
functionality
 Content-Lifecycle Management System
 Knowledge Portal
 Performance Tracker
Basis
• Workflow-guided collaboration & cooperation
• Revision proof content versioning
• Projection of your project management
• Courses and learner management
• Knowledge and learning platform
• Own progress metrics for learners
• Measure and assure learning progress
• Transparancy on the company‘s performance
• Configurable interactive reports
SAP Workforce Performance Builder Manager

Benefits - Analysis
identify
top and low
performers
discover
where learners
struggle
adjust
training materials
accordingly
provide
validated system
access by
certification

For more information:
SAP Education
www.sap.com/education
www.sap.com/wpb
U.S. and Canada
+1-888-777-1727; education.northamerica@sap.com
Outside U.S. and Canada
education@sap.com
Thank You!

Join Our Next CLO Webinar
“Tribal Learning”
Thursday, August 15, 2013
CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
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