It’s that dreaded time of year — performance reviews. If people hate performance reviews, why do we keep doing them? The answer is because they are a crucial component to the success of any business. The problem is most companies don’t do them well. Fortunately, this is finally starting to change. Dr. Steven Hunt, an expert with more than 20 years of experience designing performance and goal management systems for thousands of companies, will discuss how technology is enabling far more effective performance management methods. He will discuss:
What makes performance management difficult.
Critical design features for performance management.
How to effectively define, evaluate and calibrate performance.
How to effectively deploy performance management processes.
Making Performance Management Work Uncommon Commonsense Insights
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Speaker: Steven T. Hunt, Ph.D., SPHR
Vice President, Customer Research
SuccessFactors, an SAP company
Moderator: Max Mihelich
Associate Editor
Workforce magazine
Making Performance Management Work:
Uncommon Commonsense Insights
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Steven T. Hunt, Ph.D., SPHR
Vice President, Customer Research
SuccessFactors, an SAP company
Making Performance Management Work:
Uncommon Commonsense Insights
9. Making performance management work:
Uncommon commonsense insights
Steven T. Hunt, Ph.D., SPHR
Vice President, Customer Research
E-mail: shunt@successfactors.com
16. The Total Performance Management Cycle
Career
Development
Performance
Coaching
Performance
Coaching
Performance
Review
Performance
Coaching
Performance
Coaching
Performance
Evaluation
Goal
Setting
Goal
Review
Goal
Review
Goal
Review
Goal
Review
Performance
Improvement
What have employees
contributed?
Where should
employees focus
development energy?
What do
people need to
accomplish?
Learning &
Development
Investments
Succession
Planning
How are
employees doing?
(if needed) What must
employees start or stop
doing to keep their job?
How can employees be
more effective?
Staffing
Decisions
Compensation
Workforce
Planning
Legend
Business Operations
Employee Effectiveness
Workforce Resources
How should the company
utilize its workforce
resources?
Workforce
Budgeting
21. 3. How will you evaluate performance?
a) Integrate
Objective Data
b) Employee
Self-Assessment
c) Co-worker &
Customer Input
d) Manager’s
Initial
Assessment
e) Manager &
Employee
Review
f) Manager’s
Overall
Assessment
g) Manager’s
Manager Review
h) Process
Administrator
Review
i) Talent Review
Sessions
j) Final
Assessment
k) Providing
Employee
Feedback
l) Communicate
pay & staffing
decisions
m) Performance
improvement
plan (if needed)
Follow on actions
tied to staffing,
succession, etc.
Legend
Necessary steps
Commonly used steps
Less common steps
22. 4. How will you calibrate performance?
• Recognize and reward high performers
• Address under performance
• Invest more resources in those who contribute
more to the organization
Not everyone performs at
the same level
• Base performance appraisals on employee
actions, not manager attitudes
• Create consensus through conversation
Not all managers evaluate
employees the same may
• Provide information to managers that will help
them coach employees
• Create transparency on the definition of high
performance
Clear feedback on gaps
between current and top
level performance drives
growth
Fundamental Calibration Assumptions
23. 5. How is performance data used?
Career
Development
Performance
Coaching
Performance
Coaching
Performance
Review
Performance
Coaching
Performance
Coaching
Performance
Evaluation
Goal
Setting
Goal
Review
Goal
Review
Goal
Review
Goal
Review
Performance
Improvement
What have employees
contributed?
Where should
employees focus
development energy?
What do
people need to
accomplish?
Learning &
Development
Investments
Succession
Planning
How are
employees doing?
(if needed)
What must I start or stop
doing to keep my job?
How can employees be
more effective?
Staffing
Decisions
Compensation
Workforce
Planning
Legend
Business Operations
Employee Effectiveness
Workforce Resources
How should the company
utilize its workforce
resources?
Workforce
Budgeting
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