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Eight Keys to Earning Significantly Higher Revenues and Profits with a  “ Customer Loyalty-Centric ”  Corporate Culture ,[object Object],[object Object],[object Object]
WELCOME!    ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
Customer Loyalty-Centric Culture  Assessment   ,[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
Major Takeaways    ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
Customer Loyalty-Centric Culture   -  Financial Upside  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
Defining Customer    Loyalty vs. Customer Satisfaction   ,[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
Triggers for a Repeat Customer   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
    The  Customer  Loyalty-Centric  Corporate Culture     ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
Defining Customer    Loyalty vs. Customer Satisfaction   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  The  Customer  Loyalty-Centric  Corporate Culture     ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  The  Customer  Loyalty-Centric  Corporate Culture     ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  The  Customer  Loyalty-Centric  Corporate Culture     ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
    The  Customer  Loyalty-Centric  Corporate Culture     ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
Impact of Employer-Employee Relationship to Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  The Cost to Implement a  Customer  Loyalty-Centric  Culture     ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  The Cost to Implement a  Customer  Loyalty-Centric  Culture     ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  The  Customer  Loyalty-Centric  Corporate Culture     ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  The  Customer  Loyalty-Centric  Corporate Culture     ,[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  The Key Metric to Track Customer Loyalty   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
Measuring  Customer  Loyalty  Growth ,[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  Recap -   Keys to Implementation   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  Recap - Keys to Implementation    ,[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
Financial Model ’ s Assumptions   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  Financial Model ’ s Results    ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  CALL TO ACTION for Business Owners and CEO ’ s   ,[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  CALL TO ACTION for Business Owners and CEO ’ s   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
THE  CLOSE ,[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
RE-VISITING THE SELF-ASSESSMENT ,[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  What You Will Receive    ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved
  The Presenter    ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Howard Wasserteil © 2011, All Rights Reserved

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Wasserteil Customer Loyalty Seminar Pp (July 28, 11)

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