1. IT - A cure for healthcare
Engr.Sobhi A.Batterjee
President & CEO
Saudi German Hospitals Group
SHAPING THE HEALTHCARE INDUSTRY

2. Healthcare
without IT
is like a
Factory without ELECTRICITY

3. IT is just not a technology
IT is an enabler
IT is a management tool

4. WHY IT IN HEALTHCARE
The Obvious: Speed, Reliability, Accuracy …
Internal Control
Process Standardization
Management Information and Decision
Support System
System Continuity (with staff changes)
Quality of Care (e.g. Infection Control)

5. HEALTHCARE CHALLENGES
Providing effective, efficient healthcare is a challenge in
today’s rapidly changing healthcare environment.
The industry is complex
Fragmented industry
Organized capital shying away
Skyrocketing Healthcare Cost
Industry lacks standardization

6. HEALTHCARE CHALLENGES.. Contd.
Lack of private practice discipline
Secure, real time integrated information
Health business intelligence and MIS is non-
existing
Most Personalized of all service industries –
compared to airlines, hotel etc..

7. IT A CURE FOR HEALTHCARE
Hospitals are
drowning in data
And
dying for information

8. SGH GROUP IT EXPERIENCE

9. SGH GROUP IT STRATEGY
Is to have a complete integrated
IT enabled Information System
from the 1st day of hospital operation

10. ELECTRONIC MEDIA RECORDS
 Unified Patient Records
 Instant retrieval 24*7
 No misfiling or lost files
 No Storage Space Needed

11. ELECTRONIC MEDIA RECORDS..contd.
 No patient waiting time for retrieval of
files to clinics
 Complete integration with Lab, OR, X-
Ray, ICU etc
 A treasure of Decision Support
Information

12. BILLING
 Client Transaction Management
 Control of Contract Terms
 Eligibility
 Exclusion
 Deductibles
 Approvals
 Rejections
 Real time capture of patient charges
 Automatic application of contract prices

13. CLINICAL SYSTEMS
Panic Value Alerts
Infection Control Alarms
Blood Sugar Monitoring Program
Drug Interaction
Drug Food Interaction
Vaccination Program
Antenatal Care

14. PREVENTIVE MAINTENANCE
Automated Planned Preventive Maintenance
with accountability to specific biomedical
engineer and end user
Automated Equipment Log
Increased Equipment Up time
History Of Complaints / Diagnosis and
Solutions

15. PREVENTIVE MAINTENANCE…contd.
Historical data enables easy problem
identification and solution in case of Equipment
Breakdown
Online Registration of Complaints
Calculating Machine Down time
Each Equipment as a cost and revenue center

16. PROCUREMENT & MATERIAL MGT.
Purchase Price Monitoring across group
Online connectivity with Strategic Suppliers
Reduce Inventory [JIT] Just In Time deliveries
Smart Bar coding techniques for efficient
Inventory Management

17. PROCUREMENT & MATERIAL MGT …
.contd.
Integration of Information across the hospital
stores / pharmacies
Remote Monitoring
E-Procurement for better pricing and material
management
Integration to the internet for quotations and
negotiations

18. BENEFITS OF IT
Knowledge Management
Provide Intelligent data base
Activate Interface with other parameters to
maintain patient records
HIS enabled improvement
Financial & cost Mgt. patient care
Standardization of Hospital Processes

19. BENEFITS OF IT…contd.
Ensure timely medical intervention
(clinical alerts)
Electronic Medical Records
Better Utilization Management
Better Internal Controls

20. BENEFITS OF IT…contd.
Eligibility Approval / Finger Prints and
Biometrics / Smart Cards
Internal and External e-mail communication
Improvement in Quality of Care / Services
(Appointments/ Scheduling..)

21. BENEFICIARIES
Patients / Customers
Hospitals / Providers
Insurance Companies
Ministries / Government
Suppliers
National and Regional Economy

22. OBSTACLES
Healthcare is fragmented
Initial High Investment
Healthcare Structure is different in different
parts of the world
Aligning with the work culture

23. OBSTACLES
Doctors are yet to be computer savvy
Legislation Issues (HIPAA, Medical Records,
Prescriptions ..)
Standardization of Codes (ICD 9, 10, DRG,
CPT)
National and Regional Infrastructure

24. MANAGEMENT CHALLENGES
Managing Changing Relationship-Internal and
External.
Setting Consistent and Realistic Expectations.
Engaging the Executive Team.
Aligning Departmental and Organizational
Structures.
Recruiting and Retaining key Staff and Leaders.

25. Develop IT as a Competitive Advantage
Integrated Hospital Information System
CARE
QLIKVIEW
Internet and Intranet/Extranet
Enterprise Resources Planning (ERP)
Telemedicine
Balanced Scorecard
E-Health

26. BASIC PLANNING GUIDELINES
Articulate how all technologies supports the
organization’s Mission and Vision.
Establish firm expectations and stick with them
Ensure key stakeholder participation
Provide Leadership Support

27. RECOMMENDATIONS
Regional/ National Healthcare IT Committee
consisting of Private Hospitals, Healthcare and
IT Professionals, MOH, Insurance
Companies…
National Legislation on Minimum Automation
Levels
Link all Hospitals to MOH, Insurance
Companies
Promote e-business/E-Health

28. IT A CURE FOR HEALTHCARE
Next time
you are faced with an
OPERATIONAL PROBLEM,
think of an
IT SOLUTION
It is more
STABLE & SYSTEM ORIENTED

29. THANK YOU