1. OLIVIER NJAMFA President & CEO 95 bis rue de Bellevue 92100 Boulogne-Billancourt +33 (0)1 47 12 68 88 [email_address] Multi-channel, Multi-language Web Customer Service Listen to the voice of your customers: “ I want good service whichever channel I contact you through.”

5. SOLUTION OVERVIEW MANY customers using SOCIAL MEDIA and MULTI CHANNEL to be connected to MANY people in the enterprise

6. COMPETITIVE ANALYSIS: COMPETITORS Gartner Recognises Eptica in Magic Quadrant 2010 for Web Customer Service

8. MARKET STRATEGY S1: SME <€50M <250 people S2 : Large companies Top 5000 S3 Top 20 Financial & Retail Eptica Express Eptica Enterprise Suite Eptica Enterprise Agent Dedicated Web Site SaaS mode only Set Up and running within 1 week 30K€ over 3 years Core Business SaaS or Licence 180K€ over 3 years Dedicated team SaaS or Licence 1M€ over 3 years

9. MANAGEMENT TEAM Paul Barnes - Director of Eptica UK BSc Economics, Cardiff University Founder and Sales & Marketing VP of Fluency Voice Technology, UK leader in Speech Recognition applications 2001-2006 Managing Director of Eptica UK since 2007 Laurence Chami – Operations Director France & Southern Europe Customer Services Director at Axiom. Created one of the first pan European call-centres in 1991 (120 people) 20 years experience in the Customer Relationship Management (CRM) Over 10 years experience as a Sales Director and European Organization Manager Joined Eptica in May 2010 Dee Roche - European Marketing Director 24 years experience leading hi-tech marketing: Head of Marketing, Transversal Corporation, UK leader Web Self-service and natural language knowledgebase search 2003-2007 European Marketing Director, Eptica since 2008 Laurent PEAUCELLE – Customer Support & Hosting Services Director Co-founder of Eptica Engineer - ENIC TELECOM LILLE 1 Professional Services Consultant at Matranet Inc, California Pascal DAVOUST – Product & R&D Director Product Line Manager by Alcatel-Lucent Major in Computer Sciences, ENSA Toulouse Master Degree at the McGill University, Advanced Compilers And Parallel Systems Lab in Montreal, Quebec Joined Eptica in March 2010 Ida Peigné - General Secretary Masters Degree in Foreign Languages and International Business Followed training of a Master Degree in Human Resources Management Worked in Germany HR & Financial controller then General Secretary of Eptica since 2005

10. EXPANSION PLAN Recurrent Rev: x15 Rev: +342%