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Publication Date April 28, 2008 Author Patrick O’Keefe Publisher AMACOM www.managingonlineforums.com
Creating a Positive Environment on Your Forums
RESPECT is Everything
Don’t be a Robot
Answer Questions
Involve Your Members
Take a Customer Service Approach
Deflect Criticism onto You
Politics, Religion, … Browsers?
Publication Date April 28, 2008 Author Patrick O’Keefe Publisher AMACOM www.managingonlineforums.com

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Creating a Positive Environment on Your Forums at South by Southwest Interactive (SXSW) 2008