This document provides an overview of how mobile technologies can enable innovations in the healthcare industry. It discusses how mobile can [1] reduce healthcare costs by substituting digital communications for in-person and phone interactions, [2] improve patient services, and [3] help healthcare organizations achieve marketing goals. The document also presents case studies and statistics on existing mobile healthcare programs and their benefits.

1. Mobile Enabling the Health Care Revolution
MedAgenda Alert An overview of concepts, strategies, tactics
It’s 9am take your and technologies for mobile enabling the
morning Lipitor with
water on a full stomach.
health care industry.
Reply OK within 60 Prepared by:
minutes.
Michael Ahearn, VP Strategic Marketing
michael.ahearn@iloopmobile.com

2. What Mobile Means to Health Care
Mobile is part of your overall digitization and ROI strategy for health care
• The move from paper based information, mailed information and phone
consultations that are rarely reimbursed
• Mobile substitutes automated touch points for unneeded and inefficient human
touch points (get people off the phone)
• Achieve mission critical marketing objectives
• Improve patient or customer service
• High impact, low cost opportunities for the industry

3. Reducing the Cost of Health Care
Mayo Clinic Study: In 2 year study, e-visits were able to replace in-office visits in
40% of 2531 cases. Patients could log on online where detailed histories were taken
and could upload pictures and other files as needed. Physicians would respond
within 24 hours and patients could view results via the Web.
PriceWaterhouseCoopers HRI “Healthcare Unwired” 2010

4. Mobile Health By the Numbers
• 40% of consumers would pay for mobile remote monitoring with a monthly fee to
send data to their doctors
• 1 out of 3 physicians said they make decisions based on incomplete information.
The greatest benefit of mobile is that it will help them make decisions faster as they
access more accurate data in real time.
• 40% of physicians said they could eliminate up to 30% of office visits through
mobile health technologies such as mobile monitoring, email and SMS
• Primary care physicians are most interested in prescribing medication wirelessly,
specialists in accessing EMRs (electronic medical records) wirelessly
• Cell phones are ubiquitous—80% of Medicaid patients text regularly
• Men are twice as likely as women to use their cell phones to get health reminders
• Patients in good health with health insurance are more likely to pay for mobile
health monitoring
• Physicians use mobile Internet twice that of other mobile users
PriceWaterhouseCoopers HRI “Healthcare Unwired” 2010 & Health Research Study

5. Mobile Health Efforts From Multiple Stakeholders
Lowering employee health
insurance premiums
Outpatient care with access to
records, track vitals, order
meds
Physician to physician
consultation
Find physician in network and
check claims
Patient self monitoring
Prescription management
Image data transfer
Proprietary remote monitors
PriceWaterhouseCoopers HRI “Healthcare Unwired” 2010

6. Why Mobile Now for Health Care
• We know biggest challenges are financial issues—the cost of services and operating
costs
• Mobile has higher penetration than Internet & more people have phones than
Internet access
• Mobile offers digital reach to hard to reach people e.g. lower income demographic…
mobile is the only way to reach them other outside of a voice call
• Because patients and customer are already using the channel now
• Because your competitors are doing it

7. The Strategic Advantage of Mobile
• Talking to people in the channel they use most
• Allows health care providers to focus on their most import job…taking care of people
(efficiency factor)
• Again the mantra….reduce operating costs
• Pre-existing solution platforms are available, no expensive or proprietary
infrastructure foundation required
• Integrates into whatever you are already doing or using…marketing channels or IT
• Offers immediacy of communication or interaction…no time lag
• Everything that happens is measurable for analysis

8. The Mobile Channels
• SMS
• MMS: advantage of unlimited text (think HIPPA & DDMAC compliance copy)
• Mobile Internet
• Apps: their utility merits a permanent place on users’ phones
• Mobile Enabled IVR (integration of text and voice calls)
• Mobile Coupons & Promotions with POS redemption integration
• Location Aware Service (LBS)
• UPC/2D barcodes and picture recognition

9. mHealth Verticals
• Health Care Enterprise Messaging/IT: Utilitarian communication between people that are
already talking with each other, either care giver to care giver or doctor to patient
• Hospitals
• Private doctors/health care providers
• Clinics
• Health care administrators
• Health care IT systems
• Health Care Brand/Product Marketing: Used to sell something, marketing related
• Drug/Pharma brands
• Health care insurance providers
• Health care providers: health care services, clinics, hospitals etc. looking to promote
and sell to health care to consumers
• Retail Pharma: Pharmacies or retail stores who sell pharmaceutical products
• Walgreens, CVS, Long’s etc.

10. Mobile Enabled Health Care Enterprise Messaging/IT
• Decrease operating costs for delivering health care related information or content
• Deliver time sensitive content (from doctor to patient or vice versa)
• Offer 24/7 access to medical information and content
• Make internal and external organization/enterprise communications more efficient—e.g.
information delivery within a hospital or from a health care organization to doctors or
pharmacists
• Enable doctor initiated communications to patients or patient initiated communications to
doctors
• Aggregation of medical/health care information or data for public service needs
• Emergency medical information resource—virtual doctor/nurse
• Important Factor: HIPPA compliance with patient data in mobile channel

11. Mobile’s What the Doctor’s Ordered…
Physicians Want Patients to Track/Monitor Health at Home
PriceWaterhouseCoopers HRI Physicians Survey 2010

12. Mobile’s Benefit to the Physician
Percent of physicians surveyed who said mobile health would have these impacts

13. Case Studies: SMS Reminders
North Carolina Health & Trust Fund Smoking Cessation Alerts
• Quiz questions around smoking cessation
• Cessation reminder texts twice a week
• “Quit tips” mirror phone based advice on their QuitlineNC
Ignite Health HIV Meds Alerts MedAgenda Alert
It’s 9am take your
• Pill reminder morning Lipitor with
water on a full stomach.
• Physician appointment reminder Reply OK within 60
minutes.
• Refill meds reminder
Horizon Marketing & Research “MedAgenda”
• Web application that allows physicians to enroll patients into mobile
alerts
• Patients can be organized into groups e.g. respiratory, diabetes etc.
• Physician logs all medications used by each patient, and can select
medication from a master list with dosage and medication type
• Patient created SMS notes are available
• Email integration
• Physician can measure patient compliance via patient SMS reply
“OK” (I’ve taken my meds) after they’ve received their reminder

14. The Virtual Nurse: iTriage
• Smartphone app & website
• Look up symptoms and causes
• Guide to appropriate treatment path
• Locates the closest healthcare provider
• Info on thousands of symptoms,
diseases and medical procedures
• Turn by turn directions to all facilities
using GPS, IP address or specified
location
• Millions of downloads in 80+ countries
General Mobile User Stats
• 36% of all mobile users use their
phones to search for doctors
• 23% use their phones to find hospitals

15. Mobile Enabled Health Care Brand/Product Marketing
• Increase customer acquisition
• Increase brand awareness
• Provide value add information for customers e.g. a mobile site that delivers geo-relevant
pollen count, or an allergy guide. This is utility based information that can increase brand
awareness or loyalty.
• Delivery of health care related content
• Delivery of non-drug/product/service content e.g. drug brand has NASCAR sponsorship,
delivery of branded NASCAR content and brand interactivity
• Promotional campaigns: sweepstakes, coupons, promos, event based interactivity
• OTC product sampling: try a new aspirin, allergy medication, antacid etc.
• Loyalty & customer retention: again with promotions and other campaigns that give
something of value to the customer building loyalty to the product
• Important: FDA/DDMAC drug marketing regulations and best practices

16. Case Study: Pfizer/Advil
• Brand awareness campaign using
mobile opt-in to sweepstakes to win a
“personal Black Friday shopper”
• Promoted with out of home posters in
major malls
• Hook is “provide congestion relief” for
shoppers with a personal assistant
for holiday shopping trips
• Targeted holiday shoppers during
cold & flu season wanting to avoid
congested store lines filled with sick
shoppers
• Winners received Black Friday
“Decongesters” who will wait in line,
run mall errands and carry bags

17. Marketing Health Care Services: UPMC Health Plan
University of Pittsburgh Medical Center Health Plan mobile optimized site
• Virtual ID card and access to personal health records via the mobile site will soon be
available

18. Mobile Enabled Retail for Health Care
• Store/pharmacy loyalty e.g. useful alerts around health products or services. This is utility
based help to customer.
• Promotions and coupons to build loyalty and drive store traffic
• Customer service e.g. easy mobile prescription refills or prescription management, alerts
prescriptions are ready to be picked up etc.
• Delivery of health related information (a site or alerts to high pollen counts etc.)
• Consumer managed messaging…self-service alerts scheduled/managed by customer
reminding them when and how much medication they need to take
• Pharmacist to customer communications…e.g. 1 to 1 question answering—customer can
send a SMS with a question and a pharmacist (either local store or centralized SMS
response center) sends back a response

19. Case Study: Walgreens Multi-Modal Mobile Offering
• Consumer touch points across
multiple mobile channels: SMS, mobile
Internet site and apps (iPhone,
Android, Blackberry)
• Transactional Messaging: SMS alert
signup for prescription pickup,
checking orders, delivery status, text
chat with pharmacists (WALGREENS
to 21525)
• In one year since launch more that 1M
customers have subscribed to alerts
• mCommerce Site & Smartphone Apps
• Prescription refills
• Product information
• Locate nearest store (manual
entry & now GPS for apps)
• Create accounts to upload photos Mobile Site: Walgreens.com (auto redirect
from iPhone for prints to mobile site) or m.walgreens .com
• Check product availability
• View prescription history

20. Case Study: Walgreens Prescription Scanning
• App scans prescription labels to
confirm prescription info and then click
to refill
• Refill to Scan has been added to
existing iPhone and Blackberry apps
• Checks availability of inventory in
Walgreens stores
• Planned GPS to inform consumers of
product promos at nearby stores
• Walgreens reports in less than 4
months its Refill by Scan in iPhone
and Android apps account for +50% of
all mobile refill orders indicating very
high and fast uptake of this service

21. iLoop Mobile HealthTouch™ Mobile Programs
HealthTouch Connect™ (SMS/MMS)
 1 to 1 doctor/patient communications
 Prescription refills and fulfillment alerts
 Medication reminders
 Public health alerts
 Delivery of health care records and information with embedded links to rich media medical documentation
 Patient compliance reporting for clinical tests
HealthTouch Promote™ (SMS/MMS)
 Coupons and promotional messaging for pharmaceutical drugs
 Mobile marketing programs for health care services
 Mobile marketing programs for health care products
 Promotional marketing campaigns: giveaways, product sampling, sweepstakes, quizzes, polls, surveys etc.
HealthTouch Engage™ (Mobile Sites & Apps)
 Informational mobile sites/apps: pharma products, health care provider directories, health care services etc.
 Prescription refills with barcode recognition
 Mobile sites for customer/patient surveys and clinical tests
 Delivery of rich media (video) via the mobile Web or apps
 B2B health care mobile sites/apps ex. insurance company sites/apps for doctors
 Management and delivery of rich media medical records and documentation (video, images, audio etc.)
 Public health sites/apps (local pollen count, air quality etc.)
 Promotional marketing including barcode coupons

22. Thank You
Visit www.iloopmobile.com to learn how we can help you mobile
enhance your health care marketing.
Contact sales@iloopmobile.com (408) 907-3360 and we’ll help you
get started.
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