1. Employee Commissions &
Chargebacks
Presented By: Stacy Hamer
Retail Management

2. We have a lot to cover!!
1. Carrier Commission tracking, reconciliation
best practices
2. New Chargeback Module
3. Employee Commission

3. #1. Carrier Commission
Setup Must Do’s…

4. Scenarios you think you can’t track…..
Ported #’s Cross Upgrades
“I want to keep my “I want to upgrade
phone number my phone but use my
husbands eligibility and
from my current then just change
carrier…..” phones….”

5. Allow Port # in PAW
Allow Ported Number on Phone Activation Wizard

9. No need to use so many
price sheet promotions…

10. Use Spiff Sku for extra commission…

12. BUT….Price Sheet
Promotions are still
fabulous….

13. Please check these off….
Force a customer to be attached when an activation
is generated through the Phone Activation Wizard
Allow manual addition of Phone Activation Wizard
SKU’s onto invoice.
Allow manual addition of promotion SKU’s onto
invoice.

14. Guess what 80% of you
don’t use??
Invoice Editor

15. What is Invoice Editor?

16. What’s new on
Invoice Editor?

17. What’s new on Invoice Editor?

18. New to Invoice Editor…..

19. New to Invoice Editor…..

20. What’s new on Invoice Editor?

21. XML Import

22. What is an XML?
" File provided from Carrier at point of activation
" Contains everything relevant to what was
activated including :
" Contact info
" Rate Plan
" Features
" ESN/IMEI
" Phone Number

23. Employee
Activates
Phone
Open RQ4
Tender Sale and creates
customer
Add
Start Invoice
Today’s 10
Accessories
step Flow
Adds
Features Enters ESN
Enters
Phone Chooses
Term
Number
Chooses
Rate Plan(s)

24. Employee
Activates
Phone
Open RQ4
Tender Sale and creates
customer
Potential Add
Accessories
Starts
Invoice
Areas for
manual Adds
Enters ESN
errors
Features
Enters
Phone Chooses
Term
Number
Chooses
Rate Plan(s)

25. Employee
Activates
Phone
XML
Import Tender Sale Import XML
into RQ4
Flow
Add
Accessories

26. Here’s how it easy it is….

38. What happens if I skip
XML import?

41. How is this setup?

44. RQ4 maps to your template….

45. If you don’t believe
me….ask Arjay Wireless,
an AT&T Dealer out of
New York.....

49. #2. New Chargeback
Module

50. Why the new chargeback module?
" Eliminate $0.01 work around
" Stop refunding

54. Flexible & Detailed Reporting
" Original Invoice
Date
" Chargeback
Date
" Journal #

55. #3. Employee
Commissions

56. Use the Commission Widget

57. Use Commission Ledger

58. How to pick a comp plan that
works?
" Sales Employees will figure out how to make $
faster than you will
" Provide employees an opportunity to make $
" Ask yourself this….would you work for your
program?

59. Now the good stuff…let’s look at
some real dealer comp plans…

60. RQ4 Customer #1
Cellcom Wireless
• 55 Rogers Wireless Locations running across all
markets in Canada
• Recently acquired 30 Sprint locations in USA in
the West market.
• Has had their current comp plan for XXX years

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