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Online Tutors
Can
Improve the Quality
  of E-Learning?

               Viktorija Sulčič
                   Alja Sulčič
E-learning
!     high


    E-learning




drop-out rates
!
     E-learning




    barriers
E-learning at

       =
 - SINCE 2004 -
127
Postgraduate         Undergraduate
  1057




                      2095
?   E-learning

    )
better


             =
E-learning
                 learner
)
                 support



                   )
online tutors


pedagogical managerial social technical roles
E-business
 (since March 2005)


  Business
Informatics
(since October 2006)
100 students
per course
40 students
per tutor
F2F meetings


+
weekly
activities
Can Online Tutors Improve the Quality of E-learning?
?
=
=
     tutor           student
➚



                           ➚
    activity       satisfaction
=
     tutor         student
➚



                         ➚
    activity       activity
part-time students
               more
value tutors
perception
  student




                ➚
of gained knowledge
Can Online Tutors Improve the Quality of E-learning?
ONLINE TUTOR

      ICT literacy

   Communication skills

 Personal characteristics

Subject matter expertise
TRAINING
 Learning about
characteristics of
   e-learning
Using the online
    learning
  environment
Developing skills




 TRAINING EVALUATION
TRAINING




           Training grade
               Expert
             satisfaction
           Self-assessment


TRAINING EVALUATION
DELIVERY

 Quantity of
 interaction
Frequency of
 interaction
 Quality of
 interaction




DELIVERY EVALUATION
DELIVERY




                Student
              satisfaction
                Teacher
              satisfaction
            Self-assessment


DELIVERY EVALUATION
Can Online Tutors Improve the Quality of E-learning?
model needs
                   tested
           to be

         levels, fields, environments )
(other
Questions?
   http://www.fm-kp.si/

       cei@fm-kp.si

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Can Online Tutors Improve the Quality of E-learning?