A discussion of the need to industrialise IT solutions delivery in a cloud era and the capabilities required to do this.

2. Industrialised Service Delivery
Dr. Ian Thomas Hatay Tuna
Fujitsu Services Microsoft Consulting UK

3. Why This Talk
Organisations need to be more adaptable and
interconnected than ever
SOA and SaaS promise to help organisations achieve these
aims
Industrialisation is key to addressing these challenges in a
rapid, reliable and scalable way – we need technology that
works
Explain our ideas and experiences using Fujitsu’s
Industrialisation processes and Microsoft’s platform
technologies

4. Componentisation of Business
CONGLOMERATES Increasing Power of the Consumer
CORPORATIONS Boundless Choice
Instant Comparison
Global Availability
STRATEGIC
Level of Business Aggregation
BUSINESS UNITS
Transaction Costs
CAPABILITY-BASED
ORGANISATIONS
Technical Discontinuities
Web 1.0
VALUE WEBS
Web Services
Service Oriented Architecture
Mobility & Convergence
Web 2.0
Software as a Service
Increasing Connectivity and Digitisation
Time Based on “The Breakup of the Corporation”, A.T.Kearney

5. Componentisation through Capabilities
WHAT HOW
External View Internal View
Business
Commitments
Processes
Interfaces Organisation
Metrics People
Technology

6. IT Follows Move from How to What
Function Costs Quality of service Reporting Payment models
Does the service do what we Cost to build or rent Scalability, reliability, Level and quality of analytics Flexibility and fit of payment models
want; quality of results service adherence to service contract on service execution e.g. purchase, rental, usage
Check Credit History
Service Level: 2 days
Cost Per Invocation: £20
Channels: SOAP, Web
Rapid Capability Realisation
“Right” Price and Quality
Sourcing and Partnerships
Integration and Composition
Management and Visibility
Commercialisation
Standardise * Commoditise * Virtualise

7. Service Delivery Platforms
Consultants / Business Analysts / Architects / Developers

8. Industrialisation of IT - TRIOLE
TRADITIONAL APPROACH TRIOLE APPROACH
VENDOR CUSTOMER SITE VENDOR CUSTOMER SITE
Product-by-product Integrate system, verify Pre-fabrication Quick development
every time pre-verify stable, reliable
Inconsistent build procedures Consistency of manufactured goods
Unpredictable performance Standardised form and performance
Inability to provide SLAs or QoS SLA and QoS guarantees

9. Industrialisation of Service Delivery
Industrialisation Processes SOA Platform Suite
Global Service Capabilities Patterns Expertise
Broad Expertise in Methods Software Factory Platform

10. Industrialisation Must Link Intent to Execution
Maximise Automation of
Maximise Levers of
Realisation
Change

11. Industrialisation Pyramid
Industry Templates
Factories Domain Specific
Languages
Metamodel Architectural Patterns
Service Classifications Development Practices
patterns & practices

12. TRIOLE Service Delivery Vision
TRIOLE service factory
Service
Capability Definition Service Modelling Service Realisation Platform Configuration
• Industry Sector Templates • Service Modelling DSLs • Context specific tooling • TRIOLE Template Designer
• Capability DSLs • Service Levels & KPIs • Encoded best practice & guidance • Commodity platform designs
Provisioning
Feedback
TRIOLE service wrap TRIOLE service platform
Service
Events
Service
Hosting
Service
Meter Report Audit Manage Catalogue Runtime Hosts Runtime Services
• FS to customer • Real time • Access • SLAs • Capabilities • Specialised TRIOLE Hosts • Provisioning
• Cross charges • Analytics • Non-repudiation • Alerting • Virtualised Infrastructure • Identity

13. TRIOLE Service Delivery Vision
TRIOLE service factory
Service
Capability Definition Service Modelling Service Realisation Platform Configuration
• Industry Sector Templates • Service Modelling DSLs • Context specific tooling • TRIOLE Template Designer
• Capability DSLs • Service Levels & KPIs • Encoded best practice & guidance • Commodity platform designs
INTERACTION SERVICES Provisioning
Feedback
WORKFLOW SERVICES
TRIOLE service wrap TRIOLE service platform
PROCESS SERVICES
Service
Events
Service
Hosting
Service
DOMAIN SERVICES
INTEGRATION SERVICES
Meter Report Audit Manage Catalogue Runtime Hosts Runtime Services
• FS to customer • Real time • Access • SLAs • Capabilities • Specialised TRIOLE Hosts • Provisioning
• Cross charges • Analytics • Non-repudiation • Alerting • Virtualised Infrastructure • Identity

14. TRIOLE Service Delivery Vision
TRIOLE service factory
Service
Capability Definition Service Modelling Service Realisation Platform Configuration
• Industry Sector Templates • Service Modelling DSLs • Context specific tooling • TRIOLE Template Designer
• Capability DSLs • Service Levels & KPIs • Encoded best practice & guidance • Commodity platform designs
WEB CLIENT FACTORY Provisioning
Feedback
WORKFLOW FACTORY
TRIOLE service wrap TRIOLE service platform
PROCESS FACTORY
Service
Events
Service
Hosting
Service
WCF FACTORY
Meter Report Audit GUIDANCE FACTORY
ESB Manage Catalogue Runtime Hosts Runtime Services
• FS to customer • Real time • Access • SLAs • Capabilities • Specialised TRIOLE Hosts • Provisioning
• Cross charges • Analytics • Non-repudiation • Alerting • Virtualised Infrastructure • Identity

15. TRIOLE Service Delivery Vision
TRIOLE service factory
Collaboration
Service IIS 6.0, WSS 3.0
Process and Integration
Capability Definition Service Modelling Service Realisation Platform Configuration
IIS 6.0, Biztalk 2006 R2
• Industry Sector Templates • Service Modelling DSLs • Context specific tooling • TRIOLE Template Designer
• Capability DSLs • Service Levels & KPIs • Encoded best practice & guidance • Commodity platform designs
Business Services
IIS 6.0, .net 3.0
Provisioning
Feedback Data Management
SQL 2005
TRIOLE service wrap TRIOLE service platform
Service
Events
Service
Hosting
Service
Meter Report Audit Manage Catalogue Runtime Hosts Runtime Services
• FS to customer • Real time • Access • SLAs • Capabilities • Specialised TRIOLE Hosts • Provisioning
• Cross charges • Analytics • Non-repudiation • Alerting • Virtualised Infrastructure • Identity

16. TRIOLE Service Delivery Vision
TRIOLE service factory
Service
Capability Definition Service Modelling Service Realisation Platform Configuration
• Industry Sector Templates Service Catalogue DSLs
• Service Modelling • Context specific tooling • TRIOLE Template Designer
• Capability DSLs IIS 6.0, WSSLevels & KPIs
• Service 3.0, • Encoded best practice & guidance • Commodity platform designs
UDDI, SQL 2005
Provisioning
Feedback
TRIOLE service wrap TRIOLE service platform
Service
Events
Service
Hosting
Service
Meter Report Audit Manage Catalogue Runtime Hosts Runtime Services
• FS to customer • Real time • Access • SLAs • Capabilities • Specialised TRIOLE Hosts • Provisioning
• Cross charges • Analytics • Non-repudiation • Alerting • Virtualised Infrastructure • Identity

17. Industrialised Service
Factory Concept
Hatay Tuna
Architect
Microsoft Consulting Services UK

18. Future Consolidation of SDPs
Max
Strategic Differentiation through Technology
Service Oriented
Architecture (SOA)
Real Time
Infrastructure
Real Time
Enterprise
Utility Computing
Virtualisation Dynamic Business
Models
Consolidation
J2EE
Software as a Service
.Net
Grid - Commercial
Social IT
Convergence
Min Level of Platform Consolidation Max

19. Global Service Delivery Platforms
Independent Software Vendor / Systems Integrator / Enterprise IT
On-premise
Shared Platform

20. Summary
Organisations need to be more adaptable and
interconnected than ever
SOA and SaaS promise to help organisations achieve these
aims
Industrialisation is key to addressing these challenges in a
rapid, reliable and scalable way – we need technology that
works
Fujitsu’s Industrialisation processes and Microsoft’s
platform technologies are helping us to achieve this

21. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of
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