1. © 2011 IBM Corporation
IBM Rational Developer for System z
QuickStart Service Offering

2. © 2013 IBM Corporation
IBM Software | Rational
2
IBM Services Lower Risks & Accelerate ROI
Cost
Benefit
QuickStarts enable reduced time to
market and faster ROI
IBM experienced consultants
execute using proven methodology
designed to ensure success
IBM experience, best practices,
services methods, and bundled
assets improve outcomes by:
• Identifying and applying appropriate
patterns, processes and methods
towards the customer’s problems
and/or avert problems such as:
• Long lead times for research and
discovery
• Iterations and re-do against
implementation tasks and goals
Quick Implementation Readiness Questionnaire
Is your team familiar with the tools and solution?
Is there time for training prior to your deployment schedule?
Can you dedicate your resources to complete the project on time?
Will you be able to ensure you are building a foundation for growth?
Can you assimilate this into production and avoid unnecessary risk?
Installed
Used Ineffectively
Effectively Deployed =
Business & Tech Results
Time
QuickStart
Affect on ROI
Bought
Abandoned
(Shelfware)

3. © 2013 IBM Corporation
IBM Software | Rational
Assessment and Planning Workshop (3.5 days)
Understand your strategy, goals and constraints and provide recommendations
Understand business drivers, current integration capabilities and pain points. Identify and
prioritize candidate projects.
Accelerated Value Program (AVP)
Transition to AVP for Proactive, Preventative and Personalized Services
ADOPT
Enterprise Adoption (3-12 months*)
Execute the enterprise deployment plan to
implement the solution across the organization
Typical activities include creating centers of
excellence, project mentoring, and train-the-
trainer workshops
ROLLOUT AND
SCALE
2
3
1
ASSESS
*Average timeframes noted; timeframe may vary by client needs and services offering selected
ONGOING
MANAGEMENT
AND SUPPORT
Quick Win Pilot (up to 90 days)
Implement a set of capabilities by taking a
project team through the full solution lifecycle
Typically results in Rational solutions
successfully servicing one or more
applications into production environments
Our 1-2-3 services delivery model provides a customized approach for each client to address their
specific needs. We provide services offerings that cover these stages in various solution areas.
A Typical IBM Rational Services Offering
QuickStart (2 – 8 weeks) OR
Goal is to enable your core team to adopt
Rational tools successfully
Typical activities include product installation,
training, and initial configuration
Custom Services (As Needed)
Provide tailored consulting and development
services as needed
Typical activities include plug-in development,
train-the-trainer workshops, and architectural
guidance

4. © 2013 IBM Corporation
IBM Software | Rational
Why RDz Services?
You purchased RDz with expectations of realizing one or more of these benefits, and a real
Return on Investment:
1. Accelerated project deliveries
2. Improved developer productivity
3. Reduced time spent on maintenance, allowing more resource to be applied to innovation
4. Higher code quality leading to: lowered defect rates / reduced quality risk / improved run-time
performance
5. Better success attracting new talent to work on heritage applications
6. Improved developer skills portability across languages and platforms
7. Reduced maintenance costs (vendor charges) as compared to tools being replaced by RDz
Benefits 1 through 7 will never be realized if your developers do not adopt RDz and use it to
best advantage
Experience has shown that in the absence of supporting Services, there is high risk that
adoption and effective utilization will not happen, and ROI will be reduced or simply not realized

5. © 2013 IBM Corporation
IBM Software | Rational
Ensuring ROI: The RDz QuickStart Offerings
Initial product installation and configuration
Training and skills development to accelerate adoption and maximize solution ROI
Mentoring to transfer skills to the nuances of your own production code/data, to prevent
reversion to green-screen, and to further realize the benefits of the IDE
Establishment of a customized RDz resource center
Designed for pilot groups or teams of up to 16 developers
Available as two Editions (Standard QS and Extended QS) - to fit your needs
Expected Outcomes
Select participants learn and
demonstrate proficiency in installing and
managing the RDz development
environment
All participants have RDz installed and
configured
All participants learn and demonstrate
proficiency with the tools
Select participants work with the QA
delivery team to establish an internal RDz
resource center to support on-going
organizational self-reliance

6. © 2013 IBM Corporation
IBM Software | Rational
Customer’s Quickly Realize the Value….
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“An amazing amount of value.”
- Programmer Analyst at a Large Insurance Company
“[The instructor was] awesome! You obviously know this tool inside and out and
are talented at teaching others about it. Your relaxed and approachable attitude
encouraged much discussion and questions….which is always a huge benefit in
any class in my opinion.”
“The workshop slides ‘manual’ is an awesome reference – very detailed and
clear. I know I’ll be referencing this info as I start to use RDz in my day-to-day
work.”
- Programmer Analyst at a Large Bank

7. © 2013 IBM Corporation
IBM Software | Rational
Customer’s Quickly Realize the Value….
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“The class worked out great; I really appreciated the format […] which let me stay
on top of my own work while also getting a significant amount of training
done.”
- Technical Project Manager at a Major Insurance Company
“It allowed me to apply the session in my own shop’s environment and retain the practical
knowledge. Also, I was able to ask questions at the beginning of the next session if I
had any issues..”
- IMS Developer at a Transaction Clearing Services Provider

8. © 2013 IBM Corporation
IBM Software | Rational
Customer’s Quickly Realize the Value….
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“I enjoyed the classes and workshops a lot… a fine teacher... It [was]
more comfortable being at [my] own desk. I learned a lot about
RDZ and will use it.
- Developer at a State agency in the U.S.
… and we could go on… there are dozens more like
these… but here is the bottom line:

9. © 2013 IBM Corporation
IBM Software | Rational
Insurance Client uses the Standard Quickstart to improve RDz adoption
Need A means of motivating veteran TSO/ISPF developers was needed due to an
RDz rollout losing momentum. Some of the problems were due to RDz
performance issues, and others were simply the inevitable “human factors
consequence” that occur when change is introduced into a shop.
Solution Expert assistance was proposed to improve product performance - through
modifications to the RDz Client and Server configuration files. In order to
contain costs, the Standard Quickstart was selected - which introduced the
shop’s veteran TSO/ISPF developers to professional RDz instruction and
mentoring.
Implementation IBM assisted the customer with remote Server/Client installation optimization -
providing the Systems Programming staff with best practices for RDz tuning.
This was followed by monthly Distance Learning and RDz mentoring (both
1X1/on-site mentoring and on-demand mentoring over the first four months of
product use) for graduates of the Distance Learning education.
Value Adoption became widespread - classes started filling up and RDz’s benefits
began to receive viral marketing from the customer’s own development staff.
Feedback "...the outcomes of IBM's approach solved performance issues almost
overnight, and provided the teams with motivation and the technical skills to
master almost any challenge.
Client
Win
IBM Rational Lab Services Client Stories - Standard Quickstart

10. © 2013 IBM Corporation
IBM Software | Rational
Financial Services Client uses the Extended Quickstart to maximize their
product ROI
Need This Fortune 500 shop had made a significant investment in RDz technology after an
extended Proof-of-Concept study and were eager to start realizing benefits and
recouping the software expense and internal personnel costs. They wanted an
accelerated path to their ROI.
Solution Expert assistance was proposed to do an efficient RDz Server and Client configuration,
stress test and optimization. Followed by on-site, instructor-led customized training and
extensive 1X1 mentoring which was delivered in person so that users were enabled.
On-demand, remote mentoring was also provided to handle the occasional“how to”
questions or concerns.
Implementation IBM assisted the customer with remote Server/Client installation optimization - providing
the Systems Programming staff with best practices for RDz installation and tuning.
This was followed by on-site training and RDz mentoring (both 1X1/on-site mentoring)
and on-demand mentoring over the first four months of product use for graduates of the
Distance Learning education.
Value The customer achieved over 90% adoption in the first six months of product use.
Deployment is continuing to other groups and divisions.
Feedback “There is no way we could have understood the scope of an RDz rollout with out
IBM’s help. And dealing with the world-class technical experts made this happen."
Client
Win
IBM Rational Lab Services Client Stories - Extended Quickstart

11. © 2013 IBM Corporation
IBM Software | Rational
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