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Gemba kaizen Email Consultancy,[object Object],1,[object Object],TQM,[object Object],By,[object Object],Ismail Clement,[object Object],http://gembakaizenemailconsultancy.weebly.com/,[object Object]
Gemba kaizen Email Consultancy,[object Object],2,[object Object],                 AGENDA,[object Object],Definition of Quality,[object Object],Evolution of Quality,[object Object],Basic Concept of Quality,[object Object],Dimension of Quality Management,[object Object],Characteristics of Quality Services and Products,[object Object],Quality People,[object Object]
Gemba kaizen Email Consultancy,[object Object],3,[object Object],               AGENDA,[object Object],Quality Process,[object Object],Why Business Organization Requires TQM,[object Object],Cost Of Quality,[object Object],Definition of TQM,[object Object],Scope of TQM,[object Object],Purposes of TQM,[object Object],Focus of TQM,[object Object]
Gemba kaizen Email Consultancy,[object Object],4,[object Object],                AGENDA,[object Object],TQM Strategies,[object Object],TQM Implementation Responsbilities,[object Object],Characteristic of TQM Organization,[object Object],Principles Supporting TQM,[object Object],Management Commitment,[object Object],Strategic Quality Planning,[object Object],Customer Focus,[object Object],Training and Recognition,[object Object]
Gemba kaizen Email Consultancy,[object Object],5,[object Object],               AGENDA,[object Object],Teamwork,[object Object],Performance Management,[object Object],Quality Assurance,[object Object],Benefits of TQM,[object Object]
Gemba kaizen Email Consultancy,[object Object],6,[object Object],Total ,[object Object],Quality,[object Object],Management,[object Object],Training,[object Object],The Route to improving performance,[object Object],Conducted By:,[object Object],Ismail Clement,[object Object]
Gemba kaizen Email Consultancy,[object Object],7,[object Object],OBJECTIVE…………,[object Object],[object Object]
 Understanding the  concept of  TQM
 Understanding the principles of  TQM
 Implementing TQM
 Benefits of TQM,[object Object],[object Object]
Gemba kaizen Email Consultancy,[object Object],10,[object Object],MODERN DEFINITION……..,[object Object],“ Customer Satisfaction”,[object Object],“ Right the first time and all time”,[object Object],“ Zero defect ” ,[object Object],“ Producing the BEST in class”,[object Object]
Gemba kaizen Email Consultancy,[object Object],11,[object Object],Evolution of Quality,[object Object],Quality Inspection,[object Object],Quality Control,[object Object],Building Quality,[object Object],Quality Management,[object Object],QA/ QC,[object Object],TQC/ TQM,[object Object]
Gemba kaizen Email Consultancy,[object Object],12,[object Object],BASIC CONCEPT OF QUALITY,[object Object],WHY?,[object Object],“ Customer satisfaction and profit “,[object Object],WHAT?,[object Object],“ Customer needs and wants “,[object Object],WHO?,[object Object],“ All employees “,[object Object]
Gemba kaizen Email Consultancy,[object Object],13,[object Object],WHEN?,[object Object],“ All the time”,[object Object],WHERE?,[object Object],“ All the place”,[object Object],HOW?,[object Object],“ Preventing failure and doing ,[object Object],  continuous improvement”,[object Object]
Gemba kaizen Email Consultancy,[object Object],14,[object Object],DIMENSION OF QUALITY,[object Object],MANAGEMENT,[object Object],[object Object]
Quality Process
Quality Employee,[object Object]
 Friendliness
 Timeliness
 Durability
 Reliability

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