Identity management in retail industry is very important aspect. This presentation talks about importance of identity management, challenges, risks, issues and benefits of IDM in retail industry. Courtesy: www.ifour-consultancy.com and Symbiosys students.

1. IDENTITY MANAGEMENT in retail industry

2. Agenda
 IDM – An Overview
 Problems in Retail
 Solution – IDM Implementation
 Case Study

3. Identity Management Overview
 Central infrastructure to manage user, roles, and access
to resources
 Identity Management Solution is a tool for:
 Defining the identity of an entity
 Storing relevant information about entities in a secure and flexible
store
 Making that information accessible through a set of standard
interfaces
 Providing high performance infrastructure for Identity Management

4. Identity Management Overview (Contd.)
Identity Management ensures
that:
 Creation of that identity
monitored and audited
 The identity is secured
 Allows identity to be shared
effectively

5. Benefits of Identity Management
 Ensuring Security Compliance
 Enhancing Security
 Eliminate Duplicate Identity Data
 Reduce complexity of integrating business applications
 Manages the flow of users entering, using and leaving
the organisation

8. Problems In Retail
 User base  Geographically dispersed
 High staff turnover rate
 Seasonal and part time members
 Long technology refresh cycle
 Diverse array of platform and directories coexist
 Increase in cost of applications
 Loss of data integrity
 Company portals Price lookups, merchandising information,
online training, HR profile updates

9. Problems In Retail
 Corporate compliance - “One user one ID policy” to
ensure individual accountability
 Role based privileges
 Identifying employees is critical:
 Reluctant employees
 Multiple data

10. Why implementing IDM is a good idea?

11. RFID Approach

12. Oracle identity management for retailers

13. Case: John Lewis Partnership
 One of UK’s largest retailers, owns and operates 39 John Lewis
shops
 291 Waitrose supermarkets
 Online and catalog business
 Production unit and farm
 John Lewis was awarded “Retailer of the Year” at the Oracle
Retail Week Awards 2011

14. Customer challenges
 Requirement to streamline and simplify authenticated,
authorized access to Oracle E-Business Suite applications and
the Oracle WebCenter-based Human Resources (HR) portal
 80,000 employees at head office, branch offices, 39 John Lewis
department stores, and 291 Waitrose supermarkets
 Reduce high administrative overhead costs
 Comply with data governance and security policies
 Make new self-service HR functionality available to entire user
base simultaneously without users needing additional
passwords

15. Solution & Benefits
 Initially rolled out to 15000 line managers HR and finance
teams, via a centralized framework
 Extended single sign-on to remaining 65,000 staff, most of
whom use it to access the HR portal to view pay slips, request
vacation, update personal details, sign up for training, apply
for vacancies, or view John Lewis Partnership’s employment
policies and other corporate information, without needing to
contact HR team
 Set-up process of providing role-based access
 Used Oracle Identity Manager to enable employees to reset
lost passwords

16. Solution & Benefits (Contd.)
 Boosted access security by using Oracle Identity Manager to
automate prompts to users to change their password every 40
days
 Set up access rights for new staff and terminated privileges for
departing employees
 Re-enacted access rights in seconds for the 7,000 students and
part-timers who are re-hired each year
 Used session management functionality

17. Solution & Benefits (Contd.)
 Created a database of employee names, titles, and
security credentials
 Prevented additional overhead on helpdesk
considerably by devolving user account management
 Leveraged scalability of the Oracle secure access and
identity management solution

18. Conclusion
 Implementation of Identity management greatly helped to improve
the efficiency of the employees
 Helped to reduce cost and saved time of employees
 Made life easier for both the employees as well as the
administrators
 Improved Security posture of the company
 Helped with complying with regulations and policies

19. References
 http://msdn.microsoft.com/en-us/library/aa479081.aspx
 http://www.fischerinternational.com/press/case_studies/ret
ail.asp
 http://www.omada.net/retail-584.aspx
 http://www.rfidjournal.com/articles/view?11278
 http://www.actcda.com/media/cross-border-identity-
management-background-paper.html
 http://www.netganley.com/sitebuildercontent/sitebuilderfil
es/SB_Oracle_Identity_Retail.pdf
 www.ifour-consultancy.com