1. IICBT
Re-Inventing Hospitality, Products & Services

2. Profile
• Established in Jan’07
• First independent coffee & Barista
service school in the region
• Provide comprehensive soft skills based
training programs to hospitality and
leisure retail business to enhance
competency
• Offer bespoke training services for
franchisee in leisure retail business

3. Benefits to Organizations
• Staff retention & higher performance
• Employee productivity& knowledge
• Enhance customer satisfaction
• Increase in revenue
• Reduced cost and wastage

4. Hospitality Programs
• Restaurant/Café Service Skills
• Art of Coffee Making
• Supervisory Skill Development
Program
• Café Management / Restaurant
Management
• Barista Skills Academy
• Junior Chef’s Academy ( soon)

5. Hospitality Programs
• Leadership & Team Building
• Customer Service Skills
• Organizational Induction Program
• Corporate Etiquette & Events
• Concept / Design / Menu
Development
• Project Consultation

6. Supervisory Skills Development
Program

7. Who Can Attend?
• Restaurant Supervisors & Managers
• Potential Supervisors/Managers
• Owners of F&B outlets

8. Course Objective
• Change the way Managers/Supervisors see
their responsibilities and relationship with
staff, customers and suppliers
• Focus the attention of
managers/Supervisors on the significance
of understanding of people and how they
work together

9. Course Objective, contd..
• Accentuate on the value of time
management and clear communication
• Enlighten the importance of
empowerment and delegation

10. Course Overview
• Responsibilities of a Restaurant manager and
supervisor
• Appearance and manners
• Difference between Manager & Leader
• Time management
• Effective communication
• Handling problems and conflicts
• Motivation of employees
• Team building

11. Course Details
• Assessment is conducted and certificate is
awarded upon completion of training
• Course material is provided to all
participants
• Duration: 12 hours, including practical
experience in a restaurant