Smart itsm business_presentation

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IITSW Company

Technologie Business

SMART Suite Helpdesk & IT Service Management Solutions Making Software with Innovation Internet Information Technologies www.iitsw.com

SMART Suite Helpdesk & IT Service Management Solutions ITIL is best practice in IT Service Management, developed by office of Government of Commerce UK. ITIL principles allows us to offer consistent and fully integrated IT Service Management Operations to your internal and external customers. Proven Industry Benefits of ITIL: About ITIL: ITIL has realized a 6% to 8% cut in operating costs. in four years, the company reported overall savings of about $500 million. An ITIL program has resulted in a 30% reduction in systems crashes and a 92% reduction in "Business-Critical" incidents. About ITIL - Information Technology Infrastructure Library

SMART Suite Helpdesk & IT Service Management Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How ITIL can help you?

SMART Suite Helpdesk & IT Service Management Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],SMART Suite - 5 Fantastic Products

SMART Suite Helpdesk & IT Service Management Solutions Integrated view of SMART IT Service Management Solution

SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user is presented in one screen SMART Help Desk

SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user is presented in one screen Call logging using templates SMART Help Desk

SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow SMART Help Desk

SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations SMART Help Desk

SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process SMART Help Desk

SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys SMART Help Desk

SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys Advanced Search Capabilities SMART Help Desk

SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields SMART Information Delivery Architecture

SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views SMART Information Delivery Architecture

SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting SMART Information Delivery Architecture

SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting Multilingual Capabilities SMART Information Delivery Architecture

SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Integration with 3rd Party Tools

SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Microsoft Exchange Server Integration with 3rd Party Tools

SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Microsoft Exchange Server SMS Gateway Integration Integration with 3rd Party Tools

Email:Info@iitsw.com Web:www.iitsw.com QA & Demo

SMART Suite Helpdesk & IT Service Management Solutions Thank You Internet Information Technologies www.iitsw.com ITIL and ISO/IEC 2000 Enabled

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Smart itsm business_presentation

1. SMART Suite Helpdesk & IT Service Management Solutions Making Software with Innovation Internet Information Technologies www.iitsw.com

2. SMART Suite Helpdesk & IT Service Management Solutions ITIL is best practice in IT Service Management, developed by office of Government of Commerce UK. ITIL principles allows us to offer consistent and fully integrated IT Service Management Operations to your internal and external customers. Proven Industry Benefits of ITIL: About ITIL: ITIL has realized a 6% to 8% cut in operating costs. in four years, the company reported overall savings of about $500 million. An ITIL program has resulted in a 30% reduction in systems crashes and a 92% reduction in "Business-Critical" incidents. About ITIL - Information Technology Infrastructure Library

5. SMART Suite Helpdesk & IT Service Management Solutions Integrated view of SMART IT Service Management Solution

6. SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user is presented in one screen SMART Help Desk

7. SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user is presented in one screen Call logging using templates SMART Help Desk

8. SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user is presented in one screen Call logging using templates Knowledge base access SMART Help Desk

9. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow SMART Help Desk

10. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations SMART Help Desk

11. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process SMART Help Desk

12. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys SMART Help Desk

13. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys SMART Help Desk

14. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys Advanced Search Capabilities SMART Help Desk

15. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields SMART Information Delivery Architecture

16. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views SMART Information Delivery Architecture

17. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting SMART Information Delivery Architecture

18. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting Multilingual Capabilities SMART Information Delivery Architecture

19. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting Multilingual Capabilities SMART Information Delivery Architecture

20. SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Integration with 3rd Party Tools

21. SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Microsoft Exchange Server Integration with 3rd Party Tools

22. SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Microsoft Exchange Server SMS Gateway Integration Integration with 3rd Party Tools

23. Email:Info@iitsw.com Web:www.iitsw.com QA & Demo

24. SMART Suite Helpdesk & IT Service Management Solutions Thank You Internet Information Technologies www.iitsw.com ITIL and ISO/IEC 2000 Enabled