Keynote BPMDS 09
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Administrative quality as a driver of business process change The corresponding text can be found at http://bit.ly/2kl1XWS
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Keynote BPMDS 09
- 1. Striving for better administrative quality as a stimulus for business process change Dr. Ilia Bider, IbisSoft, Sweden
- 5. Administration in the nutshell People running processes based on rules using tools Processes People Running Rules Tools Based on Using Business Process Perspective
- 11. Quality of administration: components Administrative quality 2. Quality and efficiency of information storage and retrieval 1. Quality and efficiency of communication 3. Quality and efficiency of process control
- 15. Quality of administration: component dependencies The components above are not independent they are intrinsically interconnected. Administrative quality Quality and efficiency of information storage and retrieval Quality and efficiency of communication Quality and efficiency of process control
- 18. Improving quality of administration Synchronize People, Rules and Tools change (in any component) -> synchronize -> change … Processes People Running Rules Tools Based on Using 1. Gradual improvement Example: teach people how to properly use email
- 19. Improving quality of administration Synchronized change in all components: People, Rules and Tools: big jump keeping all components synchronize after landing Requires carefully planning and execution of the project Processes People Running Rules Tools Based on Using 2. Radical change
- 21. Appendix A. Planning disruptive change A 3 method of introduction of IS into operational practice Alignment Business - system Strategic understanding WHY Tactical understanding WHEN Operational understanding HOW Motivation Culture Experience of previous introductions Communicate needs Communicate vision Plan for early benefits Link benefits to system introduction Gradually increase scope Structures for training/help-desk/support Reward system Align Constantly adjust goals Train Project plan Project organisation Tools Parameters Actions Strategies System use
- 22. Thank you for your attention ! Ilia Bider , IbisSoft www.ibissoft.com/en Email: ilia@ibissoft.se Written version http://www.ibissoft.se/whitepapers/admquality.pdf