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Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"

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Sympathy & Neglect Contempt & Rejection Competence Warmth Admiration & Loyalty Envy & Distrust
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Sympathy & Neglect Admiration & Loyalty Contempt & Rejection Envy & Distrust Competence Warmth • VA Hospitals • Public Transport • USPS • Amtrak Shell • • Toyota Travelers Insurance • • Sears • JPMorganChase Bank of America • • Citibank • Exxon Walmart • • Morgan Stanley • AIG • BP • Goldman Sachs • Marlboro • Porche • Rolls Royce • Rolex • Mercedes Gucci • • Cartier • Best Buy • Macy’s • Burger King • Tylenol • Advil Honda • Ford • • Zappos.com • McDonalds • Coca Cola • Amazon.com • Johnson & Johnson • Hershey • Campbell’s • Tropicana DAV • Boys & Girls Club • Habitat for Humanity • Minute Maid • • Salvation Army • Humane Society
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Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"
Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"
Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"
Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"
Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"
Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"
Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"
Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"
Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"
Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"
Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"

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Keynote: "Back to the Future: Building Customer Loyalty in the Digital Age"

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  • 8. Sympathy & Neglect Contempt & Rejection Competence Warmth Admiration & Loyalty Envy & Distrust
  • 9. Sympathy & Neglect Admiration & Loyalty Contempt & Rejection Envy & Distrust Competence Warmth Dog Cat Horse Monkey Elephant Whale Bear Leopard Lion Tiger Mouse Fish Lizard Snake Hippo Rat Chicken Rabbit Hamster Cow Duck Giraffe Bird Zebra Pig
  • 10. Sympathy & Neglect Admiration & Loyalty Contempt & Rejection Envy & Distrust Competence Warmth • VA Hospitals • Public Transport • USPS • Amtrak Shell • • Toyota Travelers Insurance • • Sears • JPMorganChase Bank of America • • Citibank • Exxon Walmart • • Morgan Stanley • AIG • BP • Goldman Sachs • Marlboro • Porche • Rolls Royce • Rolex • Mercedes Gucci • • Cartier • Best Buy • Macy’s • Burger King • Tylenol • Advil Honda • Ford • • Zappos.com • McDonalds • Coca Cola • Amazon.com • Johnson & Johnson • Hershey • Campbell’s • Tropicana DAV • Boys & Girls Club • Habitat for Humanity • Minute Maid • • Salvation Army • Humane Society
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