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CROSS PLATFORM
MEASUREMENT
UNDERSTANDING TODAY’S DYNAMIC
CONSUMER EXPERIENCE


Randall Beard
Global Head,
Advertiser Solutions, Nielsen
OVERVIEW

1   Client Pain Points

2   3R Framework / Vision

3   Cross-Platform – What We’ve Learned

4   Q&A
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     NIELSEN MEASURES WHAT PEOPLE WATCH & BUY…



                                                                     Audiences                          Consumer
                                                                        &                                Purchase
                                                                     Advertising




                                                                                                                    3
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     MORE DEVICES, MORE COMPLEXITY
                                                                                                                                      CLOUD
                                                                                                                                      DVR
                                                                                                                                    TABLET
                                                                                                                                    TV APPS
                                                                                                                              INTERNET
                                                                                                                              ENABLED TV
                                                                                                                           INTERNET
                                                                                                                           CONNECTED TV
                                                                                                                        EARLY MOBILE
                                                                                                                        VIDEO

                                                                                                                     ONLINE VIDEO
                                                                                                                     FOR PC


                                                                                             VCR
                                                                     BROADCAST CABLE AND
                                                                              SATELLITE TV                     VOD
                                                                        TV
                                                                                                         DVR
                                                                                                   DVD


                                                                        FIRST 50 YEARS             LAST 10 YEARS     LAST 5 YEARS
                                                                                                                                              4
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                      DIFFERENT METRICS MAKE LIFE CHALLENGING

                                                                              Online measurement today                Other measurement today

                                                                     20%
                                                                                    Above                    0.015%
                                                                                   the Fold

                                                                                                Click
                                                                                              Through
                                                                              Page Views       Rates


                                                                     14,561          Server Log
                                                                                      Counts

                                                                                                        178,509


                                                                                   Still left asking                    Demo: Female 18-22
                                                                                                                        Demo: Female 18-22
                                                                                  “Who saw my ad?”
                                                                                                                                                5
CLIENT PAIN POINTS
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     CLIENTS ARE TELLING US THEIR PAIN POINTS:


                                                                     1. How much should I spend?
                                                                     2. How do I allocate my budget?
                                                                     3. How do I optimize in real-time?




                                                                                                                 7
3R FRAMEWORK
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     INGREDIENTS TO INCREASE YOUR ADVERTISING ROI




                                                                        REACH                    X RESONANCE                    = REACTION
                                                                       Reach the right people        Influence their opinion         Impact their behavior

                                                                      Did my intended audience       Did my campaign deliver      Did my campaign deliver the
                                                                          see my campaign?          the desired brand impact?     desired consumer response?



                                                                                 REAL – TIME

                                                                                                                                                                9
NIELSEN CROSS-PLATFORM VISION

                                                                        By addressing fundamental questions…                   … in a comprehensive
                                                                                                                                and integrated way

                                                                                                                                All screens / devices

                                                                                                                              Commercial and program

                                                                                                                                Paid, owned, earned
Copyright ©2012 The Nielsen Company. Confidential and proprietary.




                                                                     WHO DID MY      HOW DID IT  WHAT DID IT                           Global
                                                                      AD REACH?        IMPACT   MOTIVATE THEM
                                                                                     ATTITUDES?    TO DO?


                                                                                         Enabling the best decision-making around
                                                                                  marketing mix, media spend allocation, and optimization

                                                                                                                                                        10
CROSS-PLATFORM:
WHAT WE’VE LEARNED
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     WHAT CROSS-PLATFORM ADVERTISERS WANT

                                                                                                      Objectives stated for
                                                                                      Nielsen Cross-Platform Campaign Ratings campaigns

                                                                     We wanted digital to
                                                                     pick up where our TV
                                                                     buy left off… reaching       60%
                                                                                              Incremental
                                                                     P12-18
                                                                                                 reach



                                                                                                                     40%
                                                                                                                    Maximize
                                                                                                                    exposure
                                                                                                                                Our objective was to
                                                                                                                     on TV +    reach our intended
                                                                                                                     Online     audience, M18-34,
                                                                                                                                from every angle



                                                                                                                                                       12
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     VIDEO CONTINUES ITS RULE OF CONSUMER ATTENTION

                                                                                                                                                         The average American watches nearly
                                                                                                                                                                    5 hours of video each day




                                                                                                                              97.6%                              of which is on a traditional TV




                                                                      Viewing on a Traditional TV           Other Viewing (On the Internet, On a mobile phone)




                                                                                                                                                                                                   13
                                                                       Source: Nielsen State of The Media: The Cross-Platform Report Qtr 1, 2012
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     MULTI-TASKING ACROSS SCREENS HAS INCREASED

                                                                                                                           87%
                                                                                                                        of smartphone
                                                                                                                       owners use their
                                                                                                                         device while
                                                                                                                        watching TV at
                                                                                                                          some time


                                                                            88%
                                                                     of tablet owners
                                                                      use their device
                                                                     while watching TV
                                                                       at some time




                                                                      Source: Nielsen Mobile Connected Device Report                      14
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     AUDIENCE DELIVERY DIFFERS BY SITE

                                                                                                               68%
                                                                                                            Off-Target


                                                                                                                32%




                                                                                                   On-Target Delivery by Site
                                                                                                 On-Target Delivery by Site
                                                                     Nielsen, US based example            US based example      15
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     ONLINE AUDIENCE DELIVERY IS AN OPPORTUNITY
                                                                     ACROSS ALL DEMO’S
                                                                     % On-Target vs. % of Population



                                                                            DEMOGRAPHIC                                  % on                    % of      Index
                                                                                                                        target1               population
                                                                                                      P18+                 92%                   78%       118

                                                                                                  P18-49                   78%                   45%       173      The narrower
                                                                                                                                                                   your audience,
                                                                                                 M18-49                    67%                   22%       305     the bigger the
                                                                                                   F18-49                  44%                   22%       200       opportunity
                                                                                                   F35-54                  27%                   14%       192
                                                                                                 M18-24                    22%                   5%        440




                                                                     1 Source: Benchmarks and Findings from Nielsen Online Campaign Ratings                                         16
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     REGISTRATION DATA IMPROVES AUDIENCE DELIVERY
                                                                     PERSONS 18-49 DEMO ON-TARGET %




                                                                                                                     71%     V.      65%
                                                                                        Publishers with
                                                                                       registration data
                                                                                      have considerably
                                                                                       higher on-target
                                                                                         performance
                                                                                            delivery                     Ad networks’
                                                                                                                          on- target
                                                                                                                        performance is
                                                                                                                        comparable to
                                                                                                                      publishers without
                                                                                                                       registration data
                                                                                88%                    V.      71%

                                                                                                                                           17
                                                                     Source: Nielsen Online Campaign Ratings
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     MAXIMIZING CROSS PLATFORM EXPOSURE
                                                                     USUALLY DRIVES BETTER AD PERFORMANCE

                                                                                                 TV + Internet Ad Exposed   TV Ad Only Exposed

                                                                                                                             80%


                                                                                                                                      57%
                                                                                                  44%
                                                                                                           36%




                                                                                                  General Recall             Brand Linkage


                                                                     Nielsen, US based example
                                                                                                                                                 18
Copyright ©2013 The Nielsen Company. Confidential and proprietary.




                                                                     WHAT ADVERTISERS CURRENTLY GET

                                                                                                                        TV               Online        Random        Actual
                                                                                                                                     x             =                 duplication   Index
                                                                                                                        reach %          reach %       duplication


                                                                     Increase
                                                                                             Campaign
                                                                       reach                                                36.9%        9.1%          3.4%          3.5%          103
                                                                                             Average




                                                                     Maximize               Campaign
                                                                     frequency                       45.38%                              2.38%         1.1%          1.1%          100
                                                                                            Average




                                                                     Nielsen, US based example. Each group average of 4 campaigns.                                                         19
SUMMARY

1   TV dominates, but cross-platform viewing is growing fast

2   Advertisers are struggling with cross-platform allocation

3   Goal is to extend reach and/or increase overlap

4   Opportunity to improve online audience delivery

5   Cross-platform execution is not meeting client needs
Understand Today's Dynamic Consumer Experience

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Understand Today's Dynamic Consumer Experience

  • 1. CROSS PLATFORM MEASUREMENT UNDERSTANDING TODAY’S DYNAMIC CONSUMER EXPERIENCE Randall Beard Global Head, Advertiser Solutions, Nielsen
  • 2. OVERVIEW 1 Client Pain Points 2 3R Framework / Vision 3 Cross-Platform – What We’ve Learned 4 Q&A
  • 3. Copyright ©2013 The Nielsen Company. Confidential and proprietary. NIELSEN MEASURES WHAT PEOPLE WATCH & BUY… Audiences Consumer & Purchase Advertising 3
  • 4. Copyright ©2013 The Nielsen Company. Confidential and proprietary. MORE DEVICES, MORE COMPLEXITY CLOUD DVR TABLET TV APPS INTERNET ENABLED TV INTERNET CONNECTED TV EARLY MOBILE VIDEO ONLINE VIDEO FOR PC VCR BROADCAST CABLE AND SATELLITE TV VOD TV DVR DVD FIRST 50 YEARS LAST 10 YEARS LAST 5 YEARS 4
  • 5. Copyright ©2013 The Nielsen Company. Confidential and proprietary. DIFFERENT METRICS MAKE LIFE CHALLENGING Online measurement today Other measurement today 20% Above 0.015% the Fold Click Through Page Views Rates 14,561 Server Log Counts 178,509 Still left asking Demo: Female 18-22 Demo: Female 18-22 “Who saw my ad?” 5
  • 7. Copyright ©2013 The Nielsen Company. Confidential and proprietary. CLIENTS ARE TELLING US THEIR PAIN POINTS: 1. How much should I spend? 2. How do I allocate my budget? 3. How do I optimize in real-time? 7
  • 9. Copyright ©2013 The Nielsen Company. Confidential and proprietary. INGREDIENTS TO INCREASE YOUR ADVERTISING ROI REACH X RESONANCE = REACTION Reach the right people Influence their opinion Impact their behavior Did my intended audience Did my campaign deliver Did my campaign deliver the see my campaign? the desired brand impact? desired consumer response? REAL – TIME 9
  • 10. NIELSEN CROSS-PLATFORM VISION By addressing fundamental questions… … in a comprehensive and integrated way All screens / devices Commercial and program Paid, owned, earned Copyright ©2012 The Nielsen Company. Confidential and proprietary. WHO DID MY HOW DID IT WHAT DID IT Global AD REACH? IMPACT MOTIVATE THEM ATTITUDES? TO DO? Enabling the best decision-making around marketing mix, media spend allocation, and optimization 10
  • 12. Copyright ©2013 The Nielsen Company. Confidential and proprietary. WHAT CROSS-PLATFORM ADVERTISERS WANT Objectives stated for Nielsen Cross-Platform Campaign Ratings campaigns We wanted digital to pick up where our TV buy left off… reaching 60% Incremental P12-18 reach 40% Maximize exposure Our objective was to on TV + reach our intended Online audience, M18-34, from every angle 12
  • 13. Copyright ©2013 The Nielsen Company. Confidential and proprietary. VIDEO CONTINUES ITS RULE OF CONSUMER ATTENTION The average American watches nearly 5 hours of video each day 97.6% of which is on a traditional TV Viewing on a Traditional TV Other Viewing (On the Internet, On a mobile phone) 13 Source: Nielsen State of The Media: The Cross-Platform Report Qtr 1, 2012
  • 14. Copyright ©2013 The Nielsen Company. Confidential and proprietary. MULTI-TASKING ACROSS SCREENS HAS INCREASED 87% of smartphone owners use their device while watching TV at some time 88% of tablet owners use their device while watching TV at some time Source: Nielsen Mobile Connected Device Report 14
  • 15. Copyright ©2013 The Nielsen Company. Confidential and proprietary. AUDIENCE DELIVERY DIFFERS BY SITE 68% Off-Target 32% On-Target Delivery by Site On-Target Delivery by Site Nielsen, US based example US based example 15
  • 16. Copyright ©2013 The Nielsen Company. Confidential and proprietary. ONLINE AUDIENCE DELIVERY IS AN OPPORTUNITY ACROSS ALL DEMO’S % On-Target vs. % of Population DEMOGRAPHIC % on % of Index target1 population P18+ 92% 78% 118 P18-49 78% 45% 173 The narrower your audience, M18-49 67% 22% 305 the bigger the F18-49 44% 22% 200 opportunity F35-54 27% 14% 192 M18-24 22% 5% 440 1 Source: Benchmarks and Findings from Nielsen Online Campaign Ratings 16
  • 17. Copyright ©2013 The Nielsen Company. Confidential and proprietary. REGISTRATION DATA IMPROVES AUDIENCE DELIVERY PERSONS 18-49 DEMO ON-TARGET % 71% V. 65% Publishers with registration data have considerably higher on-target performance delivery Ad networks’ on- target performance is comparable to publishers without registration data 88% V. 71% 17 Source: Nielsen Online Campaign Ratings
  • 18. Copyright ©2013 The Nielsen Company. Confidential and proprietary. MAXIMIZING CROSS PLATFORM EXPOSURE USUALLY DRIVES BETTER AD PERFORMANCE TV + Internet Ad Exposed TV Ad Only Exposed 80% 57% 44% 36% General Recall Brand Linkage Nielsen, US based example 18
  • 19. Copyright ©2013 The Nielsen Company. Confidential and proprietary. WHAT ADVERTISERS CURRENTLY GET TV Online Random Actual x = duplication Index reach % reach % duplication Increase Campaign reach 36.9% 9.1% 3.4% 3.5% 103 Average Maximize Campaign frequency 45.38% 2.38% 1.1% 1.1% 100 Average Nielsen, US based example. Each group average of 4 campaigns. 19
  • 20. SUMMARY 1 TV dominates, but cross-platform viewing is growing fast 2 Advertisers are struggling with cross-platform allocation 3 Goal is to extend reach and/or increase overlap 4 Opportunity to improve online audience delivery 5 Cross-platform execution is not meeting client needs