28. PRESENCE = LOGICAL, RELEVANT & TRUSTABLEThe ’how’, ’why’ and ’what’ is so important
29. SOLUTIONS Focus: Consumer engagement (niche or mass market) user centric multi-platform solid technology high volume capable infrastructure commercially optimised
30. ENGAGEMENT = ATTRACTIVE, FUNCTIONAL & EASY TO USEServices have to offer utility and deliver results
31. FEATURES Speed and ease of use auto-suggestion auto-location search integration Utility content integration multi-media personalisation Device or service specific iPhone (shake and swipe, look-up) feed management action and share (viral)