2. What is Culture?
”How we do things around here” or
”Behavioral codes written in the walls”
”People copy, coach and correct each
other to fit into the collective Culture”
3. Why work with Culture?
What got us here, won´t get us there
“The way we do things around here”
determines behavior, and thus:
Performance and Turnover,
Customer Satisfaction and Reputation,
Market share
Competitiveness
Employee Retention, etc.
4. 4 types of Culture
Flexibility and freedom to act
Clan Adhocracy
50
External focus and differentiation
Internal focus and integration
40
30
20
10
Hierarchy Market
Stability and control
5. Gap analysys
between now and pref
Total
Flexibility
30
25
Clan Adhocracy
20
15
Now Preferred
10 Clan 40,32 39,26
5
Adhocracy 26,02 27,41
Internal 0 External
Market 13,38 11,39
Hierarchy 20,28 21,94
100 100
Hierarchy Market
Stability
NOW PREF
7. “The only thing of real importance that
leaders do is to create and manage
culture. If you do not manage culture, it
manages you”
8. #Lesson in a tweet
“The only thing of real importance that
leaders do is to create and manage
culture. If you do not manage culture, it
manages you”
9. #Lesson in a tweet
“The only thing of real importance that
leaders do is to create and manage
culture. If you do not manage culture, it
manages you”
