A presentation to RIEP comms leads outlining how social media can be used to support improvement programmes and an overview of how local authorities are using them.

1. Communicating for
improvement
conversations and collaboration
supported by social media
Ingrid Koehler, IDeA
26 April 2010

2. My social media toolkit

3. Establishing networks
@Effxchange follows

4. Using Communities of Practice

5. “Social” case studies

6. Supporting traditional
methods of sharing
www.tinyurl.com/ http://socialmedia.21st.cc/
localbysocial

7. ...and new ways, too
http://socialmedia.21st.cc/

8. How councils
are using social
media

9. Broadcasting and
narrowcasting
http://www.dorsetforyou.com/weymouthreliefroad
edinburghcouncil.wordpress.com

10. Changing behaviours
www.sussexsaferroads.gov.uk

11. Listening
•Monitoring
sentiment and
mentions
•Deciding when to
engage
•Dealing with issues
as they bubble up

12. Engaging with
communities

13. Providing a platform for
information sharing
ratemyplace.org.uk

14. Opening data
data.london.gov.uk
openelectiondata.org

15. The Future: Knowledge Hub
User + “It will support personalisation and
Profile
customisation, e.g. through applications
KNOWLEDGE HUB
such as iGoogle”
Search
User Interface and
Plug-ins/ Plug-ins/
Access Controls Widgets Widgets
People Blog Wiki Forum Address Efficiency P&P Other
A
Finder Book Exchange Library Apps
P Mashups
Plug - ins /
Widgets
Application Layer I
Semantic markup
Metadata
Tags
Data Aggregation Layer
RSS/Atom
Feeds
Database Layer
Gov, Local Gov and
Dataset 1 Dataset 2 Dataset n
Other public datasets “It will allowing filtering and
subscription through technologies
such as RSS”.
www.local.gov.uk/knoweldgehub

16. Find me
• www.twitter.com/ingridk
• www.ideapolicy.wordpress.com
• www.socialgov.posterous.com
• ingrid.koehler@idea.gov.uk