Online Self-Service Solution from IntelliResponse Helped Budget Truck Rental deliver exceptional customer experience by reducing customer effort

1. ©2012 IntelliResponse Systems Inc. All rights reserved

2. Budget Truck Rental, a leader in the U.S. consumer and
commercial markets, uses IntelliResponse as a web self-
service tool to provide instant answers to customer questions.
THE CHALLENGE:
Improve service, reduce costs
and increase revenue
©2012 IntelliResponse Systems Inc. All rights reserved

3. OBJECTIVES
©2012 IntelliResponse Systems Inc. All rights reserved

4. THE SOLUTION:
IntelliResponse Enterprise Virtual Agents
28%
THE RESULTS
74% reduction in
email volume
ROI
achieved
reduction in within 2 months
telephone Cost savings and
online revenue gains of 24
inquiries $875,000
in the first 7 months of operation
HOUR
SERVICE
Instantly handles
98.5%
of all online questions
©2012 IntelliResponse Systems Inc. All rights reserved

5. About IntelliResponse
IntelliResponse is the world’s leading provider of virtual
agent technology solutions for the enterprise.
Our Enterprise Virtual Agent (EVA) solutions give consumer-facing organizations the critical missing ingredient to
creating profitable online customer experiences; namely, a custom-branded virtual agent interface that engages
customers in intelligent, profitable conversations.
No other virtual agent software
vendor can match IntelliResponse’s
track record in terms of number of
enterprise deployments, number of
customer conversations, and breadth
of industries served.
To Learn More Visit
http://www.intelliresponse.com
©2012 IntelliResponse Systems Inc. All rights reserved