An infographic outlining the Kobo's challenge: to deliver the one right answer to customer questions.

1. IntelliResponse Success Story:
One of the fastest growing ereader companies with more
than 2.5 million books, newspapers, and magazines
THE CHALLENGE:
Deliver the One Right
Answer to customer
questions
700%
Increase in
Web Traffic
ONLY 4%
INCREASE
in call volume
On-device
technology
THE SOLUTION:
The Virtual Agents for the
Enterprise meets Kobo’s
criteria for delivering
enhanced web self-service
OVER
90%
of IntelliResponse
users didn’t need
to escalate to the
contact centre
for mobile customers
SPONSORED BY:
www.IntelliResponse.com