Twitter - How to use it to acquire new customers and service existing ones
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Twitter - How to use it to acquire new customers and service existing ones
- 1. Twitter Acquiring new customers & servicing existing ones Cairo, December 20th Fady Ramzy Interact Egypt country Manager
- 2. So, how is it going over TWITTER at the Moment? #followinteract #SMMC 2 Twitter 20/12/2010
- 3. Visits to twitter.com grew more than 142% from MENA between June 2009 & June 2010 http://www.spotonpr.com/menatwittersurvey/ 3 Twitter 20/12/2010
- 4. How good is your Customer care? 4 20/12/2010 Twitter
- 6. Step 1: Listen, then listen & Listen Understand how your customers & competitors use Twitter Monitor tweets about your brand: twitter search, tweetscan Identify influencers: Klout score, twittergrader Understand and find friends: Friend and follow 6 20/12/2010 Twitter
- 7. Step 2: Determine your goals & Profile Prioritize your needs Build a plan: Identity, resources, timeline, budgets Determine profiles: Personal or Branded? 7 20/12/2010 Twitter
- 8. Step 3: Build & Promote your Twitter identity 8 20/12/2010 Twitter
- 9. Step 3: Build & Promote your Twitter identity 9 20/12/2010 Twitter
- 10. Step 3: Build & Promote your Twitter identity 10 20/12/2010 Twitter
- 11. Step 4: Respond & engage Be there! Position yourself as a knowledgeable and trustworthy expert in your domain 80/20: 80% personal & conversational, 20% about the company I work for 11 20/12/2010 Twitter
- 12. Step 4: Respond & engage Share useful info: your blog, your website? Share links: tweetmeme Share photos and videos Invite users to share 12 20/12/2010 Twitter
- 13. Customer care?
- 14. Customer care: Why? Quick problem resolutions Cost reduction Promoting Brand image: Manage, track, study & respond properly! 14 20/12/2010 Twitter
- 15. Customer care: Presence and response make your Twitter presence known Respond quickly and transparently Be authentic and transparent 15 20/12/2010 Twitter
- 16. Serious cases
- 17. http://www.spotonpr.com/menatwittersurvey/ 17 Twitter 20/12/2010
- 18. http://www.spotonpr.com/menatwittersurvey/ 18 Twitter 20/12/2010
- 19. $ $ 19 20/12/2010 Twitter
- 20. Egyptian Cases?
- 21. Vodafone Egypt 21 20/12/2010 Twitter
- 22. Vodadone Egypt 22 20/12/2010 Twitter
- 23. Mobinil 23 20/12/2010 Twitter
- 24. Mobinil 24 20/12/2010 Twitter
- 25. Interact Egypt 7B Omar Shaaban, Nasr city, Cairo Grazie! http://Egypt.interact.it شكرا Fady Ramzy Fady@interact.mobi Twitter: @Cyberzizo Linkedin: Fady Ramzy 20/12/2010 25