5. New Chat button on Toolbar
Chat Statuses:
Online –
Clicking chat button
initiates pop up
window to start a
Chat session
Offline –
The chat button
will show offline
when chat is not
available
8. Knowledge Article Subscription
Why is this important?
•When you want that ‘follow-up’ to a reported issue, now you can subscribe to an
article when it is updated.
The message reads:
You can subscribe to
this article and receive
an automatic
notification by email of
any updates or changes
to this issue. It’s quick,
easy, and of course
free. Subscribe Now.
14. Resources
• Support doc for downloading:
https://accountants.intuit.com/support/tax/proseries/
document.jsp?product=PROSERIES_TAX&id=GEN504
05
• Download help:
http://accountants.intuit.com/support/tax/proseries/d
ocument.jsp?product=PROSERIES_TAX&id=INF24823
&src=syswidget
• Calendar-Year Services:
https://blog.accountants.intuit.com/prod-info-specialoffers/new-for-proseries-discover-the-benefits-ofcalendar-yearservices/?rmid=28219_001_PSPro&rrid=145546339
• Tax law change blog:
https://blog.accountants.intuit.com/?p=28393&s_cid
=E-NEWS_TAX
15. Resources
• System Requirements for 2013 ProSeries and
ProSeries Basic
http://accountants.intuit.com/support/tax/proseries/document.jsp?p
roduct=PROSERIES_TAX&id=INF23972&src=widget
• ProSeries Top Solutions for the Week
http://accountants.intuit.com/support/tax/proseries/document.jsp?p
roduct=PROSERIES_TAX&id=INF22988&src=widget
• New for Tax Year 2013 ProSeries: State Electronic
Filing Now Supports PDF Attachments
http://accountants.intuit.com/support/tax/proseries/document.jsp?p
roduct=PROSERIES_TAX&id=GEN85889
•
E-file Atlas
http://accountants.intuit.com/support/tax/efatlas/index.jsp?product=PROSERIES_TAX
16. Resources
• New for Tax Year 2013 ProSeries, Create and Email
Password Protected PDF Files to Your Clients
http://accountants.intuit.com/support/tax/proseries/docum
ent.jsp?product=PROSERIES_TAX&id=INF24439
• ProSeries User Guides
http://accountants.intuit.com/tax/proseries/resources/userguide.jsp
• ProSeries Training
http://accountants.intuit.com/training/proseries.jsp
• Signing Up for Article Subscriptions
http://accountants.intuit.com/support/tax/proseries/docum
ent.jsp?product=PROSERIES_TAX&id=INF24970
• Setup Options to Customize ProSeries
http://accountants.intuit.com/support/tax/proseries/docum
ent.jsp?product=PROSERIES_TAX&id=GEN51333
Want to know about critical information that coincides with your current workflow? Interested to know which support topics are trending now? We've created a new communication email alert to help keep you better informed. By signing up for this alert you will receive weekly email alerts notifying you every time we update the “Top 10 Lacerte solutions of the week”. To sign up to receive these FREE alerts go to the Lacerte Top Solutions for the Week knowledge article and click on the ‘Subscribe Now’ button. View Article.
Want to know about critical information that coincides with your current workflow? Interested to know which support topics are trending now? We've created a new communication email alert to help keep you better informed. By signing up for this alert you will receive weekly email alerts notifying you every time we update the “Top 10 Lacerte solutions of the week”. To sign up to receive these FREE alerts go to the Lacerte Top Solutions for the Week knowledge article and click on the ‘Subscribe Now’ button. View Article.
Can Chat from w/in programUnder the help menu and we will be adding a chat toolbar button in JanuaryThis toolbar button is already in Basic
New chat button coming for toolbar – already in Basic
in product video viewer or go to You Tube and search ‘Learn to Use ProSeries’
User guides at ProSeries.com – these are no longer installed on the harddrive and must be accessed from online resources
Others?
Want to know about critical information that coincides with your current workflow? Interested to know which support topics are trending now? We've created a new communication email alert to help keep you better informed. By signing up for this alert you will receive weekly email alerts notifying you every time we update the “Top 10 ProSeries solutions of the week”. To sign up to receive these FREE alerts go to the ProSeries Top Solutions for the Week knowledge article and click on the ‘Subscribe Now’ button.
For the latest updates, we recommend you follow us on our new Training forums. These forum will be updated weekly with helpful content to get you ready for season You will be notified via email when we post new content quick Video updates by Mike on tax law changes, and product updates throughout season.. You can get there by going to (read bit.lys).
new page design
Use the Live Community panel (on the right side of the ProSeries window) tohelp you interact with other tax professionals in the following three ways:Read questions that others have asked and review answers those questions have receivedAsk questions and receive answers to your questions Answer questions that others have asked
