This document discusses effective listening skills and provides tips for being an effective listener. It outlines the types of listening, stages of the listening process, barriers to effective listening, and the importance of listening. Key points include that effective listening involves receiving, understanding, remembering, and responding to information, and requires looking inquiring, summarizing, taking notes, and encouraging the speaker while remaining neutral.

1. Pardon? Oh , sorry, I thought you were
talking to somebody else

2. effective listening skills

3. time spent communicating

4. types of listening .
inactive
selective
active
.appreciative
.empathetic
.comprehensive
.critical
reflective

5. starts with a good listening …
every good conversation

6. listening
stages
of listening
process
barriers
to
effective
listening
how to be
an effective
listener
importance
of effective
listening

7. stages of listening process .
• receiving
• understanding - interpreting - evaluating
• remembering
• responding

8. stages of listening process cont’d.
6-stage model

9. barriers to effective listening .
• distractions
• cultural differences
• selective listening
• being judgmental
• defensiveness
• assumptions
video distractions

10. how to be an effective listener.
• l ook
• i nquire
• s ummarize
• t ake notes
• e ncourage
• n eutralize

11. how to be an effective listener cont’d .
10 tips
1. stop talking
2. prepare yourself to listen
3. put the speaker at ease
4. remove distraction
5. empathize
6. be patient
7. avoid personal prejudice
8. listen to the tone
9. listen for ideas- not words
10.watch nonverbal communication

12. how to be an effective listener cont’d .
there was the odd occasion when Harry had to practice for listening skills

13. importance of effective listening .
• gain information
• develop trust
• maintain reputation
• reduce conflict
• motivate people
• inspire commitment

14. video aplied listening skills (advisor)