SlideShare une entreprise Scribd logo
1  sur  2
Télécharger pour lire hors ligne
Adopted by the IPR Commission on
                                                  Public Relations Measurement and Evaluation

                                                                                       October 8, 2010



            Report of the Advertising Value Equivalency (AVE) Task Force

Submitted by:          Dr. Brad L. Rawlins, Chair, Department of Communications, Brigham Young
                              University, Task Force Chair

Task Force Members: Toni Griffin, Director, Public Relations, MetLife; Rebecca Harris, Senior
                    Communications Manager, General Motors; Fraser Likely, President, Likely
                    Communication Strategies Ltd.; Tim Marklein, Executive Vice President,
                    Measurement & Strategy, Weber Shandwick; Brad Rawlins, Mark Weiner CEO,
                    North America, PRIME Research.

1. Motion passed at October 2009 Measurement Commission Meeting:

       The IPR Commission on Public Relations Measurement & Evaluation voted to reject the term,
       concept and practice of Advertising Value Equivalency (AVE) in October 2009.

2. Definition of AVE

       The calculation of space or time used for earned media (publicity or news content) by comparing
       it to the cost of that same space or time if purchased as advertising.

3. Reasons why we reject the practice of AVE

       The term, Advertising Value Equivalency, erroneously suggests that the space and time occupied
       by earned media generated through public relations is equivalent to the same space and time of
       paid media when purchased as advertising. There is no evidence to suggest that advertising and
       editorial space hold equivalent value. Advertising is purchased and affords complete control to
       the advertiser for content, placement and frequency and is almost always positive. In contrast,
       publicity, or earned media, is only semi-controllable after ceding the final output to the medium
       that may result in positive, neutral or negative messages. While earned and paid media deliver
       messages, the editorial imprimatur represented through earned media is a key differentiator. The
       two are not equivalent concepts and should not be treated as such.


       Additionally, AVE is not a proxy for measuring the return-on-investment of public relations. AVE
       subjugates the value of the messages delivered through public relations simply to the cost of the
       space and/or time occupied by advertising, not the impact or effectiveness of public relations in its
       broadest definition. Even more problematic is the use of AVE to represent a public relations
       outcome, and a meaningful measure to represent a financial return on investment. This
       obfuscating practice often prevents or misdirects focus from quantifying the more meaningful
       outcomes of public relations. The Commission recognizes that the use of AVE is a common




____________________________________________________________________________________
      PO Box 118400 ● Gainesville, FL 32611-8400 ● +1-352-392-0280 ● info@instituteforpr.org
practice because calculating AVE is inexpensive and accessible but this does not justify the
       practice as appropriate.



4. Measuring the Value of Public Relations

       First and foremost, the commission encourages measurement and evaluation practices that
       demonstrate the degree to which public relations efforts contribute to organizational goals.
       Ultimately, outcome-based measures—such as awareness, understanding, attitudes and
       behaviors—provide a better way to demonstrate public relations’ unique impact. While some of
       these outcomes might be transaction-oriented (sales, membership, donations, enrollment, etc.),
       there are other important results of effective public relations. Examples of viable and quantifiable
       public relations outcomes include improved relationships, increased trust, higher levels of
       satisfaction and loyalty, enhanced reputation and meeting expectations for social responsibilities.

5. Measuring Public Relations Messages

       The Commission recognizes that achieving outcomes requires communicating effectively with key
       audiences. Therefore, it is necessary to measure the quantity and quality of public relations
       output in order to demonstrate a contribution to outcomes. Whenever possible, it is best to
       isolate the message generated by public relations and control for other variables in order to more
       accurately measure the likelihood of direct impact on the target audience.

       Measuring media coverage is a valuable way of evaluating media-focused public relations and
       the delivery of intended and unintended messages. However, AVE does not evaluate the quality
       of media messages and their probable impact on outcomes. Any measure of media coverage
       should also include variables such as tone, prominence, placement, appearance of key
       messages, the portion of story that applies to the organization or its key messages, and the
       credibility and targeted reach of the medium in which the message appears. It is also better to
       compare data to previous performance, expected outcomes, or competitors. Without these
       comparative contexts, the numbers are not as meaningful.

       These best practices for measuring quality of media output are not intended to supersede the
       importance of measuring outcomes, nor do we suggest that the primary purpose of public
       relations is to generate media coverage. Rather, these recommended practices propose to
       improve the way that media coverage is measured and evaluated when it is an essential part of
       the process.




                                                      ###

Contenu connexe

Dernier

VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130  Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130  Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Roomdivyansh0kumar0
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 DelhiCall Girls in Delhi
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfOnline Income Engine
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdftbatkhuu1
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in managementchhavia330
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyEthan lee
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Tina Ji
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaShree Krishna Exports
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 

Dernier (20)

VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130  Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130  Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdf
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdf
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in management
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in India
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 

En vedette

How Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthHow Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
 
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)contently
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024Albert Qian
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsKurio // The Social Media Age(ncy)
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summarySpeakerHub
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best PracticesVit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project managementMindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at WorkGetSmarter
 

En vedette (20)

How Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthHow Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental Health
 
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
 
Skeleton Culture Code
Skeleton Culture CodeSkeleton Culture Code
Skeleton Culture Code
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 

IPR Measurement Commission: Position on AVE 10-08-2010

  • 1. Adopted by the IPR Commission on Public Relations Measurement and Evaluation October 8, 2010 Report of the Advertising Value Equivalency (AVE) Task Force Submitted by: Dr. Brad L. Rawlins, Chair, Department of Communications, Brigham Young University, Task Force Chair Task Force Members: Toni Griffin, Director, Public Relations, MetLife; Rebecca Harris, Senior Communications Manager, General Motors; Fraser Likely, President, Likely Communication Strategies Ltd.; Tim Marklein, Executive Vice President, Measurement & Strategy, Weber Shandwick; Brad Rawlins, Mark Weiner CEO, North America, PRIME Research. 1. Motion passed at October 2009 Measurement Commission Meeting: The IPR Commission on Public Relations Measurement & Evaluation voted to reject the term, concept and practice of Advertising Value Equivalency (AVE) in October 2009. 2. Definition of AVE The calculation of space or time used for earned media (publicity or news content) by comparing it to the cost of that same space or time if purchased as advertising. 3. Reasons why we reject the practice of AVE The term, Advertising Value Equivalency, erroneously suggests that the space and time occupied by earned media generated through public relations is equivalent to the same space and time of paid media when purchased as advertising. There is no evidence to suggest that advertising and editorial space hold equivalent value. Advertising is purchased and affords complete control to the advertiser for content, placement and frequency and is almost always positive. In contrast, publicity, or earned media, is only semi-controllable after ceding the final output to the medium that may result in positive, neutral or negative messages. While earned and paid media deliver messages, the editorial imprimatur represented through earned media is a key differentiator. The two are not equivalent concepts and should not be treated as such. Additionally, AVE is not a proxy for measuring the return-on-investment of public relations. AVE subjugates the value of the messages delivered through public relations simply to the cost of the space and/or time occupied by advertising, not the impact or effectiveness of public relations in its broadest definition. Even more problematic is the use of AVE to represent a public relations outcome, and a meaningful measure to represent a financial return on investment. This obfuscating practice often prevents or misdirects focus from quantifying the more meaningful outcomes of public relations. The Commission recognizes that the use of AVE is a common ____________________________________________________________________________________ PO Box 118400 ● Gainesville, FL 32611-8400 ● +1-352-392-0280 ● info@instituteforpr.org
  • 2. practice because calculating AVE is inexpensive and accessible but this does not justify the practice as appropriate. 4. Measuring the Value of Public Relations First and foremost, the commission encourages measurement and evaluation practices that demonstrate the degree to which public relations efforts contribute to organizational goals. Ultimately, outcome-based measures—such as awareness, understanding, attitudes and behaviors—provide a better way to demonstrate public relations’ unique impact. While some of these outcomes might be transaction-oriented (sales, membership, donations, enrollment, etc.), there are other important results of effective public relations. Examples of viable and quantifiable public relations outcomes include improved relationships, increased trust, higher levels of satisfaction and loyalty, enhanced reputation and meeting expectations for social responsibilities. 5. Measuring Public Relations Messages The Commission recognizes that achieving outcomes requires communicating effectively with key audiences. Therefore, it is necessary to measure the quantity and quality of public relations output in order to demonstrate a contribution to outcomes. Whenever possible, it is best to isolate the message generated by public relations and control for other variables in order to more accurately measure the likelihood of direct impact on the target audience. Measuring media coverage is a valuable way of evaluating media-focused public relations and the delivery of intended and unintended messages. However, AVE does not evaluate the quality of media messages and their probable impact on outcomes. Any measure of media coverage should also include variables such as tone, prominence, placement, appearance of key messages, the portion of story that applies to the organization or its key messages, and the credibility and targeted reach of the medium in which the message appears. It is also better to compare data to previous performance, expected outcomes, or competitors. Without these comparative contexts, the numbers are not as meaningful. These best practices for measuring quality of media output are not intended to supersede the importance of measuring outcomes, nor do we suggest that the primary purpose of public relations is to generate media coverage. Rather, these recommended practices propose to improve the way that media coverage is measured and evaluated when it is an essential part of the process. ###