1. CHANGING THE NARRATIVE: FROM COUNTING INFRASTRUCTURE TO MONITORING SERVICES Harold Lockwood Aguaconsult Brisbane, Australia May 2011 Session B3.B

2. WHAT DOES ‘COVERAGE’ MEAN IN PRACTICE?

4. MONITORING IN 13 COUNTRY STUDY Country Descriptor Rates Benin Functionality of water facilities 73% (handpumps) 69% (small piped systems) Burkina Faso Functionality of water facilities 82% (handpumps) 66% (small piped systems) Ethiopia Functionality of water facilities 67% Ghana Functionality of water facilities Honduras Composite indicator classifying performance of service into four levels 78% not classified as requiring major intervention India Extent of slippage 1 30% Mozambique Functionality – for handpumps only 85% Uganda Functionality of water facilities 81%

7. THE SERVICE LADDER APPROACH High service: 60l/c/d on demand Intermediate service: 40l/c/d <30 min/day Basic service: 20l/c/d <30 min/day Sub-standard: lacking basic criteria No service: poor quality, distant etc

11. SERVICE AUTHORITY INDICATORS - GHANA Score DWST does not monitor O&M of water facilities in terms of financial, technical and administrative performance. 0 DWST monitors O&M of water facilities in terms of financial, technical and administrative performance, but does not (immediately) provide the direct support when needed. 25 DWST monitors O&M of water facilities in terms of financial, technical and administrative performance, but does not (immediately) provide the direct support when needed. 50 DWST monitors O&M of water facilities in terms of financial, technical and administrative performance, and provides direct support where needed when challenges are identified. 75 DWST monitors O&M of water facilities in terms of financial, technical and administrative performance, including periodic audits, and provides direct support where needed. (CWSA standard) 100

12. Monitoring is only useful if it leads to action MAKING USE OF THE OUTPUTS So what?

13. SIAR HONDURAS – CLASSIFICATION SYSTEM Monitoring data used to inform planning decisions and proactive interventions at local level – classification allows identification of risk factors Category and status of the system Recommended intervention A: System functions well Activities geared towards optimizing community participation and continued strengthening of management tasks by the water committee B: system may be working but with management gaps - sustainability at risk Supporting and strengthening management capacity. Supporting accountability and participation of the users. C: System functions only partially – both management and physical deficiencies Same as B, but support to the water committee in defining the works that need to be done, their budgeting and identifying of sources of funding. D: System is in bad management and physical state Define feasibility to be considered in future investment plans.

16. WATER SERVICES THAT LAST www.waterservicesthatlast.org