KEYNOTE - Lockwood

Towards a conceptual framework for sustainable services at scale International symposium on Sustainable Rural Water Services Kampala 13 – 15 April, 2010

Much effort has been expended to meet the challenges of sustainability and scale ,[object Object],[object Object],[object Object],Triple-S - sustainable services at scale

Progress has been made, but many challenges remain ,[object Object],[object Object],[object Object],Triple-S - sustainable services at scale @Fairwater

The cost of failure Triple-S - sustainable services at scale Information Collated by Peter Harvey, UNICEF Zambia, May 2007 Investment loss in sub-Saharan Africa of between US$ 1.2 to 1.3 billion over 20 years All India ‘slippage’ of 30% on average Information presented at IRC Slippage roundtable Briefing, Delhi, June 2009

So what has gone wrong? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Triple-S - sustainable services at scale @Akvo, 2010

Increasing coverage is not the whole story ..... where do we go from here? ,[object Object],Triple-S - sustainable services at scale Breakdowns, failures, non-functionality, slippage ........... a tipping point which is now a threat to achieving the MDGs?

What makes a water service work? Triple-S - sustainable services at scale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service Delivery Approach ,[object Object],[object Object],[object Object],[object Object],Triple-S - sustainable services at scale

The user perspective: repeated disappointment, or a Service Delivery Approach? Triple-S - sustainable services at scale Additional in-direct support required at intermediate and higher levels

Service Delivery Models ,[object Object],[object Object],[object Object],Triple-S - sustainable services at scale

[object Object],Local Level – Service Provider Triple-S - sustainable services at scale Consumers in rural communities Self supply Delegated private sector Community – managed Municipal managed Utility managed In practice hybrids of management options are common

Intermediate Level – Service Authority Triple-S - sustainable services at scale Consumers in rural communities Delegated private sector Community – managed Municipal managed Service provider level Intermediate level (service authority) Utility managed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],District or local government or municipality – in some cases region or state

National Level – Normative and Policy Triple-S - sustainable services at scale Delegated private sector Community – managed Municipal managed Service provider level Intermediate level – service authority ,[object Object],[object Object],Utility managed Consumers in rural communities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Service Delivery Model spans from the service provider to national level – deconcentrated support is often provided

National Level – Normative and Policy Triple-S - sustainable services at scale Delegated private sector Community – managed Municipal managed Service provider level Intermediate level – service authority ,[object Object],[object Object],Utility managed Consumers in rural communities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Only focussing on the service provision level is not enough ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Moving towards a Service Delivery Approach Triple-S - sustainable services at scale South Africa India Gujarat - Maharashtra Uganda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Maria – what will solve her water needs? ,[object Object],[object Object],Triple-S - sustainable services at scale Photo: R. Carter Uganda, 2006

KEYNOTE - Lockwood

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