Triple-S Research on Systemic Change
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Presented at the Triple-S Annual Review and Planning Meeting (ARAP), Fort Portal Uganda, 6th-11th May 2013
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Triple-S Research on Systemic Change
- 1. TRIPLE-S RESEARCH ON SYSTEMIC CHANGE Background, Purpose, Scope Fort Portal, Uganda May 2013
- 2. WATER SERVICES THAT LAST …2 THE PROBLEM Source: M. Wegelin, Kenya Source: Stef Smits, Mozambique
- 3. WATER SERVICES THAT LAST …3 UNDERLYING CAUSES Source: Stef Smits, Uganda
- 4. WATER SERVICES THAT LAST …4 WHAT WE SEEK TO UNDERSTAND Triple-S seeks understand and take concerted action to change the rural water services delivery system across these levels comprised of multiple- actors, multi-faceted problems and issues We seek to understand whether our approach to this systemic change is effective & warranted
- 5. WATER SERVICES THAT LAST …5 WHAT WE SEEK TO UNDERSTAND The ‘Approach’ entails: • outcomes based approach, • multi-disciplinary teams, • focus on communications and advocacy/ invocacy, • working with and through (existing) MSPs / LA’s, • To engender a learning and adaptive mind-set • Through undertaking experiments to help stakeholders jointly examine and understand • multi-faceted problems hampering achievement of services that last (for everyone) • Based upon the belief that facilitating an accelerated cycle of learning and adaption will lead to more sustainable services as actors align and harmonise their efforts to maximum effect.
- 6. WATER SERVICES THAT LAST …6 What we already know & do
- 7. WATER SERVICES THAT LAST …7 BACKGROUND • Learning on Triple-S takes place in two areas which we call Narratives. – One narrative tells the story about sector change towards sustainability. – The second narrative tells the story of the process to enable this change. • These narratives are interdependent but require learning in different ways. 2: The Triple-S Narrative The Approach 1: The Reliable Water Narrative The Triple-S Principles Framework Who is Learning How Cycle of Learning For generating impact PERFORMANCE For enabling impact
- 8. WATER SERVICES THAT LAST …8 THE NARRATIVES Narrative 1: Reliable Water Narrative 2: Triple-S Approach The learning will test whether there is movement towards the Principles by means of changes in discourse, new ideas emerging, changing practices and policies The learning will test whether the Triple-S methods apply the values that have been chosen to address complexity
- 9. WATER SERVICES THAT LAST …9 THE PRINCIPLES FRAMEWORK: A TOOL TO GUIDE CHANGE TRIPLE-S PRINCIPLES FRAMEWORK Levels of intervention Water service provision Intermediate National International Service Delivery Approach Learning and adaptive capacity Harmonisation and Alignment Uganda GhanaUganda Uganda International International Ghana Other research / literature SUMMARY SYNTHESIS
- 10. WATER SERVICES THAT LAST …10 WALK DOWN MEMORY LANE, CONTINUED September 2013 Learning Exchange & Research Gathering in Uganda Start of the re-planning kicked off and the following agreements made:
- 11. WATER SERVICES THAT LAST …11 THE WHOLE MODEL
- 12. WATER SERVICES THAT LAST …12 THE WHOLE MODEL SDA SDI Change! FLOW HPMA M4W Doc Reform SDI Original picture: Rachel Cardone 2011
- 13. WATER SERVICES THAT LAST …13 THE ‘SYSTEMIC CHANGE’ STUDY Naming & buttressing this approach through application of theory and rigorously developed tools & methods of systems thinking
- 14. WATER SERVICES THAT LAST …14 FOCUS OF COUNTRY WORK STREAM STUDIES Discrete element: the ‘off-stage’ work of facilitation of & engagement with multi-stakeholder platforms / Learning Alliances for uptake & embedding
- 15. WATER SERVICES THAT LAST …15 SCOPE OF THE SYSTEMIC CHANGE STUDY Work with Delft Technical University & Stanford U Change Labs as centres of excellent on systems thinking, complexity sciences and systematic methods for studying complex systems such as energy, water, industry. Ground this IRC Triple-S approach in the academic literature of complexity sciences. Apply the theory and demonstrated tools for understanding the system in two cases : Ghana and Uganda
- 16. WATER SERVICES THAT LAST …16 SCOPE OF THE SYSTEMIC CHANGE STUDY June 2013 – December 2013: buttress our approach in academic literature of complexity sciences / complex adaptive systems/ systemic change, etc Aug 2013 – Nov 2014: • adapt and apply tools to model ‘socio-technical’ environment – based upon the Uganda and Ghana rural water services systems • Conduct the joint learning to model generation through interactive & iterative learning process of developing (agent-based) models of the country ‘system’ for water services delivery Outputs: Approach is grounded (even validated?); systematic and inclusive generation of representative models and learning process to identify domains for change within the system – tools to support our learning about this, publications that capture
- 17. WATER SERVICES THAT LAST …17 COLLABORATING WITH UWS & GWS work jointly in person & at distance – the website, the newsletter, relationship management Act as reviewers – how do we consolidate our wins? Are we putting it all on Everyone, Forever? What about RWSN? Advisory Committee? Facilitate and support interactions – the experiments? synthesis across countries? final products? Timing: June 2013 – 2014: regular distance interactions in the formative stages of model development; support in obtaining relevant data; interactions per country / year June 2014 – November 2014: on interaction per country / year
- 18. WATER SERVICES THAT LAST …18
- 19. WATER SERVICES THAT LAST …19
Notes de l'éditeur
- – rural water services are not being provided effectively and sustainably
- Sector dynamics and political economy focuses on hardware provision Weak government and low political priority Poorly harmonized donors and NGOs Fragmented and projectised approaches Limited capacity to learn, innovate and change
- IRC / Triple-S seeks to understand and take concerted action to change the system across these levels, multiple-actors, multi-faceted problems and issues towards the update of a service delivery approach. We are proponents of a specific process approach that entails:An outcomes based way of working,Implemented by multi-disciplinary teams in countries, With a strong focus on communications and advocacy/invocacy,While we to work with (existing) MSPs / LA’s, To engender a learning and adaptive mind-setThrough undertaking experiments to help stakeholders jointly examine and understandThe multi-faceted problems that we face in achieving services that last (for everyone)Based upon the belief that facilitating an accelerated cycle of learning and adaption will lead to more sustainable services as actors align and harmonise their efforts to maximum effect.
- IRC / Triple-S seeks to understand and take concerted action to change the system across these levels, multiple-actors, multi-faceted problems and issues towards the update of a service delivery approach. We are proponents of a specific process approach that entails:An outcomes based way of working,Implemented by multi-disciplinary teams in countries, With a strong focus on communications and advocacy/invocacy,While we to work with (existing) MSPs / LA’s, To engender a learning and adaptive mind-setThrough undertaking experiments to help stakeholders jointly examine and understandThe multi-faceted problems that we face in achieving services that last (for everyone)Based upon the belief that facilitating an accelerated cycle of learning and adaption will lead to more sustainable services as actors align and harmonise their efforts to maximum effect.
- This systemic change study therefore seeks to examine and give this approach to systemic change a name. To buttress the approach with no name with rigorous, academically-grounded insights from the literature and tools from systems theory and the complexity sciences that help us understand:whether this approach Is relevant and valid what can be improved in the way we seek to affect systemic change
- As agreed in Kampala at the Research gathering last September, the focus in the country work streams would be on discrete studies of one section of systemic change that has been a main component of the Triple-S approach through out – the Learning Alliance experiment. The purpose is to understand whether this key aspect of engendering a learning & adaptive sector warrants the effort put into it. It is a critical and concrete ‘slice’ of the approach to systemic change that speaks directly to engendering, facilitation and embedding of a learning & adaptive sector.The intention is to learn what are areas for improvement in this approach and what resources are required to embed this approach going forward if MSPs are the preferred way of working due to their potential to lead to more sustainable outcomes in terms of SDA.The Learning Facilitators have been playing a key role in this background work that is critical to socialising the concept of SDA by seeking out and working with (existing) platforms, or working with partners to establish new ones in some cases, getting SDA onto the platform agendas. The efforts to convene, help set agendas, develop content for sharing and reflection, facilitate gatherings, act as feedback links to critical sector actors at different levels and now in bringing the experiments into those arenas to generate consensus in identifying worthy solutions is a highly valued role. These efforts to demonstrate / embed a learning mind-set and behaviour that desires information to inform action in accelerated cycles of learning and improvement will lead to change towards better lasting services.
- Ground this IRC Triple-S approach in the academic literature of complexity sciences. We will use and adapt tools that will enable us to model ‘socio-technical’ environment (the actors, institutions, policies, supply mechanisms, etc) that comprise the rural water services delivery system. The process of developing these agent-based models is an iterative process. We will work with Delft Technical University (TPM) and Stanford University (Change Labs) guiding us academically. Their methods and tools will be adapted to generate visual models of the system in Uganda and Ghana – though it is the iterative process of building a model that is the learning element, not the model itself, that is the visual vehicle around which to build the conversations & reflections of what comprises the system and where weaknesses, areas for improvement exist. These tools are used regularly in other sectors such as energy, harbour management, etc with similar characteristics to water services : multiple, independent actors at various levels interconnected through converging and diverging interests, policies that guide behaviours, political-economic interests, resource flows, etc.Modelling a complex socio-technical environment to see the behaviours of these agents at the different levels and the results of their behaviours within certain boundary conditions offers the potential to identify problem-fixes such as increased finance to local level institutions; shorter down times; (better) supply-chains.
- Ground this IRC Triple-S approach in the academic literature of complexity sciences. We will use and adapt tools that will enable us to model ‘socio-technical’ environment (the actors, institutions, policies, supply mechanisms, etc) that comprise the rural water services delivery system. The process of developing these agent-based models is an iterative process. We will work with Delft Technical University (TPM) and Stanford University (Change Labs) guiding us academically. Their methods and tools will be adapted to generate visual models of the system in Uganda and Ghana – though it is the iterative process of building a model that is the learning element, not the model itself, that is the visual vehicle around which to build the conversations & reflections of what comprises the system and where weaknesses, areas for improvement exist. These tools are used regularly in other sectors such as energy, harbour management, etc with similar characteristics to water services : multiple, independent actors at various levels interconnected through converging and diverging interests, policies that guide behaviours, political-economic interests, resource flows, etc.Modelling a complex socio-technical environment to see the behaviours of these agents at the different levels and the results of their behaviours within certain boundary conditions offers the potential to identify problem-fixes such as increased finance to local level institutions; shorter down times; (better) supply-chains.
- The ask to the country teams:work jointly in person & at distance to identify the relevant agents, behaviours and boundary conditions of the system (the rural water services delivery system) in your country. Act as reviewers of models, helping to identify what works / does not work Facilitate and support interactions with relevant sector actors from the MSPs / LA’s at the various levels to gain their insights and validation of the models that are generated – an important part of embedding and scaling the findings of any of our research experiments