1) The document provides steps and considerations for ensuring instructions from an important meeting are properly communicated to subordinates, suppliers, and clients located around the world. 2) It outlines ordering meeting notes, producing specific directions, communicating directions, and follow up. Local communication allows for face-to-face interaction but abroad recipients require different languages, cultures, and time zones. 3) Mediums like face-to-face, conference calls, email, and mail are evaluated for communicating with local and abroad recipients, weighing pros and cons of each like costs, technical issues, and time zone differences. Special care must be taken for abroad recipients regarding language, cultural norms, priorities and senses of time.

1. Irene Bosi
Question F
IE Business School
Fall 2016

2. You have just participated in an
important meeting with your superior.
How will you ensure that every part of
the instructions you received will
properly reach all subordinates,
suppliers, and clients, located in
different parts of the world?

3. Step of actions:
1) Order the notes taken at the meeting
2) Produce specific directions for : • Clients
• Suppliers
• Departments
3) Communicate the directions
4) Followback
Go to the next page for important considerations

4. Local Recipients vs Abroad Recipients
• Possible face to face
interaction
• Probably common
language shared
• Probably similar culture
• Faster to communicate
information
• Reduced means of
communication
• Different languages are
spoken
• Different cultures
• Different time zones

5. Choosing Mediums of Communication
Face to Face  Local Recipients
PRO
• You are sure the
recipients receive the
information
• Immediate feedback
• Dynamic
communication
CONS
• The recipients may not
have enough time to
metabolize the information
• Not cost effective
• Very time consuming

6. Conference Call
Or Skype  Both Local and Abroad Recipients
PRO
• Immediate Feedback
• No transfer need
CONS
• Possible technical issues
• Possible language issues
• Hard to organize if different
time zones are present
• Difficult if working with/looking
at documents while on the call.

7. E-mail  Both Local and Abroad Recipients
PRO
• Probably cost effective
• Fast
• People do not have to be
present to receive an email
• Can be sent at any time
• You can keep a copy
• Messages can be encrypted
so you can send confidential
information
CONS
• Some people change their
email address quite often
• Message can be mislead
• Spam
• May have to wait long to get a
reply

8. What you need to take into account with
abroad recipients:
- Make sure not to use slang
- Perceive the unspoken rules
- Consider that the level of engagement differs because of
time zone differences
- Consider local priorities
- Consider that different cultures have different sense of time
- Thick accents may lead to incomprehension

9. Thank you for your time