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Get a Little Help with Your Help Desk Application

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Iron Speed
Iron Speed
TechnologieBusiness
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Building a Help Desk Application Moderator: Jill Giampedraglia Presenter: Kirill Dmitriev We will start momentarily… Audio: Dial-in or use Voice over IP
Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Covered in this Course ,[object Object],[object Object],[object Object]
To get most of Iron Speed Designer prepare your database first! ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Normalize Schema
Create Child Tables for 1-to-Many Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create Separate Lookup Tables ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Index! ,[object Object],[object Object]
Naming conventions ,[object Object],[object Object],[object Object],[object Object]
Fields Data Types ,[object Object],[object Object],[object Object],[object Object],[object Object]
Create Database Views for Complex Queries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Declare Primary Keys in your Database ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Declare Foreign Keys in your Database ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create Virtual Foreign Keys in Designer ,[object Object],[object Object],[object Object]
What is Help Desk Application? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CRM: Sales Management ,[object Object],[object Object],[object Object],[object Object]
CRM: Support (Help Desk) ,[object Object],[object Object],[object Object],[object Object],[object Object]
CRM: Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Building Help Desk with Iron Speed Designer? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tips and tricks ,[object Object],[object Object],[object Object],[object Object],[object Object]
Tips and tricks ,[object Object],[object Object]
Create an Application: Application Wizard ,[object Object]
Questions?

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Get a Little Help with Your Help Desk Application

  • 1. Building a Help Desk Application Moderator: Jill Giampedraglia Presenter: Kirill Dmitriev We will start momentarily… Audio: Dial-in or use Voice over IP
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Notes de l'éditeur

  1. Create counts for Account Company -> contacts and promotions Create drill down to them Add quick add button
  2. Create counts for Account Company -> contacts and promotions Create drill down to them Add quick add button Cases -> Problem History. Remove extra menu.