SAP Billing for Toll Collect

SAP BRIM for Toll Collect
Being Smart & Innovative In Your Revenue Management
Executive Overview Presentation
Isabelle ROUSSIN - SAP

© 2013 SAP AG. All rights reserved. 2
© 2013 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.
The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or
warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group
products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in
Germany and other countries.
Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

Market Drivers Solution Overview Scenarios Benefits
What are the Main
Challenges Influencing
Your Business?

Regulation
Compliance
Traffic Congestion
Security
Competition /
Recession
Challenges
Raise Funds
Operate Better
Public-Private
Partnerships
Impacts
$7,8B

Road transport accounts for 16% of global man made CO2 emissions
On more congested roadways, the number of crashes increase
Worldwide Challenge: Reduce Traffic Congestion
Improve road and rail networks will be crucial for sustained
productivity and competitiveness. Congestion may cost the
economy of England £22 B a year in lost time by in 2015 -
Rod Eddington, UK government report 2006
World’s world traffic jam in China,
Hebei province, with 110 km
during 12 days in August 2010
India has a large number of increasing vehicles
as the increasing number of middle class can
now afford to buy the vehicles
The cost of congestion is more than $120 billion,
nearly $820 for every commuter in the U.S
Transportation Institute , 2011
Traffic during peak hours in major Australian cities, such
as Melbourne, Sydney, Brisbane and Perth, is usually
very congested and can cause considerable delay for
motorists

Comply to Regulation,
Create Public-Private Parternships…
European Electronic Toll Service
Under Directive 2004/52/EC, states that have set up an electronic
road toll system must propose EETS for utility vehicles no later than
three years after entry into force of a decision defining the technical
specifications for this service.
The Transportation
Working Group (TPTWG)
Aims to achieve the liberalization of transportation
services and works to enhance the safety of APEC
transport systems to encourage economic development
in the Asia-Pacific region.
62%
of U.S. motorists believe the federal
government should invest more money to
improve roadways. The vast majority of drivers
(81 %) also believe the federal government
should do more to improve the condition of
roads and bridges – Survey AAA 2012
$ 65B
In land-based infrastructures will be invested
in the next few years by the Brazilian
government through a Public-Private
cooperation

$7,8 B
By 2018 of revenue for ETC
systems with 20,7% CAGR in
China
GIA – May 2013
Focus on Electronic Toll Collect to Generate Funds
RAISING FUNDS
Many problems can be solved by
using existing infrastructures
better, with less asphalt and more
silicon
“”
ENVIRONMENTAL
IMPACT
POLITICAL
OPPOSITION
SOCIAL IMPACT
PUBLIC –PRIVATE
OPTIONS

Regulation
Compliance
Traffic Congestion
Security
Competition /
Recession
Challenges
Raise Funds
Operate Better
Public-Private
Partnerships
Impacts
$7,8B
Segment of
« One »
Manage Value
Chains
Streamline IT
Process
Solution
Innovate on
Pricing B
R
I
M Attract
Investments
Environment
Impact
Results
Compliance
Operational
Excellence

Smart Road Usage - Innovation in Business Model
Pay your road toll,
your parking and
your gazoline with
the same badge
20%average road speed improvement,
with proper pricing models helping
to change road usage patterns
Vouchers
E-billing Segments

Transactions Flows Through New Value Chains
• Change behaviours
• Cause modal shift / balance
• Enhance Travel experience
• Journey efficiency enhances regional commercial attractiveness
• Encourage more inward investment / business ( and votes?)
• Deliver of green/sustainable agenda

Reduce Opex By Streamlining the IT Process
Defining a common back office with convergence of revenue streams
Fuel Charge Parking E-Vehicle Charge Car Wash
Collection / Reimbursement
Chargeable Items
Rating & Charging
Financial Customer Care
Billing & Invoicing
Bike HireToll Charge
Mobile Phones
Contactless
Card
Event Bundling
Credit Card
Vouchers
Cash desk
OBU
Finance

Personnalize by Addressing Segment of One
Simplify Business Interactions while Meeting Real Time Expectations
Real Time
Insight for True
customer 360°
view
1:1 customer
engagement
Real Time Execution
for context sensitive
offerings

From Business Challenges To Technical Needs: BRIM
Innovative Pricing & Bundles
Commission Partners
Pricing,
Rating &
Charging
Collect
&Pay
Bill &
Invoice &
Settle
Customer
& Partner
Financial
Care
Analytics
Consume to Cash Analytics
Consolidate Billings
Manage Efficiently
Credit & Collection
Handle Hybrid payments
Analyze Customer Usage
Convergent
Mediation

Closed Loop between
Business Need and IT
Constraints

From Business Process to Solution
Convergent Mediation
Convergent
Invoicing CFM
Convergent
Charging

Awarded
DigitalRoute is the 2011
Stratecast Global CSP Billing
Mediation Competitive
Strategy Innovation Award
Winner
SAP Convergent Mediation
Integrate new and old systems more simpler
 Collection of multiple data streams
 Merge asynchronous data together
Ensure data quality
 Error detection, with de-duplication
 Alarm and monitoring management
Transform raw data in usable information
 Data enrichment in real time
 Aggregation and counting
Standardize Data format across platforms
 Translate protocols and formats to create new unified data format

“”The flexibility and speed at
which we could create and
modify price plans was
second to none. It is so user
friendly that now even non-
technical financial managers
are able to introduce new
tariffs.
Raphaël Bichon, Project
Manager SFR
SAP Convergent Charging
Easy to Use
 Visual design of charging models with
complex discounts, surcharges,
apportionment
 Service-agnostic, proven
 Rapid time to market
 Support for multi-sided partner-centric
models
 Support prepaid, postpaid and hybrid
charging
High Performance
 Calculate prices and charges for
hundreds of thousands of transactions
per second for hundreds of millions of
customers
DEMO

Consolidate multiple upstream
systems for a single view of the
customer’s account
 Flexible invoice aggregation & presentation
 Configurable invoice discounting
 Integrate seamlessly with accounts receivable
and payable for interest calculation,
adjustments, etc.
 Handle both customer invoicing and production
of payment statements for partners in a single
solution
 Transactional journey by journey financial view
Scalable Solution
 High volume capabilities
32%
decrease in errors when
A/R and billing are
integrated so open items
are generated at the
same time as the bill
Source: SAP
Performance
Benchmarking
SAP Convergent Invoicing
DEMO

74%
Decrease in billing and
collections cost as
percentage of revenue
with optimized collections
and dispute handling
Source: SAP Performance
Benchmarking
SAP Customer Financial Management
Automation & Optimization
 Automate routine tasks
 Optimize efficient cash collection
through segmented strategies
Transparency On Revenue
 Monitor an up-to-date picture of
customer payment behavior
 Comply to accounting standards
Customer Satisfaction
 Immediate access to customer
contracts & payment instruments &
accounts
DEMO

SAP Convergent Charging and Invoicing scale massively
A series of benchmark tests were run in Q4 2011 in IBM Labs in Montpellier,
France, to measure the massive scalability of SAP Convergent Charging & SAP
Convergent Invoicing on IBM platforms.
773,000
2.8 B
events / sec
events / hour
subscribers
200 M
Market Leading Results
SAP Convergent Charging
100,000
1175
billable items
invoices/secsubscribers
50 M
SAP Convergent Invoicing

Efficient Revenue Management: increase customer
satisfaction and improve financial performance with a converged
view of customer accounts, receivables, payables and disputes.
Deployment Flexibility: deploy a complete, integrated
customer care and next gen billing system, or choose to deploy
in smaller implementable steps for targeted incremental value.
Don’t reinvent the Billing Wheel!
Business Agility: launch innovative pricing, charging and
billing models, faster: open up smart revenue stream,
personalize your B2B offerings and get to know your customers
1
2
3
Summary

Explore Different
Scenarios

Ascendi Group – Transforming Toll Collection

Beat Your Competition

BRIM Performance
KPI Industry Benchmark Improvement Potential
Time to implement new
pricing offers
Price/performance for
rating (TPS per CPU core)
Days sales outstanding
(DSO)
launch in hours
not weeks
150%
20%
1 day 90 days
30
days
470 5 400
2 140
0 90 days
54
days

© 2013 SAP AG. All rights reserved. 27Internal
… Price services in a way to be profitable
… Manage apportionment with partners
… Invoice services the way the customer
expects or demands SLAs
… Recognize revenue in line with to legal
regulations
… Deal with short and non-payments, credit
issues, and disputes in an efficient way
… Acquiring new business and keep existing
one
imagine
Let’s Work on Your Future Together

Thank you
Isabelle ROUSSIN
VP Solution Management Next Gen Billing
Transportation, Logistics, Postal, Utilities
Mail: isabelle.roussin@sap.com

© 2013 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.
The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or
warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group
products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in
Germany and other countries.
Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

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