Nursing Leadership and Management Project. Combined BSN-MSN ARNP program for Foreign Educated Physicians. at FIU. Biscayne Bay Campus . North Miami. Dec. 2013.

1. North Miami Beach Community
Healthcare Center
Isabel Barradas, Domingo Benitez, Harry Jean, Edgar Matamoros, Ibis Menendez
and Wilmer Santiesteban
Florida International University

2. North Miami Beach Community
Healthcare Center
We believe that every person should enjoy a level of
health that allows them to develop themselves fully.
Health is critical to being able to participate in
learning, working, contributing to your family and
community and reaching your fullest potential.
We provide a low cost-effective service to our clients
while our qualified health care professionals promote
safety, security, privacy, and independence.

3. North Miami Beach Community
Healthcare Center
North Miami Beach Community Healthcare Center(NMBCHC) has been created with one
purpose: to meet our patients’ needs and the wellbeing of their families.
NMBCHC takes a holistic culturally friendly approach of care: learning about all facets of
the patient’s life, including cultural background, how they affect health, and how they
interact.
We offer professional attention and personalized treatment to our clients.
NMBCHC offers the following services:
I. Adult Medicine Our Internal Medicine department provides services for both acute and chronic
illnesses.
II. Pediatrics Community Health Center provides care to children and families, starting from pregnancy
and birth, through infancy and childhood.
IIII. Women’s Health offers: Gynecological (GYN) exams / Pap smears; Colposcopy; Cervical Cancer
Screening; Family Planning; Pregnancy Testing; Full Prenatal and Post-partum obstetrical care;
Ultrasounds; STD testing; Diagnostic Testing; Walk-in Services; Nutrition Counseling.
IV. Social Services and Outreach :helps qualified uninsured patients to apply for Medicaid program
services.

4. North Miami Beach Community
Healthcare Center
Philosophy
Our differences as individuals are essential to our identity but
we also have similarities that play a substantial role in our
interaction with other individuals, groups or communities.
Our healthcare approach is holistic and
Transcultural, because in despite of all the cultural
differences it addresses a necessity to build on a strong
foundation which is healthcare, virtually applicable to all
persons, transcending borders, languages and beliefs
allowing the nurses do the best in favor of their patients
regardless nationality, race, beliefs and life ways.

5. North Miami Beach Community
Healthcare Center
Vision Statement:
Our purpose is to provide access to quality health care that is
patient-focused in delivery and maximizes all available
resources within a cultural competent framework.
Mission Statement:
Our mission is to improve healthcare access and minimize
health disparities within the community, by providing quality,
comprehensive, culturally-proficient, primary and preventive
healthcare services with respect and dignity.

6. North Miami Beach Community
Healthcare Center
GOAL
The main goal of NMBCHC is to improve the quality of
healthcare delivery to adults, children and women by combining
comfort, convenience and outstanding service.
NMBCHC implements programs and services to attain the
following objectives:

7. North Miami Beach Community
Healthcare Center
OBJECTIVES
I.
Make coverage more cost effective for those who have
insurance, and extend affordable coverage to the uninsured.
II. Improve healthcare quality and patient safety
III. Emphasize primary and preventive care linked with community
prevention services
IV. Reduce the growth of healthcare costs while promoting highvalue, effective care
V. Ensure access to quality, culturally competent care for
vulnerable populations
VI. Promote the adoption and meaningful use of health
information technology

8. North Miami Beach Community
Healthcare Center
Organizational Chart
Medical Director
ARNP
Nursing Director
RN
Gynecology ARNP
General Manager
Internal Medicine
ARNP
LPN
Pediatric
ARNP
LPN
Social Worker
LPN
Secretary
Billing Clerck
Maintenance

9. North Miami Beach Community
Healthcare Center
Managerial Nursing Position Job Description
Position Title: Director of nursing for the North Miami Beach
(NMB) Community Healthcare Center (CHC).
Educational Requirements:
1. Registered Nurse = NCLEX
2. 5 Years of experience as RN
3. MSN or MBA
Responsibilities and Duties
i. Main/Primary
ii. Others

10. North Miami Beach Community
Healthcare Center
Interview Guide Form
I.
How did you first become aware of this center and are you
familiar with our company philosophy?
II.
Are you currently employed? , if yes where is your place of
employment?
III.
What is your current position? Please list your responsibilities?
IV.
How long have you been working for your most recent
employer?
V.
May we obtain references from your previous employer?
VI.
Have you been previously employed as a Director of Nursing? If
yes, please share your experiences with us?
VII.
Have you ever held a managerial position other than Director of
Nursing? If yes, tell us about your experiences.

11. North Miami Beach Community
Healthcare Center
VIII. Are you comfortable taking directions from a supervisor?
IX. Have you ever received disciplinary measures while
previously employed? If yes, please explain the situation or
incident in detail.
X. What are your strengths and weaknesses as an employee?
XI. What traits should a good employee posses?
XII. Tell us about any future career goals that you would like to
achieve?
XIII. Tell us about yourself?
XIV. If you make a medical error what steps would you take to
correct the situation? If another healthcare professional make
the same error how would you address the situation?

12. North Miami Beach Community
Healthcare Center
XV. How do you feel about missing days of work? Do you have a
good attendance record?
XVI. Have you ever had a differing professional point of view with a
immediate supervisor? If yes, how did you resolve the issue?
XVII. How would you resolve a conflict with a subordinate?
XVIII. Can you explain a most stressful work related situation that
affected your job performance? And how did you resolve that
particular situation?
XIX. If while on duty you witnessed another employee abusing an
elderly client who was diagnosed with Alzheimer disease, what
would you do?
XX. When will you be available to start this position?
XXI. Would you like to ask any question related to this interview or
the position?

13. North Miami Beach Community
Healthcare Center
Performance appraisal form
Employee Category:
Name:
Department:
Position Title:
ID #:
Evaluation Date:
Evaluation Type:
Annual___
Other___
A.-PERFORMANCE RATINGS:
1Unsatisfactory
2Below expectation
3Satisfactory
4Above average
5Outstanding

14. North Miami Beach Community
Healthcare Center
B. PERFORMANCE STANDARDS/JOB EXPECTATIONS:
1.-JOB KNOWLEDGE
a-Possesses knowledge and understanding of assigned duties
responsibilities, policies and procedures to perform duties for position.
b- Possesses adequate technology proficiency for the position.
c- Embraces the perpetual quest for new knowledge and awareness
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
2.-WORK PRODUCT:
a- Accuracy, timeliness, professionalism, and thoroughness of work
produced required for the position
b- Completes acceptable quantity of work required for position
c- Compliant with safety standards and expectations
d- Meets customer’s needs through commitment to exceptional
outcomes, innovation, quality and quality improvement, safety, and
effective care
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1
2 3 4
5

15. North Miami Beach Community
Healthcare Center
3.-COMMUNICATION AND JUDGEMENT
a-Listens attentively
b-Expresses self in clear manner
c-Analyzes problems or procedures and selects the correct course
of action.
d-Makes logical decisions
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4
5
4.-TEAM WORK:
a-Nurtures a spirit of cooperation and teamwork. Values and
seeks input and expertise of others.
b-Contributes to the team environment by working effectively
with others. Can resolve problems with others.
c-Contributes to a positive team by acting positively; discourages
gossip and negative talk.
1
1
2
2
1 2
3 4
5
3 4
5
3
5
4

16. North Miami Beach Community
Healthcare Center
5.- MANDATORY COMPLIANCE (as applicable):
a-Maintains current licensure registration
required of all the staff members.
b- Attends to mandatory orientation programs,
workshops and courses requires for the company.
c- Keeps up with the updating in computer technology
1
2
3
4
1 2 3 4 5
1 2 3 4 5
6.- MANAGEMENT AND SUPERVISORY POSITION
1-INTEGRITY
a-Truthful, equitable and honest in performing all aspects of the
position patient care, education, community contribution
b- Fiscal/administrative management using cost-effective
methods
c-Gets along well with the rest of the staff
5
1
2
1 2
1 2
3 4
5
3 4 5
3 4 5

17. North Miami Beach Community
Healthcare Center
2- LEADERSHIP
a-Create directs, and guides team effort toward common
objectives
1 2 3 4 5
b- Uses financial resources efficiently and understands
revenue objectives
1 2 3 4 5
3-HUMAN RESOURCES MANAGEMENT
a-Assesses the needs of the staff
1 2 3 4 5
b-Conducts bi-weekly staff meetings to discuss needs and
requests
1 2 3 4 5
c- Works well with administration
1 2 3 4 5

18. North Miami Beach Community
Healthcare Center

19. North Miami Beach Community
Healthcare Center
Conclusion
NMBCHC is in summary a culturally sensitive and oriented initiative
with a strong planned stage, created by people with a main goal of
service as a vocation providing access to quality health care that is
patient-focused in delivery and maximizes all available resources
within a cultural competent framework.
NMBCHC main goal is to improve the quality of healthcare delivery
to adults, children and women by combining comfort, convenience
and outstanding service.
“Our hope is to become the first and the best choice for our
diverse clients and their families in our area of impact”.

20. North Miami Beach Community
Healthcare Center
References
Braveman, P. A., Kumanyika, S., Fielding, J., LaVeist, T., Borrell, L. N., Manderscheid, R., &
Troutman, A. (2011). Health Disparities and Health Equity: The Issue Is Justice.
American Journal Of Public Health, S149-55. doi:10.2105/AJPH.2010.300062
Dudas, K. I. (2012). Cultural competence: An Evolutionary Concept Analysis. Nursing
Education Perspectives, 33(5), 317-321.
Educationportal.com (2013). Director of nursing: Duties, requirements and responsibilities.
Retrieved from http://educationportal.com/articles/
Director_of_Nursing_Duties_Requirements_and_Responsibilities.html
Gracia, J., & Koh, H. K. (2011). Promoting Environmental Justice. American Journal Of Public
Health, S14-6. doi:10.2105/AJPH.2011.300406
HHS announces new health promotion, disease prevention agenda. (2012). American Nurse,
44(1), 9.
HHS releases final healthy people goals for 2020. (2011). Contemporary
Pediatrics, 28(12), 13.

21. North Miami Beach Community
Healthcare Center
Morris, K. (2011). Issues & answers. Ohio Nurses Review, 86(3), 16-17.
Nweke, O. C., & Lee, C. (2011). Achieving Environmental Justice: Perspectives on
the Path Forward Through Collective Action to Eliminate Health
Disparities. American Journal Of Public Health, S6-8.
doi:10.2105/AJPH.2011.300377
Parker, M. E., & Smith, M. C. (2010). Nursing theories and nursing practice. (3rd
ed.). Philadelphia, PA: F. A. Davis Company.
Senzon, S. A. (2011). Five Keys to Real Transformation in Health Care. Journal Of
Alternative & Complementary Medicine, 17(11), 1085-1089.
doi:10.1089/acm.2011.0671
Sullivan, E. J. (2012). Effective Leadership and Management in Nursing (8th ed).
Upper Saddle River, NJ: Pearson Prentice Hall.
University Alliance Online (2013). A clinical nurse manager position can
provide opportunities for leadership and professional advancement.
Retrieved from http://www.jacksonvilleu.com/nursing-degreeresources/clinical-nurse-manager-job-duties-education/

22. North Miami Beach Community
Healthcare Center