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Source: http://www.flickr.com/photos/ivanwalsh/4006230793/

PROVIDING PD FOR LIBRARY
SUPPORT STAFF AT TTS
ISLN Meeting Feb 2014
Tanglin Trust School
TTS Library team and Lisa Cannell
Source: http://pixabay.com/static/uploads/photo/2012/11/04/05/35/learn-64058_640.jpg

WHAT IS PD?
Activities designed to encourage
professional learning
Job Shadowing:
the name given to the opportunity to observe
or “shadow” someone doing their job
Azlinda Abdullah
Senior Library Officer

Tanglin Trust School 2014
Shadow period : 18th to 22nd Nov 2013
Library : Junior School Library

Person being shadowed :
Sheue Mui, Senior Library Officer

2
Sharing of
daily
operations

Learning
new ideas
and
practices

Widen work
experiences

Ability to
assist in
time of need
4
6
Book Purchasing via Book Depository : learning
how to place orders and make payment online

Cataloguing of new books : staff are allocated hours
to be off counter for this duty

Circulation desk: books returned and borrowing
process

Shelving the collections : done after school hours or
break time with student helper assistance at times

Charging of iPads/itouches in order to be ready for
use!
Firefly : adapted by Junior Library to highlight their
on going services, promotions and activities
iPads : all students are allowed access to iPads
during library lesson and break time and its first
come first serve basis!
Cool device : a remote charger which allowed
charging of 20 ipods/itouches are any one time.

Display corner/items : Simple, eye-catching and
adorable for the younger age children.

Junior Guided Reading Collections : for class use by
tutors based on themes/topics for the term
10
Source: http://www.flickr.com/photos/epublicist/8718123610/

WHY DO WE THINK PD PROVISION
FOR OUR LIBRARY SUPPORT STAFF IS
IMPORTANT?
Libraries are changing rapidly
Library
Visits

Nurul
Library Officer

Joana
Senior Library Officer (PDC)

Tanglin Trust School 2014
Canadian
International School
Australian
International
School
NLB
Supply
Centre
NLB Supply
Centre
Singapore
Polytechnic
Singapore
Polytechnic
Collection
Comparison
Library System

2
Adapted Ideas
Applying what we‟ve seen to our library
• Installing compact shelving
• Reorganising our adult fiction books by genre
The nature of information itself is
changing

http://www.flickr.com/photos/foolstopzanet/5361319682/sizes/m/in/photostream/
Sheue Mui

Uma

Azlinda

Tanglin Trust School 2014
http://conference.ifla.org/past/2013/ifla79.htm
2
There were a total of 224 sessions. I attended 20. The
following are the sessions I found interesting and inspiring:
The library and the city – Library buildings and equipment
Future libraries – Infinite possibilities
– opening address by IFLA President Dr. Ingrid Parent
Are Libraries ready for the big change: Prof. Chan Heng Chee
Open Access in the context of full lifecycle of Knowledge
Management - Knowledge Management
IFLA projects “ The World through Picture Books” and “Sister
Libraries”
Required skills for children and youth librarians in the digital age
Sheue Mui
Images taken from http://conference.ifla.org/past/2013/ifla79.htm
My first opportunity to attend an event with international
participants. It was an eye-opening and fruitful experience.
Opportunity to listen to others’ valuable work experiences and
best practices
Awareness of library programmes and initiatives both
locally and worldwide
Finding out about the trend and directions in which
libraries are heading
Learning about e-books and libraries on the go

Learning about new technology for modern libraries

Reflecting on the role of a librarian
Sheue Mui

Images taken from http://conference.ifla.org/past/2013/ifla79.htm
These are some of the programmes that we attended that were
relevant to our interests and areas of responsibility.
Library building and equipment, school libraries with information literacy,
science and technology libraries
Digitization, exploring an e-book future
Uma
Data / Text mining – a librarian overview, images usage
IFLA projects “ The World through Picture Books” and “Sister
Libraries
Haiti three years after the earthquake – the never ending story

Future Libraries – Future Librarians – Future Skills
Azlinda
A rare opportunity given to us to experience the IFLA congress in
Singapore. Some of the lessons learnt and experience gained.

A chance to meet and mingle with other delegates from various
countries
Learning the technology adapted by local and worldwide
libraries
Azlinda
Learning the roles librarians play and what the future holds
for them
Strides in the field of libraries, information literacy
Policies created, guidelines followed, paths taken to achieve
libraries’ goals and objectives
Fav tracks – Open access and digital resources, Tools and
techniques, Ideas, innovation, anticipating the new
Uma
10
Staff are joining with limited library
qualifications

http://farm6.static.flickr.com/5137/5393160976_435eb86606_m.jpg

Only Masters in Library and Information Studies available in Singapore
Noryati
Library Officer

NLBA / WDA
courses
Atiqah
Library Officer

Tanglin Trust School 2014
WDA Higher Certificate in
Library and Information
Services (HCLIS)

Support Collection Maintenance (2 days)
+
Support Acquisitions and Serials Work (2 days)
+
Provide Loans and Membership Services (2 days)
+
Support General Reference and Information Enquiry Work (2 days)
+
Support Collection Maintenance Works (2 days)
+
Support Bibliographic Control (3 days)
http://www.approachthecoach.co.uk/do-people-listen-to-you

Oral questioning

http://blogs.cornell.edu/culconservation/2013/02/19/boo
k-repair-with-natasha/

Written assignment

Practical test

Role play
The trainers
Trainer
NUS Library
NLB

Bible college
library
Me!

SPH Library
UWC
Library
Kinokuniya

SP Library
MINDEF
Library

Raffles
Institution
Library
WDA Advanced Certificate in
Library and Information
Services (ACLIS)
Administer Library Operations (2 days)
+
Support General Reference and Information Enquiries (2 days)
+
Support the Management of Promotion and Outreach Activities (3 days)
+
Support the Management of Bibliographic Control Work (3 days)
+
Support the Management of Circulation and Membership Services (3 days)
+
Support the Management of Acquisitions and Serials Work (3 days)
+
Coach for Service Performance (3 days)
+
Support the Management of Collection Maintenance Work (2 days)
Module

2014 ACLIS Training Schedule
Training
Assessment
Training
Assessment
Dates
Dates
Dates
Dates
1st Intake
2nd Intake

Venue

6 & 7 Jan

16/17 Jan

5 & 6 Aug

14/15 Aug

Toa Payoh
NLBA

Support General Reference
and Information Services

18 & 19 Feb

25/26 Feb

24 & 25 Jul

30/31 Jul

Toa Payoh
NLBA

Support the Management of
Promotion and Outreach
Activities

3,4 & 5 Mar

11/12 Mar

13,14 & 15
Aug

20/21 Aug

Toa Payoh
NLBA

Support the Management of
Bibliographic Control Work

18,20 & 21
Mar

25/26 Mar

27,28 & 29
Aug

1/2 Oct

Toa Payoh
NLBA

Support the Management of
Circulation and Membership
Services

27,28 & 29
May

4/5 Jun

10,11 & 12
Sep

17/18 Sep

Toa Payoh
NLBA

Support the Management of
Acquisitions and Serials Work

21,22 & 23
May

29/30 May

24,25 & 26
Sep

1/2 Oct

Toa Payoh
NLBA

Administer Library Operations

Coach for Service
Performance
Support the Management of
Collection Maintenance Work

Date, Duration & Venue depends on training provider.

26 & 27 Jun

2/3 Jul

30 & 31 Oct

5/6 Nov

Toa Payoh
NLBA
Promotional and Outreach

SOP Workflow
How we make PD happen…

Lisa Cannell
Director of CPD

http://www.flickr.com/photos/cpjobling/5030364288/sizes/m/ihttp://thelearningnation.blogspot.sg/2013/12/educating-educators.htmln/photostream/
Rozanah Che Deraman
Library Officer
Infant Library

Vani Chandra

Assistant Library Officer
Junior Library

Jaaziel Job
Assistant Library Officer
Infant Library

Job Swap Experience
Tanglin Trust School 2014
Senior Library
•
•
•
•

Two-weeks stint in Senior Library
Circulation
Online resources
Administrative duties
Week 1
Week 2
Junior Library
Contributions
Infant Library

Infant School Mathematics
Workshop

Art Work by Infant students and visiting author
Polly Dunbar based on the book Flyaway Katie

Book Paddles
http://thewritersguidetoepublishing.com/wp-content/uploads/2012/10/Benefits-Picture-WORD-300x225.jpg

• I have gained valuable knowledge about how the Infant
Library works
• My skills have been sharpened through working in a different
library
• I have created close bonds with patient and kind colleagues
• I have gained more confidence working in a different
environment.
Constraints to PD

http://pixabay.com/p-143460/?no_redirect

• Money
• Time
• Mind-set
PDC support staff budget 2013-14
TLRC SENIOR $3,985
Suzanne Parfitt
Uma Manikantan
Nur Atiqah Bte Ismail
Nurul Huda Bte Abubakar
Susan Peart
Azlinda Bte Abdullah
Joana Kristina Gloria
Noorazizah Bte M Kamali
Shou Xiao Mang

Sulastri Foo

TLRC JUNIOR $1,515
Yap Sheue Mui
Foo Mui Sin
Vani Chandran
Josephine Chang (Resources Assistant)

TLRC INFANT $1,515
Jaaziel Job
Rozanah Che Deraman
Noryati Bte Mohd Nor

Annie Lee (Resources Assistant)
Money issues

http://farm9.staticflickr.com/8028/6988272680_8146a984c3_o.png

• Job shadowing and job
swaps
• Visits to other libraries
• Volunteers for conference
support

• MOOCs
• TED talks
• Professional journals
Susan Peart
Reader Advisory
Assistant

Su Foo
TLRC
Administrator

STUDY TOUR
1
Ngee Ann Polytechnic

Singapore Polytechnic

National Library
Board@ Chinatown
2
Singapore Polytechnic

Student designed furniture

Harry Potter Corner
Shelving is mobile to allow changes
to the look & feel.

A Lego corner for
Architectural
students to build
their designs
SP utilises the space
to a maximum

Creating dual
purpose areas

Thinking outside the box, on
furniture you may can write on it!
Catching up
on the latest
news, or need
to talk as a
group, there
were so many
choices.
Ngee Ann Polytechnic

I was sceptical of the mess, but
staff said it worked very well.

The internet café proved to be very popular
with students
Prep for Chinatown walkabout: a little orientation recce , and a trip to the
Chinatown Visitors Centre for maps + some fact-finding…

7
Now I know: Pagoda, Temple and Smith Streets run parallel to
each other and are cut across in the middle by Trengganu
Street and Sago Lane!!

8
Chance to be a
practising
foodie –
selecting a
variety of dim
sum catering to
different tastes.

9
Sri Mariamman Temple - built in 1827,
the oldest Hindu temple in Singapore and
I’ve never stepped foot in it! Apparently,
Pagoda Street and Temple Street were so
named from this ornate building.
Buddha Tooth Relic Temple – who would have thought that one
can find a tranquil garden and a beautiful Tibetan prayer wheel
at the roof top?

10
Time issues

http://www.flickr.com/photos/alancleaver/2661425133/sizes/m/in/photostream/

• Online professional development short
courses
• In-house training (ICT, curriculum and library
based) during holidays or for short 30min/1
hour slots
EPQ online
training: the role
of school librarian
Xiao Mang

Tanglin Trust School 2014
www.aqa.org.uk/programmes/aqa-baccalaureate/extended-project/the-aqa-epq

2
Aim of the course
• Focus on the EPQ qualification, run by SLA (School
Library Association, www.sla.org.uk/cpd-epq.php)
• For library staff to gain knowledge and to put it to
practical use

3
How the course is conducted
• Six modules with
suggestions for practical
work and resource links
• Participants go through
the modules at their
preferred time and pace
Achievement:
a certificate of
participation from
SLA
Module 1: Why undertake the
EPQ ?
Module 2: What does EPQ entail
and what role do staff play?

http://www.york.ac.uk/media/educationalstudies/documents/curriculumprojects/EPQ.ppt

6
Module 3: Time Management,
Choosing a Topic and the Production Log

Module 4: Assessment and mark
scheme for EPQ

http://ofqual.gov.uk/wp-content/uploads/2013/09/criteria_for_the_extended_project.pdf

7
Module 5: Research, Resources and the
Taught Element
• Support of searching, selection and
evaluation of the resources

Module 6: Presentation and the Written
Report
• How school librarian can help with academic
honesty and presentation skills

http://www.york.ac.uk/media/educationalstudies/documents/curriculumprojects/EPQ.ppt

8
Benefit of the course
• A better understanding of the whole
EPQ program
• Broader knowledge about EPQ
resources
• Think and perform more proactively in
practical referential tasks

http://www.theguardian.com/teacher-network/2012/sep/04/dissertation-project-challenges-traditional-edcuational-assessment

9
Other online CPD courses
• Opportunities for school librarian to catch
up with the latest technology and skills
• Time flexible
• Libguides online training sessions, etc.

http://help.springshare.com/training/recordings

10
Mind-set issues

http://www.flickr.com/photos/katerha/4498056752/sizes/m/in/photostream/
Staff Training for
Teachers:
Turnitin
Uma Manikantan
TLRC Systems Administrator

Tanglin Trust School 2014
What?!! „Training‟?
Turnitin – Widely used
web-based software for
plagiarism tracking
Sharing of information
between staff
 Walk-through of
process flows…
 Tips, hints
®

2
Objectives of session…
 To set common
parameters for Turnitin
classes
 To answer queries,
share information

3
How? Talking? Hands-on?
• PowerPoint slides, with
screen captures
• 12 minutes each session for
30-40 staff
• quick verbal input
• demo with Staff access to
PCs for hands-on classroom
• experience
4
What it looked like!

5
Main points covered
Log-in
Create class, assignment
with submission options
Enrol students in class
Submit work, view
OriginalityCheck® reports

6
Preparation..
 Create Turnitin
accounts for all
staff
 A libguide for staff
to refer for „quick
steps‟
A powerpoint as a
guide for the
training session
7
The take-aways …
 Teaching staff
become more familiar
with new features and
process flows in
Turnitin
 Point of contact for
Turnitin queries
established
8
Training..

9
Image sources:
http://www.evolllution.com/opinions/why-professional-development-for-teachers-is-critical/
http://edcompassblog.smarttech.com
http://teacherpro.wordpress.com ,
http://blog.plane.edu.au
http://blog.euranova.eu/wp-content/uploads/2013/07/knowledge-sharing-image-cropped_10.jpg
https://figures.boundless.com/15992/large/5418401602-b78817bab2-z.jpeg
http://www.byo-cup.com/userimages/BYOGroup4.jpg

10
Sharing knowledge & reflection

http://www.riba-insight.com/myaccount/

• Notebooks
• Blogs

http://http://www.ribainsight.com/myaccount/blog.wikimedia.org/c/highlights/free-culture/freeknowledge/
Azizah

WRITE THAT
DOWN!

Atiqah

Notebook & Blogging
Annie

Tanglin Trust School 2014
Notebook

http://theredshoesowner.tumblr.com/

2
The
Serial
List-er!

3
The Record Tracker

Instruction to take note & date tracking

4
The IDEA Keeper

Sketches of a possible book display

Samples from the past

Pictures of ideas

The actual window display
5
http://referenceteamlibrary.weebly.com/

Our Links:

http://interactivezonelibrary.weebly.com/
http://unshelve.weebly.com/
http://ttsjuniorlibrary.weebly.com/

6
We’ve been stalking…

Our favourite bloggers

7
We SHARE some more

Web tools & useful websites

Sharing of “How-to”

Interesting finds

9
Learning POINTS

http://www.thriveart.com/blog/author/theresa/page/3/

10
What do you do to provide PD for your
support staff?

http://en.wikipedia.org/wiki/Wikipedia:Featured_picture_candidates/Your_Country_Needs_You
How could ISLN help provide PD for
support staff?

http://upload.wikimedia.org/wikipedia/commons/d/d8/Hands_of_God_and_Adam.jpg

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TTS ISLN PD presentation Feb 2014

Editor's Notes

  1. Hello. My name is Azlinda Abdullah. Hereby, I’m sharing with you on my Job Shadowing task.
  2. The agreed period was for a week at the Junior Library and the lovely lady assigned to this task was Sheue Mui, the Senior Library Officer in the Junior Library.
  3. Reason for this job shadowing is to enable us to be aware of other libraries daily operations and to apply the skills taught should the need arise to assist them.
  4. Before I can proceed to know how Junior library operates, I have to familiarise myself with the collections and layout of the library first. Checked out the lovely setting and decorations of the library.
  5. The exclusive Mezzanine Floor themed as Our World : many stories; is used for silent reading and accessing the iPads and iPods only. Interesting concept as students do adhere to the rules here.
  6. Though we are not serving the same group of students, the basic services provided are similar. Therefore I was very familiar with the Circulation process of the Junior Library.
  7. Everyone knows that no 2 libraries are the same therefore I am pleased to be given the opportunity to know the different platforms used to promote our library services.
  8. One thing that I can sum up after the week stay is that; I have truly enjoyed this job shadowing task and I would be glad to come back!
  9. Hi, everyone, I am Nurul and I am Joana and we’re going to share with you the libraries we’ve visited for our CPD over the course of 2 years.
  10. CIS library runs over two floors. It houses 40,000 books and the view overlooking the lake adds to the café-like charm of the library.
  11. Like Tanglin, students at the Australian International School are to store their belongings in the cubby holes when they are in the library.
  12. The NLB Supply Centre is where all the public libraries’ new booksare sentfor sorting and processing.This is where all the “technical processing” of materials occur.
  13. The conservation and preservation of rare materials and micro-filming are also carried out here. To prevent damage from occuring, safety precautions are taken by staff.
  14. At Singapore Polytechnic - Students can de-stress themselves by playing card games, board games and even Xbox! Here’s their XboxKinect Stations at their Media Zone.
  15. SP library is one of the most interesting libraries here in Singapore not only because of their displays but because of their “The Drawing Room” where you can scribble away on the writeable walls and tables.
  16. To cater to varying needs, different schools have different ways of cataloguing and shelving things.We use coloured stickers for our language books and place the barcode on the title page.
  17. Other libraries uses “Destiny” as their Library System Manager but here at Tanglin we uses “Oliver”
  18. Ideas we have seen in other libraries and adopted into our owninclude installing compact shelving to maintain our collection of textbooks betterand we’re looking forward to reorganising our adult fiction under genres.
  19. Being the global voice of the library and information profession, IFLA has indeed come a long to achieve what they have today. The congress has given me an insight on how libraries have evolved in their services, be it in the developing or developed countries. As such, this rare opportunity was indeed any eye-opener for me!
  20. IntroductionHi, I’m Yati Library Officer from the Infant Library and Atiqah, Library Officer from the Senior Library. We will be sharing with you our experiences on the staffs continuous professional development.Which year you attended the courseI attended Higher Certificate in Library and Information Services in 2010 and Atiqah attended in 2013.Last year I’ve completed the next level which is Advanced Certificate in Library and Information Services
  21. Courses are by WDA together with Library association of Singapore and National Library Academy. It is certified by Singapore Workforce skills qualification.
  22. HCLIS can be achieved by completing 5 modules. I use my CPD leave to take time off for class and assessments. Most class are 2 days long except bib control
  23. Assessments are open book, we can bring in our learner’s guide to the exam room & are tested by oral questioning with either role playing, written assignment or practical test.
  24. Our trainers are experience former librarians & polytechnic lecturers who keep lessons interactive by discussing real scenarios in workplace and how to deal with it
  25. modules are conducted in group and class discussion, a lot of sharing of best practices. I not only learn things from the book but by other library officer’s experiences too.
  26. ACLIS is a complete course that covers the lifecycle of library management at a supervisory level. To qualify for the ACLIS, all 8 modules need to be successfully completed which includes acquisitions, collection maintenance, circulation, bibliographic control, coaching and more.
  27. Here are the next course running dates. There are two intakes per year due to the popularity of the course.In total there’s 21 days of classroom lectures.Besides the close book assessment there are also assignments as well as oral and practical.
  28. Participants from different libraries shared their ideas and library practices which includes SOP, promotional outreach and many more. These are just some of the classroom group activities that we did.One of this is an example of an activity that was done by my group.We were tasked to do a workflow for a class visit to the library which can be used to coach a new staff.
  29. Having participants from both academic and non-academic libraries, this course allows me the opportunity to widen my experience, exchange ideas and apply the relevant for my own professional development.
  30. Hi my name is Jaaziel. Today, my colleagues – rozanavani and I will be sharing with you our experiences during The job swap programme. The job swap experience is a two week exchange pramme where TLRC staff were given the opp to exp working in different libraries as part of our Continuous Pro Dev.
  31. A group of ladies from the Charles Sturt University, Australia, came to Singapore last September on a study visit, where we were asked to accompany them to various libraries
  32. Su Foo and I were asked to escort these ladies to a few of our wonderful libraries we have here in Singapore
  33. I loved the ideas that the Architectural level at Singapore Poly had, their use of space and furniture made it warm and welcoming.
  34. I loved the the way space was used for dual purposes, for discussion work or quiet reading, the choice is yours.
  35. Food and drink are not allowed in our library. So having an Internet Café, I think, would prove very popular with our students
  36. I was asked to lead a walking tour of Chinatown for the CSU group. So I went on a little recce and dropped by Chinatown Visitors Centre!
  37. With 20+ visitors trailing at my heels, this meant no random U-turns so I needed to put names to streets and to check their orientation.
  38. In my planning I see Chinatown from a visitor’s perspective – from local food, traditional beliefs & practices to the little quirky objects present in our daily lives.
  39. Places I would usually walk by and take for granted are given a second look and in the process, I uncovered for myself some surprising information and new discoveries.
  40. Hello everybody, this is Xiao Mang, I would like to present the EPQ online training.
  41. The EPQ Qualification is offered by AQA. It is required for all A level students in our school.
  42. The EPQ online training aims to enable library staff to have a complete knowledge about the program to provide better support for students.
  43. The course consists of 6 modules. Candidates can go through the modules at their preferred time and pace.
  44. Upon completion, a certificate from SLA will be issued to the candidate as evidence of CPD.
  45. Module 1 and Module 2 introduce the background information and the structure elements about EPQ.
  46. Module 3 covers the three elements of EPQ and Module 4 talks about the assessment and mark scheme for EPQ .
  47. Module 5 and 6 talk about how to help students to search and select resources and address academic honesty in reports.
  48. After the course, I have a better understanding about EPQ and becomemore actively involved in helping students in referential tasks.
  49. There are many other online CPD courses available, they provide opportunities for library staff to catch up with technology and skills.
  50. Hi, we are from the Senior Library.Today, we are sharing with you why we keep notebooks & committed to blogging.
  51. You don’t need fancy apps & the latest gadgets. You just need a notebook and a pen.Be it a moleskin diary or a leather jacket notepad – as long as you could record your thoughts/ideas on the paper,…. it is good enough. You don’t need a backup unless you are running out of pages (whereby you could go shopping for more) or if you would lose the whole thing (which would be unfortunate).We love our notebooks. And we will tell you why…
  52. Being a serial lister, I like to list down everything from to do list to my thinking process. When I have the visual outcome in my head, I list down how to get there. It helps me keep track of my thoughts & own progress.
  53. Annie – Recording and keeping track of her daily taskKeeping a record and instructions of what to do is very important. The notebook simple helps me to get organised and be efficient at the same time.
  54. I am fond of jotting down ideas on my notebooks. It records down the ideas which crossed my mind so that I won’t forget.I could sketch, draw freehand, paste pictures and include samples of past examples.It also records further development of the new idea which includes more research & readingand its conceptualization that -> resulted into an end result e.g. photos and reports as evidence
  55. I’m afraid that we have something to confess.A: Other then notebooks, we also use blogs as our idea journal. The good thing it being online is that we can share our finds to the team easily.
  56. So, how to share information with others… And We thought that sharing is good. It is not to boast but simply we want to do some good.Other blogs we follow: Examples (screenshots)
  57. As I do a fair bit of multi-media stuff, I use the blog as a platform to share and keep – from things I found online like web tools & useful websites or how-to’s
  58. What we learn – from whole processFrom a spark of ideas to a tsunami of concepts, notebooks and blogs are our perfect companion which we could not work without.