ISO20000 is the international standard for best practice in IT Service Management System. ISO 20000:2011, the current version of the standard, provides a set of standardized requirements for an IT service management system, known as an ITSMS.
2. What is ISO/IEC 20000 Standard?
ISO 20000 is the international standard for best
practice in IT Service Management System. ISO
20000-1:2011, the current version of the standard,
provides a set of standardized requirements for an
IT service management system, known as an
ITSMS.
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3. Structure of ISO/IEC 20000
1. Introduction and overview
2. Scope, terms and definitions
3. Requirements for a management system
4. Planning and implementing ITSM
5. Planning and implementing new or changed IT
services
6. Process groupings
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4. Advantages of ISO20000 Certification
Continuous improvement of service quality, including
stability and cooperation, resulting in more customer
confidence in the service provider and IT
Focused services through alignment with the enterprise
strategy
Insight into IT performance that is confirmed by an
independent source and may serve as a basis for marketing
and selling services
Improved understanding by all process participants for
defining objectives, responsibilities and roles
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5. ISO/IEC 20000 Standard help You
Ensure the effective running and delivery
of IT services
Continually improve processes
Drive customer focus
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6. What is ITIL?
Systematic approach to provide high
quality IT service Delivery and Support
A Framework or Documented best practice
for IT Service Management
Provides common language with well-
defined terms
ITIL framework is aligned to ISO 20000
standard
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7. Implements Benefits of ITIL
Increased levels of customer satisfaction
and improved communication
Increased awareness and utilization of
services
More efficient working methods
An effective and efficient motivated team
Management Information available
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8. You may get more information about Documentation
requirements for ISO/IEC 20000-1:2011 Implementation of
IT Services Management System and Quick Certification,
Visit @ www.20000certificationconsultancy.blogspot.in
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