GDC Austin 2009-Final Fantasy XI-Problems And Solutions In A Global Community By Robert Allen Peeler (Square Enix)

1. PROBLEMS & SOLUTIONS in a Global Community Presenter: Robert Allen Peeler Assistant Online Community Manager Square Enix Inc.

4. Distinct Player Concept

5. same game, same people, same time

6. service regardless of region/language

9. Major Step Into the MMO Experience

10. Uniquely Identifiable Services

11. Consoles at the Ready

12. Expansions/Add-Ons

15. JP Community Team

18. Difficult Communication

19. Unexpected Attacks: RMT

22. Multiple Regions Involved

23. Minimal Developer Time

26. Improve Q&A Flows

27. Simplify/Combine Issues

28. Avoid Repetition

31. Costs for Attending

32. Small Events to Big Events

35. Planning an Event

38. Adjusting to Timezones

41. Effects Across Game

42. Delayed Response

45. Community Topics/Reports

48. Compromised Accounts

49. Policy Adjustments

50. Preventative Measures Concern

51. Player Perspective: Shifted BlameProblem I: International Relations SolutionDev. Comm. & InteractionProblem II: Difficult Comm. Solution Regular Comm. Problem III: Unexpected Attacks © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.

53. Listening/Responding to Player Feedback

54. Brainstorming Prevention Solutions

55. Special Task Force (STF)

56. Security TokenProblem I: International Relations SolutionDev. Comm. & InteractionProblem II: Difficult Comm. Solution Regular Comm. Problem III: Unexpected Attacks Solution Adapting with Change © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.

58. FINAL FANTASY XI Future Plans

59. Supporting Veteran FINAL FANTASY XI Players

60. New Responsibilities

61. New PlayersProblem I: International Relations SolutionDev. Comm. & InteractionProblem II: Difficult Comm. Solution Regular Comm. Problem III: Unexpected Attacks Solution Adapting with Change Problem IV: Another Online Title © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.

63. Fan Site Partnership

64. Exclusive Opportunities

65. Relationship BuildingProblem I: International Relations Solution:Dev. Comm. & InteractionProblem II:Difficult Comm. Solution: Regular Comm. Problem III: Unexpected Attacks Solution: Adapting with Change Problem IV: Another Online Title Solution: Fan Sites © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.

67. Planning

68. Annual Direction

69. Future of Player Communities

70. Who’s Invited

71. What Fan Sites Can Do

72. From Invites to ArticlesProblem I:-International Relations Solution:Dev. Comm. & InteractionProblem II: Difficult Comm. Solution: Regular Comm. Problem III: Unexpected Attacks Solution: Adapting with Change Problem IV: -Another Online Title Solution: Fan Sites © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.

74. Every Adventurer is Our Customer

75. Community Team Cooperates Globally

76. Addressing DiscrepanciesProblem I: International Relations Solution:Dev. Comm. & InteractionProblem II:Difficult Comm. Solution: Regular Comm. Problem III: Unexpected Attacks Solution: Adapting with Change Problem IV: Another Online Title Solution: Fan Sites © 2001 - 2009 SQUARE ENIX CO., LTD. All Rights Reserved.

78. Fostering an International Community

79. Avoiding Lapses in Communication

80. Global Coordination

GDC Austin 2009-Final Fantasy XI-Problems And Solutions In A Global Community By Robert Allen Peeler (Square Enix)

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